Sunray Pool Service

Prompt, courteous service. Good value, they do not over charge.

Consistent reliable service

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Customer service is bad, rude and short with me.

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Went very well. I highly recommend these people. Our pool was full of algae last week on Sept. 2 and they had it looking clear and beautiful for the Labor Day weekend. Still looks beautiful and clear. Even after a weekend full of a lot of people swimming.

Arrived on time and completed the work after checking that everything was working ok.  Professional, pleasant.  I also have this company do weekly chemicals.  They are reliable and my pool has been in balance for years.

This company is very reasonable. They offer weekly pool maintenance and will repair anything. They will give you an honest price and they're not going to just give you the run around. If they cant do it, they'll be honest and offer suggestions on how to best fix the issue. There was a time I was away from my home for a month and they checked on my pool weekly while I was away. During that time, someothing wasn't done correctly, but they made it right and fixed what had went wrong. They're also courteous about our home and my pets. I have four dogs and the maintenance men would remember to close the gates when leaving the pool area so my beloved pets did not get loose. Due to my high level of satisfaction with the quality of their work, I never feel bad writing the check for their services.

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This was really startling. We've used them in the past and have been happy with their work, and decided last week to have them do some preventative maintenance over the winter - replace a trichlor (chlorine) tablet feeder. We'd spoken to their service guy the last time they were here, and the guy agreed it should be done and they could do it. When we called last week to set up an appointment we were told it would be "tomorrow or the next day," but no one ever came or called. We then spoke to them yesterday and were  told they don't do trichlor feeders because they only use liquid feeders in their service work, though we didn't understand what that had to do with their refusal to work on them. Though we have been happy with their work in the past, we'll be moving on to another provider now - someone we can understand.

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I didn't like their service. They left my water on for like four days filling up the pool and forgot to tell me. The water bill went up like 500%. Then they did it again and I didn't discover it until water started flooding my patio. They need to train their employees to be a little more focused on their job. When my bill went up, they didn't even offer any compensation.

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Moved into a new home with a pool.  Exciting times.  Chlorine was 10 times the maximum acceptable level... off the test strip.  Owner had jacked up the levels so bad, the water had to be drained.  Sunray came in and made it right.  No new owner wants to have to drain the pool and pay for repairs.  But if it has to be done, it has to be done right.  Sunray has been spot on with their service and advice.  We have them for weekly service now.  Very happy.  The pool is safe, kids are safe.  Peace of mind.

I was very happy with their work and I was told that the tiles wouldn't fall off for at least two years from my pool but three months later the tiles were falling off.  They have been very good about coming and plastering them back on.  My two year contract ends in March and I called again, they said they are going to come out and replace both tiles.  They said they've got some new sort of plaster they want to try and they are hoping that it will work and I do to because I'm thinking I have to have the pool totally redone again.  When I call and ask them to come to fix the tiles they do and they honor their contract.  They are coming again, I'm on their list to come and glue them back on.  It doesn't cost anything because it is covered by the contract.  The contract to retile my pool and fix a few things was very reasonable.  I'm sort of disappointed in the outcome but I'm sticking with them because they've been very good about honoring their contract.

Weekly pool cleaning.  They DO NOT  use chlorine tablets.  My full service IS NOT full service.  Walls of pool have scum, and my pool surface- grunnite, is being stripped.  Never happened before my pool is only 5 yrs old.  Currently looking for new company.

Contracted Sunray Pool service for weekly pool service. They started their service on the day they said that they would. Their technician was very conscious of doing a good job. He was efficient in use of his time and completeness. Technician left notes on chemicals added and any other repairs that might be anticipated in the future.

I have used this company for at least 5 years and have been very happy with their service.  If there is a problem (due to excess rain changing chemical levels) they immediately come out and fix the problem for free.  I have used them in spring to clean and vacumn the pool for leaves, etc.  They have fixed my Polaris when it broke, replaced an old broken pump and installed a timer.  There was additional cost for this but I am very happy with their services.

Never again - after replacing broken part didn't get pool water back in shape. Actually told me to go get water tested at another place.

They could have sold me a new one but fixed the existing one at much less cost.  I used them a year ago for a much bigger job and both times outstanding staff from installer to billing and great service/price.

Appointment time promptness can be an issue, so be prepared. No reflection on the company, but summers in San Antonio, high demand for services, and things at previous appointments taking longer because they take the time to do it right, might cause your schedule to slip a bit.