SOUTH TEXAS APPLIANCE REPAIR

General Electric scheduled South Texas Appliance Repair to service our new freezer on 14 July 2020 between 8 am and 12 pm. Not only did they not call to confirm the appointment, as GE advised they would, but they never showed for the appointment. Two phone calls to them went directly to voice mail; neither call was returned. Very unprofessional.

Truly great service. Very polite! Every thing works like new.

They talked a lot about church and seemed like a nice person. I gave him a hundred dollars and never heard from him again. The motor is very loud and still needs repair.

South Texas Appliance repair was sent by KitchenAid to do warranty repair on my new refrigerator. They give me a five hour window and then didn't show up or call in that time frame. I had to call. The repairman eventually showed up and did a hard re-set on the ice maker. He said he would call the next day to see if it worked. He didn't call and the ice maker didn't make ice. So I called STAR and asked that the repairman be notified that the ice maker was still broken. A few days later someone from STAR  called and confirmed that a new icemaker had been ordered. Today I sit waiting for the repair man to come and install the icemaker. Once again he has missed his five hour window and once again I had to call. He might show up before 4.

My Maytag washer stopped draining, so I scheduled a service call via the maytag.com website.  South Texas Appliance Repair fielded the call, and came by on 12/10/2014, as scheduled online.  The tech checked the washer, and told my wife that there was a blockage in the drain pump/hose.  He cleared the blockage for $211.00, but did not show my wife the cause of the blockage, so we just had to take his word for it.  Seemed an expensive service call just to clear a hose/pump blockage, but the washer was draining again.  
Two weeks later the washer stopped draining again.  After cycling the power a couple of times, the drain pump kicked in and started working again.  One week after that, the washer stopped draining again, and wouldn't drain after cycling the power.  Called South Texas Appliance Repair back and they came out again on 1/9/2015.  The tech wanted to charge for another service call, but I mentioned that the call back was within their 30 day labor warranty.  He checked the drain pump and said it was probably going bad.  He freed the impeller with a screwdriver, so the pump started working again.  He said he would call back on the price for a new pump, probably around $100.00 and a little over $200.00 for the repair, including labor.  Received a call from the company on 1/14/2015, asking if I had a status.  Told them I was told that I would get a call back on a pump price, but hadn't received it yet.
Decided to check Angie's List to find another company to fix the drain pump.  I wasn't impressed with the service from this company.  It appeared there would be no credit for the earlier charge to clear the blockage, so my total out of pocket would have been over $400.00 for repairs.  Usually had to leave messages with a central number and wait for a call back, up to a day later, or to keep calling back.  Wouldn't recommend this company or using the maytag.com website to schedule a repair.  There are much better appliance repair options.  

The Serviceman was prompt, courteous and very  know-how of his trade! He quickly assed the problem and repaired it

At this time the problem has not been resolved. We expect Star to do it right or refund the money.

They were sent out by Whirlpool in a warranty service call. The young repairman Mike looked at my dryer and said he would have to ask his supervisor for permission to repair it. He called me back the next day and me it was "my error" and there was nothing for him to fix. I told him I had a Kenmore dryer with the same hook-up for 24yrs until it died, and I would call Whirlpool and tell them what happened--and request new service. A&E is coming out and they have an "A" review.....

Showed up on time and diagnosed my refrigerator leak immediately.  Replaced a tube in back and gave me some maintenance pointers that will help my refrigerator work more efficiently.  He had the part on hand, so he was home for an hour.  I really appreciated the diagnosis and quick fix.

Rarely do I get so frustrated with a company that I am moved to write a bad review, but in this case if it helps someone avoid the mess I've had it's worth it.  This company is as low-life as it gets and if you read the reviews available it doesn't take long to form an opinion of how highly unethical this company is.  After six long weeks of dealing with techs that would diagnose the problem by sight and sound alone, without even so much as moving the refrigerator and for a $95 service fee, billing Whirlpool for parts that were never replaced, dealing with the rudest office personnel who treat the customer with contempt, and failing to return over a dozen phone calls including those to the owner I gave up.  I called another repair company and decided to pay out of pocket.  Their diagnosis in less than 30 minutes...low on freon, the most basic refrigerator issue there is besides a burned out light bulb.  All the parts they supposingly "replaced" - untouched.  This company is a disgrace; how they remain an authorized and recommended warranty company with Whirlpool is beyond me.  Please read my review of D & T Appliance repair who did an excellent job of solving my issue.

