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Service First Air Conditioning And Plumbing
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
We’ve been serving the San Antonio and surrounding areas for over 20 years offering Full service, 24-Hour emergency Plumbing, Heating, and AC services. Call to schedule an estimate for services or to learn more about systems for your home or business. Service First Air Conditioning and Plumbing is proud to help with all of your plumbing and HVAC needs! We look forward to helping you!
Business highlights
Se habla espanol
Emergency services offered
18 years of experience
Services we offer
Full service plumbing, and drain pip installations. Full service Heating and AC, and much more. Residential and commercial services., complete or partial installs, drain cleaning, evaporator coil cleaning, excavating, fix refrigerant and drainage line leaks, gas leak repair, new installations, repair and maintenance. We also offer air duct replacement, sewer cleaning, water heaters, water softeners, wells and pumps
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.822 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 5% |
Showing 1-22 of 22 reviews
William M.
Dec 2020
Great! They did a wonderful job, very professional.
Response from Service First Air Conditioning And Plumbing
"Thank you for the nice review. We look forward to working with you in the future on all your AC/Plumbing/Heating needs. Our number one focus is great customer service and doing the job right. Thank you again for your business."
Vicki S.
Nov 2020
Great. They were on time and also explained what he was doing and gave me some tips. Very professional.
Response from Service First Air Conditioning And Plumbing
"Thank you for the nice review. We look forward to working with you in the future on all your AC/Plumbing/Heating needs. Our number one focus is great customer service and doing the job right. Thank you again for your business."
Susan R.
Aug 2020
Angel was quick and efficient and answered my call within 20 mins of phone call. Very reasonable price for emergency call and the work performed. Would definitely call upon them if needs be.
Response from Service First Air Conditioning And Plumbing
"Thank you for the nice review. We look forward to working with you in the future on all your AC/Plumbing/Heating needs. Our number one focus is great customer service and doing the job right. Thank you again for your business."
Andrew G.
Mar 2020
Service person was professional and friendly. Water heater was flushed to remove sediment.
Response from Service First Air Conditioning And Plumbing
"Thank you for the nice review. We look forward to working with you in the future on all your AC/Plumbing/Heating needs. Our number one focus is great customer service and doing the job right. Thank you again for your business."
Andrea M.
Mar 2020
He replaced it with a better quality part. Did not even suggesting replacing the water heater. Did tell me the cost of replacement when I asked him.
Response from Service First Air Conditioning And Plumbing
"Thank you for the nice review. We look forward to working with you in the future on all your AC/Plumbing/Heating/Appliance repair needs. Our number one focus is great customer service reliable service and doing the job right the first time. We appreciate your business."
Norman S.
Feb 2020
Great, very responsive and clean.
Response from Service First Air Conditioning And Plumbing
"Thank you for giving us the opportunity to earn your business we appreciate you taking the time to put this review up. Please reach out to us for any further needs plumbing or air conditioning thank you again ."
Brenda B.
Feb 2020
They were prompt and professional did an excellent job. Our unit was old and needed replaced we were given a reasonable quote and they replaced it the same day.
Response from Service First Air Conditioning And Plumbing
"First of all I want to say thank, you we appreciate your business and taking the time to write this review. I am glad that the guys were professional and you received excellent service. Please feel free to contact us in the future for any needs you have plumbing or air conditioning,thanks again."
Melissa M.
Feb 2020
They were on time and did a great job. We have used them for years and have very pleased with the service and cost.
Response from Service First Air Conditioning And Plumbing
"Thank you [Member Name Removed] for using our company now and in the past , we really appreciate your business. If you need us anytime 24 hours a day for plumbing or air conditioning feel free to call us and thanks again for your business."
Sammie R.
Feb 2020
It was awesome. They were respectful to my property, clean, polite, they didn't what they said they would gonna do, they took pictures of before and after work and they explained everything too.
Response from Service First Air Conditioning And Plumbing
"I first want to say thank you [Member Name Removed] for taking time out of your day to write a review. I am glad to hear that our employees respected your property and were polite. Our goal as a company is to take care of our customers and treat them like our family.Please don't hesitate to call us for any of your future plumbing and air conditioning needs. Thanks again for your business."
Ray S.
Feb 2020
Wow. I was impressed. Their plumber showed up first then shortly after the AC guy showed up for maintenance. Both guys were great and did a awesome job without up selling me. Customer service from office when setting the appointments was excellent. Will use them again and will definitely refer to family and friends.
Response from Service First Air Conditioning And Plumbing
"Thanks [Member Name Removed] , i really appreciate you taking the time to post your review. Here at Service first we take pride in our employees performance in giving you the ultimate service experience. Thank again for your business,"
Ronnie T.
Feb 2020
Great company. Very proffessional. Cleaned up after themselves. Clearly explained everything they were doing and did not talk down to us like some technicians. Thanks Josh! Will be using them again!
