Terminix - San Antonio -Termite & Pest Control

Terminix ripped of a 88 year old USAF Veteran. They were just supposed to come and do an assessment to get a quote on what the service would run. The Tech Ray Clay Jr ID# 99155 relay2terminix.com came on a rainy day and was only suppose to evaluate and give an estimate. He stood around talking for a few minutes then left. A few weeks later Ruben Longoria ID# 560615 who was the actual y inspector who should have came first showed up. I explained to him about the previous visit and that we were still wanting an estimate for the home owner. They charged $204.59 and when we called the local office we found out they were closed down with no local office. So we called to every office and regional office to let them the charge was placed with no service being done, but no one wanted to help. We never agreed on a continued plan due to the bad service, but they tried to request a second payment even after informing them that we did not want to use them. And now they filed a claim and a credit company is seeking payment . STAY AWAY if they will do this to a 88 year old woman, who else??

They were timely, explained things thoroughly, checked and took his time to make sure I was rodent free. His was very polite. I will highly recommend and use them, again.

Termite activity was halted. Have scheduled a visit to spray inside wall once repairs are startd to determine all termite activity is completely stopped.

They got very expensive, so we decided to go with another company. They were okay professional wise though.

They do what I ask them to do and they come when I call them, I've been using Terminix for decades. It's all good, I schedule by going online and taking the day I want and then I get a confirmation from their technician that he received my requested then he'll be out there, it a window I don't set say like nine thirty, it's a window of couple of couple of hours but I don't have to be here for him to come a do the service I only have to be here if I want him to spray inside of the house. I saw of couple of fire ants and I called them up and say hey I got some fire ants and he came out and he sprayed it, which is really kind of a big deal here because I have a huge back lawn it's the size of two lots.

They have fair prices and we will continue to use them.

Their price is a little high, but we've never gotten any bugs or scorpions in the house. They called before they come which is nice.

So far...nothing from them. This business is also known as "Alterra - 2810".

Lending Company asked for an updated inspection when it appeared the closing was past 90 days since the original inspection. A mere formality since Terminex had started their ongoing treatment so obviously there would be no new problems. Rep appeared on the site, checked the box on a new form, signed his name and charged my tenant another $250! When I explained I would submit a complaint on Social Media they offered to refund $125. They have not yet done this. I WILL NEVER USE THIS COMPANY AGAIN!!!!!

I use to use Terminix but they charged too much so I discontinued there services about two weeks ago and I don't have anyone to replace them. They kept raising there prices. The thing that stands out to me with them is they are always on time. They are not worth the price they charge.

They come out quarterly. I've been using them for about four years. They have a very nice service man. They're responsive. They're very good and the price is fair.

My advice - buyer beware. I've used Terminix San Antonio for almost 6 years - since I moved into this area. They have done a good job in regards to keeping fire ants out of my yard. When I need a re-application - I call them and they comply. I've received numerous calls from them over the last 6 months about doing a "home" inspection. I finally gave in and agreed to have one of their inspectors come out to my home. That was a HUGE mistake. Steve showed up yesterday - did an inspection on the inside and outside of my home. He told me I had termites - and that I needed immediate treatment. I thought his rationale sounded a bit strange - but having worked with Terminix the last six years - and the company having a trusted brand - I believed him, although my intuition was screaming - "don't go there". He gave the figures for treatment, which were outrageous, but since I was on a business call, etc. - I went along with the plan and put my trust in him and Terminix. He said he would send the contract over later that day. He also had a technician come over immediately to install the bait traps, etc. When I received the contract - I read it word for word and was quite troubled. It stated the service was a "preventative" measure - not that I had termites. I sent the Inspector a text message, and asked him to call me early AM. When I spoke to him this morning - he was quite rude, basically trying to bully me into going forward with the contract. I told him Legally - I have three days to cancel this contract. I wanted a second opinion - I was not confident in his diagnosis. I also called the Terminix corp office and told them to suspend the contract. The folks at the corporate office were polite and said they would take care it. Net of the story - based on my previous customer relationship and service with Terminix - I trust them. Based on this experience - even if the second inspection concurs I have a problem - I will most likely not go with Terminix based on my experience with their field inspector. Either get his guy some customer sales training or get him another job!

They were professional. If you have a problem with ants, you call them and they take care of it. I had used another company that charged more.

We've had a contract with them for years. The service with them is always good. We've always been happy with them. So we continue to use them and renew our contract which is good.

It went very good overall. We were very happy with them. We were very satisfied.

ALL WENT WELL. THE TECHNICIAN HAS BEEN HERE BEFORE SO ALL WAS DONE DECENT AND IN ORDER.

Representative came out and spoke to my spouse about a contract amount which they made seem included having Terminex put in throughout the yard as well as Pest Control for the inside and outside of the home. Broke our sprinkler system installing their equipment. In early October we got a call from the Terminex representative whom made it sound like he needed to come out and perform scheduled service. He came out and we received an extra bill on top of what we are already paying each month for $117....we are already paying them $157 per month and all he did was go around the perimeter of the outside of the house. After calling the company, we were kicked all over the place and never did receive a final phone call from the company, but did receive a final pay out bill from SMAC which does not even allow for a credit card payment that's fine Terminex-Happy to pay out of our checking account as you are a disreputable, dishonest, lousy business! DO NOT give these people a chance to prey on your cash flow....... I would if we will eventually see anyone actually pick up and remove their crappy plastic green inserts throughout my yard?

We've had to have them come out a 2nd time. Still seeing ants but they said to give it time. Very professional and punctual.

They sprayed. Very professional, & a nice guy, but it did not work. A year ago they said I had carpenter ants after seeing dead bodies on a window sill (the reason I called). He said the live ants were tossing out the dead bodies. A year later he is calling them crazy ants and is claiming the dead bodies are the result of his spraying. After a year of this, I expect the nest to be killed and the story not to have changed. My trust in them is shot. I also own a restaurant and roaches appeared. Now they are saying that the regular service I have had all this time doesn't count because they are now trying to charge me a bunch

We have been using their services for over ten years. The initial treatment was a little expensive, but the follow ups are not. We have been completely satisfied with the work they have done for us.

They seem to be professional, they seem to know their stuff, and i guess they are reasonable on price.

They spray interior and exterior for any pests and charge $120 a year. They are very responsive and they make sure that they are providing the service that they need to. They answer our questions as well.

It went very well. We've used them for at least 10 years.

I really like them because they have provided good service for me. I have a contract with them and pay them quarterly. I always think pest control can be a lot cheaper.

We decided not to use them because the price was too high. The salesman that came out was professional.