South Texas Appliance Repair was the contractor that Lowe's contracted with to repair my newly (at the time) purchased refrigerator.  The fan motor sounded like an airplane.  They did replace the fan motor, but now known today (9/30/2013) that they cut the electrical wiring harness, installed a "generic" metal blade fan, and used twist-on wire connector caps to hook all of the electric back together.  My refrigerator went out last week, as a result of this generic fan installation.  My refrigerator fan should have been replaced with an electronic fan (as that was what the original fan was).  Now I have a repair for the circuit board that is burnt out because of the fan being overworked, the fan itself needs replaced with the correct (electronic) fan, and the wiring harness need to be completely replaced because they simply cut the wires and used twist-on wire connector caps!  Thankful that the shoddy job even lasted as long as it has, and that we didn't have an electrical fire.
Too bad that Angie's List doesn't accept pictures, as I have pictures to prove the shoddy workmanship.

 

It was a warranty job in the first place, so I'm not sure why they didn't use the correct replacement parts and install the fan using the wire harness instead of cutting the wires! 

SEARS was a nightmare to deal with and they are not the SEARS many of us grew up with.  When they advised of the company that would come out several days after our initial call for immediate help, I looked up this provider on Angie's List and saw all the negative comments which further upset me and I had to wait with dread for this provider to finally get to us so many days later.  We were surprised and grateful that Eloy, the technician sent, was so contrary to the negative remarks !  So days later when this SEARS appliance again failed (this time just the freezer section) & after another hour or so with SEARS to get service; when they said we would have this provider come again, we insisted it be Eloy as we had such a positive experience with him despite the negative remarks about the company he is with.  While we won't get another refrigerator from SEARS, we WILL use this provider again, as long as Eloy will be the one to handle the servicing.

We paid them $91 for absolutely nothing. He barely looked at the refrigerator and he knew what it is. He said it’s frozen up and charged me and walked out the door. I called them the next day. I did what they told me to do and they accused me of not doing what they told me to do. They refused to refund my money. Even the TV doing a story on them didn’t really changed their way of doing business. They scam artists or beyond scam artists.

It took five trips to my house to get my fridge working again.  It did not do what they said it would do each time they left my house.  I had to get nasty with a manager to get them to make a difference with my fridge.  Even now, it is too cold on the lowest temperature setting.

Horrible!!!! The worst customer service ever!!!!! They didn't show up a total of three times. They also don't return your phone calls after they say they will. When the techician finally came back after the dryer stopped working, he said the problem was the circuit board. I went round and round in circles with them for almost a month. When I spoke to their manager he said it would be another $210 to replace the circuit board. What about the $227.32 I already spent only to have the dryer stop working the next day? After being so frustrated and tired of dealing with their extremely poor service, I told him I just wanted my money back. He refused. They do not stand behind their work and simply do not care about their customers. They need to be put out of buisness. Don't EVER waste your time and money with them!!!!!

unknown

What was supposed to be a two day project lasted until last Friday.

They looked at it and told me they would know what was the matter if it worked or not the next day.  They never called me back.  I called three times, finally getting the manager who assured me they would call me, but they never did.

He then said he would send someone else out to evaluate the machine, but they already had done this! Finally he said they would take the machine to reevaluate it, but I did not want them to do this since they are so hard to contact. So they just took the money I had already paid them and left.

I do not recommend this company at any cost!!!!

Work performed with a hair dryer to defrost the ice maker did fix the issue but it did the same thing again almost 2 months later. This time they scheduled an appt for me to have it fixed again, did not even come out and called 30 minutes before they were supposed to be there saying the technician was sick and they would have to reschedule. I called a different company to fix the item this time.

still have a problem.