Response from Service First Air Conditioning And Plumbing
"Thank You [Member Name Removed] for taking the time to leave a review. We appreciate your business. Don't hesitate to call us again for your hvac/plumbing needs."
Leah K.
Feb 2020
The water heater flush went wonderfully! The cost was great for the service, and it was wonderful to have one of my house maintenance jobs taken off of my to do list. Very friendly and professional.
Response from Service First Air Conditioning And Plumbing
"Thank you so much, I really appreciate you taking the time to leave overview. I'm really glad to hear that they did a great job for you please feel free to contact us for any of your further needs."
Barry F.
Feb 2020
The service guy explained what he was going to do before starting and what he found when he had completed the job. Very thorough, friendly and efficient and the price was great. I have no hesitation recommending Service First.
Response from Service First Air Conditioning And Plumbing
"Thank you for taking the time to review our company we appreciate your business. Please feel free to call us anytime for any future needs."
Adam P.
Feb 2020
I called and they got here ASAP. They diagnosed the problem and gave me an estimate. The estimate was very good price so obviously I had them do the work. Plumber was very informative and worked quickly and cleanly. It’s been a couple weeks now and still no problems. They stuck to the estimate no surprise costs. Definitely going to be using them for any work I need done.
Response from Service First Air Conditioning And Plumbing
"Thank you for taking the time to post your review. At service first we really appreciate your business. Please feel free to call us for any of your future needs. Thank You"
Philip H.
Jul 2016
The techs were great! Quickly diagnosed and fixed our problem. My wife was ready to book a hotel room but they got it blowing cold quickly.
Response from Service First Air Conditioning And Plumbing
"Thank you for taking the time to post your review. we really appreciate your business. Please feel free to call us for any of your future needs. Thank You"
Vincent A.
Oct 2015
Our renters called and said that the A/C wasn't cooling. I am out of the country, so I looked all over Angie's List for an A rated A/C service company with lots of good reviews and as a bonus offered a military discount. I then contacted my partner and ask him to contact Service First, first.
He contacted me and told me that he had to continue looking for a reputable and more professional company because the receptionist he spoke with was rude and sort of sarcastic when he asked about free estimates. According to him, she answered yes so he asked a follow-up question, what if it needs Freon? She apparently answered well that's $79.00 for the service call in a harsh tone. Needless to say, there are way too many A/C service companies out there to deal with that have receptionist with better attitudes towards callers with basic questions.
Response from Service First Air Conditioning And Plumbing
"We are very sorry that you didn't get the service that you expected. I know its frustrating living out of town and trying to get work performed on your rental property. I assure you this is not typical of the way we run our business. I apologize and if you would like to call us to discuss this issue. We would like to rectify this situation. Thank You"
Leighanne B.
Sep 2014
lThe technician from Service first said they hadn't been in our attic for two years. I mentioned the new AC unit installed the previous year in July. They could find no record of it even thought I produced a receipt showing not only had they been here in July and sold us an new condenser but in Nov of last year as well for a maintenance check.
Their tech took a picture of the receipt for the new AC.
When we told the office manager that we felt this issue was due to their "cleaning" the Air handler in the attic when they installed the condenser last year(they wanted to check the air handler to make sure it did not need to be replaced along with the condenser outside) and not putting the overflow pipe back through the hole in the attic so any residual water could leak outside they denied any responsibility and then would not accept or return our calls.
When my husband called again to ask if they were going to fix the issue the office manager was very nasty, hung up on us and again said they were not responsible.
It cost almost 3 grand in mold remediation. Fortunately for us we have great insurance and our insurance took care of the mold remediation.
Their tech took a picture of the receipt for the new AC.
When we told the office manager that we felt this issue was due to their "cleaning" the Air handler in the attic when they installed the condenser last year(they wanted to check the air handler to make sure it did not need to be replaced along with the condenser outside) and not putting the overflow pipe back through the hole in the attic so any residual water could leak outside they denied any responsibility and then would not accept or return our calls.
When my husband called again to ask if they were going to fix the issue the office manager was very nasty, hung up on us and again said they were not responsible.
It cost almost 3 grand in mold remediation. Fortunately for us we have great insurance and our insurance took care of the mold remediation.
Response from Service First Air Conditioning And Plumbing
"I am very sorry for your negative experience , we were transitioning to go paperless to improve service for our customers future needs. I am sorry again for your frustration."
Cruz G.
Sep 2012
From the estimate to the installation everything was detailed and layed out and easy to understand. Jesse said he was going to watch over the job which he did. They cleaned and picked up everything and were very cautious of the property and explained the process along the way. Before the technicians left Jesse took the time to explain the thermostat and how it is programmed. Thank you Jesse and Johnny!! We will definitely use you again for all our family business!!
PAUL A.
Feb 2012
Jack Overman came out and he was very good. He was professional and quality was great. He was informative. He did not hard sell or anything like that. His responsiveness was pretty quick. I would use him again in the future.
