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About us
Joyfully providing residential real estate services for clients in San Antonio and the surrounding Hill Country-including New Braunfels and Boerne since 2003. Our business is currently 94% referral based and I'm proud to be a finalist in the Platinum Top 50 Realtor awards for 2010,2011,2012. Our focus is on our clients needs and best interest - Whether buying or selling (or both), or utilizing our services for property management, its all about YOU!
Business highlights
22 years of experience
Services we offer
Real Estate & Property Management.
Amenities
Free Estimates
Yes
Reviews
4.830 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 0% | ||
| 3% | ||
| 0% | ||
| 3% |
Showing 1-25 of 30 reviews
Dennis F.
Aug 2022
It went great! These people care about your property and earn every dollar you pay them. Previous property mgmt. team I had were fired for mismanagement. Select Property management got me a reliable tenant and did a great job for the 2 years I was with them. I would have kept both the tenant and the mgmt. team on for a longer time but it was time to sell the house and get closer to the grandchildren. Thank You Select Property Management Team!
Stephen B.
Mar 2022
Pat and her team are top notch!
Cynthia G.
Aug 2020
Pat Sankey did an amazing job walking me through the entire process of selling my Mom's house. She was patient, answered my many questions, and took me step-by-step through every part of prep, getting it on the market, closing, and things to do post-closing. She made suggestions along the way that I never would have thought of on my own. She truly felt like an advocate and ally throughout and I can't recommend her highly enough.
Response from Select Property Management Group
"[Member Name Removed] - Thank you so very much for your kind words. I hope that your mom is doing well in her new space. It was our pleasure to help you and your mom! Kind regards, Pat"
Ron P.
Oct 2019
I feel that Pat went above and beyond in her assistance and support for selling my home. She began by recommending updates that needed to be done to help optimize the desirability of the home to potential buyers. She then brought in stagers to help maximize the professional look needed for marketing images. The home was in a very desirable location and we had an offer in under 6 days at full asking price. Pat assisted us all the way through to the signing of closing paperwork. During the selling process she assisted us in identifying what we were looking for in a new home and location and then would present us with daily lists of homes that were new to the market. From these lists we would identify potential contenders and she would spend any where from an entire day to just an hour if that was all the time we had to show us the homes. She never once was unavailable to any time we made a request for a viewing.
Response from Select Property Management Group
"Thank you so much for sharing your review! It was a pleasure working with y’all and I love your new place!"
Chuck T.
Jan 2019
Pat is the best.
Response from Select Property Management Group
"Thank you [Member Name Removed]! We appreciate the opportunity to help your family with property management services. Our military clients are just about our favorite people!"
Marshall H.
Apr 2018
I've enjoyed such a professional and reliable business relationship with Pat Sankey and her home management company for the last four years, that I've now confidently engaged her to sell my property. The genuine concern and proactive efforts by her and her staff routinely result in a quick response to any problems encountered with the property, including standing home watch for my renter when a garage door failed on his weekend trip departure, until supervising a repair completion later that day. Pat always provides detailed monthly reports on the property and easily understood accounting for its management. Her lease agreements are professionally thorough and ensure the owner is confident any renter she provides is well vetted. Anyone fortunate enough to engage Pat Sankey as their property manager, especially for those out of state owners, can rest assured they've got a superstar!
Response from Select Property Management Group
"[Member Name Removed] - Thank you for your kind words. We have very much enjoyed helping your family and hope you will stay in touch with any future real estate needs! Pat"
Michael J.
May 2017
I wanted to wait to post on Pat until I had let some time pass to see how things went. The time wasn't needed. The level of professionalism Pat showed on our first meeting is the same great service we have gotten ever since. I was nervous about renting our home and leaving it in someone elses hands while we were so far away but it has been seemless. Responsiveness may have been an issue once or twice but she has added staff over the last couple years and I don't wait more than a day to hear back from someone if I contact them. If you want somebody who will take time to know you, not price gauge you, and has years of experience than Pat is the right one for you. We are currently selling our house and she is handling all the details. I just sit back and let them do their work and they haven't disappointed me yet.