The light inside our microwave burned out on Sunday.  I immediately pulled out material that came with the microwave, but alas, no instructions anywhere on how to change the bulb.  It's a Whirlpool oven.  I went online thinking I could find an answer ... nothing simple.  After navigating around, I found a website for JustAnswers.com .... you get to "chat" with a mechanic (it's not cheap, but would have been had I been able to get instructions to fix it myself).  Our microwave is built-in to custom cabinets ... we have a custom home in a nice neighborhood, which can be a problem because everyone that comes out thinks they can charge you double the normal amount for ANYTHING and EVERYTHING!!  I discovered that the entire microwave had to be pulled from the cabinet and then the entire cover removed from the MV to just get to the bulb!!  You got to be kidding me?!  So, I call the customer service number for Whirlpool which gets you to an automated system that tells you to call back during normal business hours.  Ber in mind the MV is mechanically working just fine ... it just needs a light!   So, I call back on Monday and get the same automated system .... I answer all the questions and they give me a service company (South Texas Appliance Repair) and a FOUR hour service window for Tuesday.  They also provided the servicer's phone number.  As soon as I hang up from Whirlpool, I contact South Texas Appliance Repair (STAR) locally.  A lady answers the phone and while on the phone explaining the problem she confirms that the service order from Whirlpool came through.  I SPECIFICALLY TOLD THE LADY THE PROBLEM (need to replace the light bulb) AND GAVE HERE THE MODEL NUMBER OF THE MICROWAVE.  On Tuesday, two (not one, but two) techs show up .... one removes the microwave from the wall (I help him get it to the kitchen floor) while the other one roots around their "repair truck" looking for a light bulb.  NOW I GAVE THEM THE MODEL NUMBER AND TOLD THEM THE PROBLEM THE PREVIOUS DAY!!!  Wouldn't you think they would have brought a replacement bulb with them???  NOOOOOOOOOOO!!  After a little run around and calling the office, they agreed to go get the bulb and return.  I had taken the day off to get the repair done.  So, they return with the bulb, put it in place, replace the housing and then lift the MV back in place in the custom built cabinet.When putting the frame back on around the MV and replacing the screws they failed to have an extension on their electronic/battery operated driver that was thin enough to drill the screws back in WITHOUT messing up the black frame.  After I could see they had little sense, and they were going to screw things up, I stopped them and said to use a hand screw driver (they had already misaligned one of the screw holes in the custom cabinet and made the hold to large to hold the screw.  So, we had to fix that before the screw would hold.  I went to my tools in the garage and got my own screw drivers .... then, I put the screws back in myself to ensure nothing else got messed up.  Then came the bill!!! This is the beautiful part .... the total cost to replace a light bulb in a microwave ... $256 bucks!!!  Good grief!  $125 for labor plus a $85 service call charge plus the cost of the bulb.  Outrageous, immoral, unacceptable, crazy .... but I wanted to get them out so I paid what I consider to be an excessive amount to REPLACE A BULB!   I called Whirlpool to report the matter and tell them they should never refer anyone to a company like this .... as you can probably guess, THEY DIDN'T CARE!!  Learned a valuable lesson .... go to Angie's List and hire your own repair company .... NEVER rely on Whirlpool or any other company to provider the "contracted" servicer.  The micorwave is 8 years old.  We've enjoyed it, but for $256 .... I should have simply appied that amount to a new unit and been done with it.  We would have been better off in the end.  $256 dollars to replace a bulb .... give me a break!!  Just ugly .....

After the Home Depot warranty rep. made the appointment for me with South Texas Appliance Repair, I looked up the company on Angie's List and saw several negative reviews.  I made a decision not to have any pre-conceived opinions/notions based on those negative reviews and was prepared to meet the experience with a neutral view. 
My experience with South Texas Appliance Repair was stellar. Eloy was courteous, efficient, pleasant, and knowledgable.

They've always been good to work with.  The repair guys are great .. .and really do a good job. Once or twice they mixed up the repair day - but were always great about making up for it.  I would definitely recommend them.  I can't speak to the cost of repairs since mine were always covered by warranty.  On that note .. don't buy any Electrolux Icon appliances!

Came out first in March 2011 for a  2006 Whirlpool side-by-side that was freezing up and icing over.  Replaced the gasket.  Didn't help, and tore.  Over the next year plus, I had to call them DOZENS of times becuase they would replace a gasket and it would tear.  Long story short, after numerous unproductive calls and insisting that someone else come and see what was going on, owner finally came and said it wasn't the gasket it all, door had slipped out of place, needed to order more parts.  Here I am a year and a half later with fridge that STILL has a torn gasket and still leaks and freezes up.  Now, they won't return my calls, I AM THROUGH and will report them to every organization/agency I can to ensure they don't do to someone else what they did with me.

See above.