Sunray Pool Service
About us
Sunray Pool Service will help you keep your pool clean & maintained.
Business highlights
Emergency services offered
42 years of experience
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.03 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 33% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-3 of 3 reviews
Elise J.
Mar 2022
Prompt, courteous service. Good value, they do not over charge.
Tracey R.
Feb 2022
Consistent reliable service
Stephen J.
Aug 2017
unknown
Matthew G.
Mar 2017
Customer service is bad, rude and short with me.
Response from
"Mr. [Member Name Removed], We are very sorry this was your experience with our company. We value our reputation and strive to keep up that reputation by providing our customers with excellent service. When we perform a job and it isn't right or satisfactory to our customer, when given the opportunity, we make it right. All repairs jobs performed by our company come with a one year warranty. Being as this instance was 3 years ago and outside of any warranties, we would have done everything we could have to resolved this issue."
Todd D.
Mar 2016
unknown
Michael N.
Mar 2016
unknown
Rosa R.
Jan 2016
unknown
Stephen J.
Dec 2015
unknown
Deborah B.
Dec 2015
unknown
Therese W.
Sep 2015
Went very well. I highly recommend these people. Our pool was full of algae last week on Sept. 2 and they had it looking clear and beautiful for the Labor Day weekend. Still looks beautiful and clear. Even after a weekend full of a lot of people swimming.
Robin T.
Jul 2015
Arrived on time and completed the work after checking that everything was working ok. Professional, pleasant. I also have this company do weekly chemicals. They are reliable and my pool has been in balance for years.
Lauren C.
May 2015
This company is very reasonable. They offer weekly pool maintenance and will repair anything. They will give you an honest price and they're not going to just give you the run around. If they cant do it, they'll be honest and offer suggestions on how to best fix the issue. There was a time I was away from my home for a month and they checked on my pool weekly while I was away. During that time, someothing wasn't done correctly, but they made it right and fixed what had went wrong. They're also courteous about our home and my pets. I have four dogs and the maintenance men would remember to close the gates when leaving the pool area so my beloved pets did not get loose. Due to my high level of satisfaction with the quality of their work, I never feel bad writing the check for their services.
Anne B.
May 2015
unknown
A. S.
Apr 2015
Not good. He inadvertently left the backwash on and when the pump kicked in early morning it literally emptied the pool into yard where landscapers were suppose to work. Frustration is although we called to report the incident, they failed to return call (due to miscommunication). Not until I called again did they finally relay my message. Had to run water for more than 7 hours. I had cancelled pool cleaning in past because they had left water on and pool had over flowed and was only using chemical service. Very disappointed.
Susan H.
Feb 2015
This was really startling. We've used them in the past and have been happy with their work, and decided last week to have them do some preventative maintenance over the winter - replace a trichlor (chlorine) tablet feeder. We'd spoken to their service guy the last time they were here, and the guy agreed it should be done and they could do it. When we called last week to set up an appointment we were told it would be "tomorrow or the next day," but no one ever came or called. We then spoke to them yesterday and were told they don't do trichlor feeders because they only use liquid feeders in their service work, though we didn't understand what that had to do with their refusal to work on them. Though we have been happy with their work in the past, we'll be moving on to another provider now - someone we can understand.
Carol A.
Jan 2015
unknown
Lon T.
Dec 2014
I didn't like their service. They left my water on for like four days filling up the pool and forgot to tell me. The water bill went up like 500%. Then they did it again and I didn't discover it until water started flooding my patio. They need to train their employees to be a little more focused on their job. When my bill went up, they didn't even offer any compensation.
Linda F.
Dec 2014
I've had a great experience with them so far. I've had about four companies come out, and I liked them the best. He was the most business-like, normal-looking and reasonable. He's professional, very upright and is more like the type of person I'm used to doing business with. He looks professional. I told him I was in no hurry. He gave me the approximate time, but he couldn't make it, so he called and discussed it and I told him that was fine, because I'm not in a hurry. He's kept in touch while we've waited.
Stephanie H.
Oct 2014
I attempted to contact this provider on three occasions. The first time I sent them a message through Angie's List with no response. The second time, my husband called and requested service on the pool and they claimed they do not adjust chemicals for the winter months. The third time I called and asked for someone to call me back, because we just moved into a new home with a pool and would like it to be serviced. I have never received a call back. I do not recommend this company as they were unresponsive to our requests.
Response from
"NOT UNDERSTANDING THIS COMPLAINT... I must have failed to completely explain what we do and do not do when I talked with her husband, I also assumed she called and left a message well i was on the other line with her husband... I did not call her back because I told him we do not do winterize and we DO not service above ground pools, In This area the pool service industry does not shut down and winterize pools in the winter, WE DO NOT HAVE A WINTER per say in this area, I am extremely sorry we could not help her ."
Kathleen S.
Aug 2014
unknown
Gary Q.
Jun 2014
Moved into a new home with a pool. Exciting times. Chlorine was 10 times the maximum acceptable level... off the test strip. Owner had jacked up the levels so bad, the water had to be drained. Sunray came in and made it right. No new owner wants to have to drain the pool and pay for repairs. But if it has to be done, it has to be done right. Sunray has been spot on with their service and advice. We have them for weekly service now. Very happy. The pool is safe, kids are safe. Peace of mind.
Angela K.
Feb 2014
I was very happy with their work and I was told that the tiles wouldn't fall off for at least two years from my pool but three months later the tiles were falling off. They have been very good about coming and plastering them back on. My two year contract ends in March and I called again, they said they are going to come out and replace both tiles. They said they've got some new sort of plaster they want to try and they are hoping that it will work and I do to because I'm thinking I have to have the pool totally redone again. When I call and ask them to come to fix the tiles they do and they honor their contract. They are coming again, I'm on their list to come and glue them back on. It doesn't cost anything because it is covered by the contract. The contract to retile my pool and fix a few things was very reasonable. I'm sort of disappointed in the outcome but I'm sticking with them because they've been very good about honoring their contract.
Tanya A.
Nov 2013
Weekly pool cleaning. They DO NOT use chlorine tablets. My full service IS NOT full service. Walls of pool have scum, and my pool surface- grunnite, is being stripped. Never happened before my pool is only 5 yrs old. Currently looking for new company.
Ruben C.
Sep 2013
Contracted Sunray Pool service for weekly pool service. They started their service on the day they said that they would. Their technician was very conscious of doing a good job. He was efficient in use of his time and completeness. Technician left notes on chemicals added and any other repairs that might be anticipated in the future.
Catherine G.
Sep 2013
I have used this company for at least 5 years and have been very happy with their service. If there is a problem (due to excess rain changing chemical levels) they immediately come out and fix the problem for free. I have used them in spring to clean and vacumn the pool for leaves, etc. They have fixed my Polaris when it broke, replaced an old broken pump and installed a timer. There was additional cost for this but I am very happy with their services.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Sunray Pool Service is currently rated 4.7 overall out of 5.
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
Sunday: Closed
Sunray Pool Service accepts the following forms of payment: CreditCard
No, Sunray Pool Service does not offer free project estimates.
No, Sunray Pool Service does not offer eco-friendly accreditations.
No, Sunray Pool Service does not offer a senior discount.
Yes, Sunray Pool Service offers emergency services.
No, Sunray Pool Service does not offer warranties.
Contact Information
11919 Rail Dr, #2, San Antonio, TX 78233
Service Hours
| Sunday: | Closed |
| Monday: | Closed |
| Tuesday: | Closed |
| Wednesday: | Closed |
| Thursday: | Closed |
| Friday: | Closed |
| Saturday: | Closed |
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