Response from Select Property Management Group
"[Member Name Removed] - Thank you for your kind words. It was a pleasure helping you both with property management and the sale of the home! Wishing you all the best in your continuing adventures! Pat"
Lorie C.
Aug 2016
unknown
Janet P.
May 2016
The property management service Pat Sankey provided for 2 years (March 2014 through February 2016) was exceptional. She found a great tenant who paid their rent on time every month and took good care of my home. The tenant initially signed an 18 month lease and then extended for another 6 months. The tenant was a bit meticulous in reporting maintenance issues so the management company heard from them frequently. Pat's staff was responsive and professional in addressing every need and complaint. I was contacted promptly for each repair over the dollar amount specified in our contract and all needed repairs were performed by competent and reasonably priced service companies. Net rent payments were direct deposited into my bank account promptly on or about the 7th of every month and the accompanying accounting statement with any repair invoices were emailed to me at the same time. When the tenant moved out at the end of their lease, Pat did a thorough walk-through and withheld an appropriate amount for minor damages from the tenant's deposit. Since I was moving back in when the tenant moved out and wanted to replace the carpet, Pat referred me to her wholesale carpet guy and arranged a team of installers to complete the job. Pat and her office staff were pleasant, helpful and professional from beginning to end. I would definitely use her again.
Response from Select Property Management Group
"[Member Name Removed] - Thank you for your kind words! It's a pleasure helping our clients - you mean the world to us! Best regards, Pat"
Yenina M.
Mar 2015
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Response from Select Property Management Group
"[Member Name Removed] - Thank you so much for your kind words! We really appreciate it1 I hope this note finds you and your family doing well. Kind regards, Pat"
Raymond T.
Mar 2015
Pat assisted me and my wife in selling a condo that we had tried to sell two years earlier without success. After following Pat's recommendations for making the house ready, we were surprised to receive 3 offers within a month 18k over what we were expecting. We had purchased the property for 62k and was just hoping to break even. We received an offer for 80k. Although Pat is one of the most easy and friendly people I have worked she, she is serious when it comes to her work. Pat worked hard during the process. I remember, because Pat called me during the final minutes of the Super Bowl. This showed me her dedication and seriousness when it comes down to it. At that time it was a matter of getting or losing a potential buyer.
Because we lived out of state and didn't know anyone in Texas, we found Pat on Angie's list and are glad we did. We had owned the condo for 9 years and it was under property management during that entire time. I was no longer happy with my old property management, who I tried to use to sell my condo without success. Two years later, I found Pat. I chose here because she did both Property Management and Sales. I was worried that if our condo didn't sell, at lease we would be able to easily transition back the home as a rental.
Although I have never met her in person, I will never forget my experience with Pat and her help.
I cannot tell you how thankful I am for her assistance.
Response from Select Property Management Group
"Hi [Member Name Removed] - I hope this note finds y'all doing well! I'm writing [Member Name Removed] thank you for the wonderful review. Our clients mean the world [Member Name Removed] us and it was a pleasure helping you get the condo sold. Warm regards, Pat"
Michael J.
Jan 2015
I have waited awhile to see how things with with Pat and her team before posting a review. I am a skeptic, who has come to expect okay service and with Property Management sometimes it is great until they get your business and then it slacks off. Not with Pat. From the first day we knew we wanted to go with her. I read some negative posts saying she did not respond in a timely manner. It might take Pat a day or two to respond to non-urgent matters sent via email but a text or call always has gotten a fast response. That might be the only negative I can think of. The process of getting our house on the rental market was so easy I started to wonder if I was getting taken for a ride. No, Pat was just handling everything without me having to do anything and within two weeks my house was rented at the price I desired. Pat seems to be very fair to both sides. She sees it from the renters and owners point of view and is good at making them meet in the middle. She also has a large network so if you need a handyman, painter, cleaners; whatever it is she will have a connection that gets you a good price. Overall very satisfied!