Response from Service First Air Conditioning And Plumbing
"Thank you for your business, i appreciate you taking the time to post this review."
Gayle E.
Oct 2011
Overall we are very satisfied. The day they removed our old unit and installed the new one they showed up right on time. They put down tarps that ran from the front door to the attic steps and were very careful to not damage the walls or doors. The ONLY reason I did not give them all A's was because they had told me that it would take about 7-8 hours to complete the work but it ended up taking almost 13 hours (gave them a B under professionalism but didn't know which category above this issue fit into the best). I set it up to have them start between 5:00 & 5:30 AM so it wouldn't run too far into the heat of the day (100 degree highs). They actually had the outside unit complete by about 10:30 and around 11AM the 4 man team went to a 2 man team due to other appointments in their schedule and the 2 man team remaining went to a long lunch break (almost 2 hours).
When they returned, they moved slower than they had in the morning but got the job done. For most this probably wouldn't have been an issue but I had boarded our dogs for the day and HAD to pick them up by 7pm. They finished at 6:40 and I was able to get there just in time but I was getting a little worried towards the end.
As I said earlier, I am very satisfied with the work they did and will definitely use them again and would recommend them to my friends and family. I didn't give them a review right away because I wanted to be sure I didn't have any problems before submitting it. Although it's almost November now, the weather has not gotten cold enough to turn on the heat, so please take that into consideration but the unit has a 10 year warranty and the AC part of the unit has worked great, so we're not anticipating any issues!
When they returned, they moved slower than they had in the morning but got the job done. For most this probably wouldn't have been an issue but I had boarded our dogs for the day and HAD to pick them up by 7pm. They finished at 6:40 and I was able to get there just in time but I was getting a little worried towards the end.
As I said earlier, I am very satisfied with the work they did and will definitely use them again and would recommend them to my friends and family. I didn't give them a review right away because I wanted to be sure I didn't have any problems before submitting it. Although it's almost November now, the weather has not gotten cold enough to turn on the heat, so please take that into consideration but the unit has a 10 year warranty and the AC part of the unit has worked great, so we're not anticipating any issues!
Kyle H.
Jul 2011
Around 9 PM on a Sunday night, I noticed that my AC unit was not producing cold air - and in Texas during the middle of summer, this was a very big problem. I jumped on Angie's List and found Service First that offered 24/7 support. I called them and they said a technician would be at my house within an hour. As stated, the tech was at my door at an hour on the dot. He quickly determined that the issue was the capacitor and replaced my damaged capacitor with a new one. He checked all the AC vitals and noticed no other problems. The overall experience was great! It's comforting to know that there are service companies out there that you can trust.
Ronnie C.
Jun 2011
Overall I called an Air Condition repair through word of mouth (friends) was a little cautious at first, did not know what was going on with my air condition or how much it would cost, was very surprised how other companies would try to take advantage of you if your not careful, word of advise get several estimates and talk to friends to get there advise, if I wouldn't have called for a second or third estimate I would have spent over $5,000.00 compared to $930.00. DO YOUR HOMEWORK!!
Response from Service First Air Conditioning And Plumbing
"We apologize for us not satisfying your A/C concerns. Our Technicians have strict guidelines they must follow to maintain their state certifications. We offer a free second opinion. We gave you a free second opinion during which our technician explained to you all your options and did not pressure you at all. You have given us an A rating on responsiveness and Punctuality and we pride ourselves in delivering that because we know your time is valuable. We value your opinion and we strive to give great customer service. Please feel free to call 210-521-1463"
Ronald B.
Jun 2011
got there quick replaced failed part quickly and even made sure the correct amount of freon was in system they also have a very reasonable yearly maintenance program for around 129.00 they come out twice a year to check and do preventive maintenance.
VANGIE R.
Jul 2008
Oh my goodness! To go without A/C last weekend for a whole day in this unbearable heat! Well, by Sunday afternoon I had tried everything I could think of to check and called Service First Mechanical. First of all, I was impressed that I wasn't dealing with voice mail but the owner himself! Mr. Overman very quickly let me know he was already fully booked with service calls for Mon. & Tues. So, he offered to come out later that same day cause I was pretty desperate and hot. He arrived when he said he would and quickly found the source of my problem. The overflow pipe was completely backed up and leaking out all over my floor so he flushed out the unit and saw where there had been some wrong installation done and fixed that too. He was very professional and courteous.
Licensing
State Contractor License Requirements
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FAQ
Service First Air Conditioning And Plumbing is currently rated 4.8 overall out of 5.
Service First Air Conditioning And Plumbing accepts the following forms of payment: CreditCard
Yes, Service First Air Conditioning And Plumbing offers free project estimates.
No, Service First Air Conditioning And Plumbing does not offer eco-friendly accreditations.
No, Service First Air Conditioning And Plumbing does not offer a senior discount.
Yes, Service First Air Conditioning And Plumbing offers emergency services.
No, Service First Air Conditioning And Plumbing does not offer warranties.