Very helpful.

Excellent and efficient service. Ray, the tech, is friendly and very professional. Definitely recommend this business and technicien.

Communication Transparent, very honest and open.

Very knowledgeable, polite, and punctual!

Ray was very professional and knowledgeable. Very helpful.

Ray was very good at his job. Responsive and knowledgeable about the project. Clean and professional in all aspects of the installation. Will use again.

Professional technician, completed job well and in a timely manner

Did very clean work. He masked off the fireplace with a rubber drape, then used his shop vac to vacuum out the ashes. No ashes escaped into the living room. The back firebox wall has cracked mortar and needs replacing to prevent a fire. Then he went up onto the roof to inspect the chimney and took pictures of the roof, chimney, cap, and chimney itself. No repairs needed to the chimney but will return to replace the fire place back wall

Ray, the technician, was exceptional. He was courteous, knowledgable, helpful, and the best. I would have liked to know beforehand that I could not buy accessories directly from your company.

So grateful for the excellent repair service provided by Somri on my gas fireplace! Great service and professional work done by Ray when he fixed my gas fireplace on November 24, 2023.

Very friendly, neat, and timely. Great job!

Thanks

Excellent staff.

Professional and thorough. Explained what needed to be done well.

Great service and price

Did a great job

Serious service providers

Great service.

the job needed was reviewed and it seem like alot of work however when they started repair they were done in 45 minutes. To expensive for the quality of work and i would not hire them again

Professional and timely.

Very knowledgeable and helpful.

Ray was awesome and provided us with guidance. Will be calling back for additional services!

Ray came prepared to get the job done. Great job

I would not recommend this team for the repair or replacement of direct vent fireplaces. The staff were always pleasant but were unable to correctly fix or repair the existing direct vent fireplace. I was also told the final product would vent outside but I would not and created, what I am told, an unsafe home. They did give me a full refund but am returning to remove the gas line they installed for safety.

Texted 30 minutes before arriving to let me know he was on his way. Wore a mask for COVID protection which I appreciated since he was going to be in my house. I wore one also. Thorough job of cleaning the firebox and sweeping the chimney. Prepped the area with drop cloths and barrier around fireplace beforehand. Took pictures and showed me what he saw. Got on the roof to inspect the chimney. Explained everything he was noticing and what needed attention. Took pictures and videos of where the roof meets the chimney. Roofers did not apply flashing when the roof was replaced several years ago causing water to be directed towards the chimney instead of away and off of the roof. Rain seeping into the chimney and dripping into the fireplace from this morning’s rain. Very professional. I felt confident to hire the same company to do the needed repairs. Detailed estimate was very clear. Repair scheduled for the same week. Ray went into the attic to make sure there were no leaks from chimney. Would definitely recommend to others and in fact have already done so.