Texas Pride Home Inspections

Service Provider Response

I am sorry about your ladder. At 195 lbs, I do not consider myself "a rather large guy." I did note that the ladder was in poor condition and could pose a danger before entering the attic, but I felt completing the attic inspection was important to my client. I would normally put my extendable ladder up next to the house ladder and use the safe route, but I was unable to do so in this case as there were some items of storage in the vicinity that were immovable. To complete the attic inspection, I had no choice but to use the provided house ladder that is made for this purpose. I climbed the ladder successfully and entered the attic. After completing the attic inspection, when coming back down, the third rung from the bottom separated from the ladder and I fell through to the ground. I did cut myself on the nails that were put into the side of the ladder to hold the third rung in place. Since these ladders do not use nails in their construction to secure the rungs, I can only guess that it had been broken previously and repaired improperly rather than replaced. When I left the property, the only damage to the ladder was the third rung that had not even snapped, but had come off on one side and was hanging. This hardly could be described as "broke the entire ladder." At the time, I even felt that despite the fall, I was glad I found this dangerous situation so the homeowner could fix it and not fall when he was getting his belongings out of the attic before moving. Before leaving the property, I called the listing agent and reported the problem with the ladder because if we do not leave the property as we found it, we always inform the seller's agent. This brings me to your other allegations. Our inspection process includes opening all blinds and unlocking all windows when arriving, and as we clear every room in the house we close and lock all the windows and close the blinds unless we note that a blind is left up for a plant or another reason, and we make every attempt to return it to that position. We also close all cabinet after checking the plumbing. When we leave the property, we always make a final pass to ensure the property is locked and that we did not leave any tools behind, so the likelihood of us leaving a cabinet open is extremely slim. Concerning the debris in your home, we do not wear our shoes in the homes, but leave them at the exterior doors except in special circumstances such as flip homes with dirty or dangerous walking surfaces. Your home did not fall into that category. We find that not only does it keep any debris out of the house, but we can inspect by feeling the floor with our feet while we walk around the house. It is amazing what you can feel under carpeting with socked feet. We do not partake of the items in our client's refrigerators, and in fact we do not even open them. In the state of Texas, the refrigerator along with the washer and dryer are not considered part of the basic inspection and are not included unless specifically requested by the buyer. Neither you nor your husband were present, so I am curious how he knew what shoes we wore when we walked the roof. Please let him know we use Cougar Paws. They are the shoe of choice for roofers and they are designed for walking on different roofing surfaces. We use them mainly because they are the safest shoe to use when on a roof. Since we believe that the roof inspection is of utmost importance to our clients, we pride ourselves on making sure we get on the roof if at all possible (safe to the inspector and not damaging to the roof). I am sorry you felt the "inspection experience for the seller was horrible," but I inspect to ensure the buyer is aware of any issue in the house so they can make informed decisions moving ahead. I live by the core values of honesty and integrity that were instilled in me during my Naval career. I was not surprised by your review since you said on the phone that you were going to slam me on Angie's List. That you did, but based on the fact that you waited almost a month after the inspection to contact me about any complaint and because you said on the phone "[Member Information Removed] to kill a sale", I must surmise that the sale of your home did not go as planned, and in your upset state you decided to lash out at me. I do wish you luck with your home sale, and if instead of attacking me, you put your energy into fixing some of the deficiencies I noted, you may have a better experience on the next contract.

Service Provider Response

Thank you. We are glad you were pleased with our service. We make it a point to send every report out the same day because we know that time is of the essence for both you and your realtor when you are purchasing a home.

Service Provider Response

Thank you for your review. We feel the debrief is a very important part of the inspection and always take the time required to let our clients know what we find. We believe it makes reading the report easier.

Service Provider Response

Thank you. We are happy you are pleased with the service we provided.

Service Provider Response

Thank you for your review. We really enjoy what we do for our clients.

Service Provider Response

We are glad that you are pleased with our service. We dedicate ourselves to ensuring our clients get the best possible inspection possible. Thank you for the review and best of luck in your new home.

Service Provider Response

We enjoyed working with you for both the framing consultation and for your final inspection. We really enjoy educating people on their homes. Enjoy that beautiful new home of yours.