Response from Select Property Management Group
"THANK YOU for your kind words - makes our team grin ear to ear when we receive word back from you! We're proud to help you - supporting you while you are protecting us!"
Daniel T.
Jan 2015
It is an absolutely fantastic service. They are personal and have a hands on approach and made me feel comfortable with their service.
Response from Select Property Management Group
"Thank you for taking the time to write a review for us! It's always an extra pleasure to help our military clients. We appreciate your service and consider it an honor to support you and your family. Kind regards, Pat"
Georgette L.
Dec 2014
unknown
Joseph C.
Sep 2014
Pat was OUTSTANDING! We have sold homes in the past and she was by far the best realtor we ever had represent us. When I say going out of her way for her customers, she really goes way out of her way to accomplish the mission of getting your home sold.
If you want your home sold and someone who really cares and not just out there to make a buck, she'll make the buck and you will not feel as though you got robbed by the system of not going FSOB.
Thank you so much, Pat!
If you want your home sold and someone who really cares and not just out there to make a buck, she'll make the buck and you will not feel as though you got robbed by the system of not going FSOB.
Thank you so much, Pat!
Response from Select Property Management Group
"Thank you for your kind words! It always makes our day when our clients are able to move forward and trust us to take care of their house sale. It was a joy to work with y'all and we wish you the best in your new adventures!"
Lionel L.
Aug 2014
All went extremely well. Her projected price hit the actual appraised value right on the nose and she got us exactly what we wanted to get from the house. She handled all negotiations and worked with the buyer to keep things on track and flow smoothly for us. Pat and her team were right on every step of the way.
Response from Select Property Management Group
"Thanks for the great review and I'm glad you got more than your money's worth! We will gladly take the balance out in trade for fresh honey from your new endeavors - Ha! :-) Stay in touch and we are looking forward to seeing how the new home looks when completed!"
Michael J.
Aug 2014
She is very timely and professional. She helped us with all of the different steps. She has very good customer service.
Response from Select Property Management Group
"Thank you for taking your time to write our review! We really appreciate it very much!"
Jolie L.
Jul 2014
I owned a home in San Antonio and live in the DC area. I discovered the prior management company hadn't held up their end of the bargain and the home had fallen into disrepair. I found Pat on Angie's list - she is a God-send! The home required a ton of work and she provided a lot of guidance on how to strategize and prioritize. Work took several months to complete and she had to visit the home quite often. She would provide me with progress reports on the work and communicated with me often. She even got to know my neighbors, which was a huge help. Being so far away, it was nice to know that the neighbors knew what was going on with the house and had Pat to contact, if needed. She really went the extra mile.
I ended up deciding to sell, and WOW, she was so impressive. Pat knew how the home needed to look, what landscaping needed to be done, staging - she covered it all. My home received two offers in less than 2 weeks of being on the market - incredible! It also sold for way more than I expected and it is all because Pat has a gift for real estate. She knew what needed to be done and knew how to execute the plan. Without her, I would not have sold the home at a profit.
One of the many amazing things that Pat did - after each showing, I would receive feedback from each visitor through an emailed report. It was so useful to see what people liked or didn't like about the property & price and also to see how many people were visiting. When you are selling a house, trust me, the feedback is of paramount importance.
Through the closing process, she communicated with me often and was very attentive to my questions. She was so wonderful and we spoke so much, I'm going to miss talking with her! Pat is very kind, funny, smart and gifted. I truly wish she could be my realtor wherever I lived.
Her assistant, Heather, is amazing. Heather is articulate, responsive, and professional. I always felt like I could rely on her and Pat. When you live 1,300 miles from the property - that's extremely important.
Pat goes above and beyond. I read the other review about the supposed unresponsiveness - I think in this day and age, people expect instant gratification: for someone to immediately call back, etc. Some times a thoughtful and thorough response takes time. I would rather have an informed response than a half-response or a response that made me felt pushed-off. People need to be realistic with their expectations! If I left Pat a message, I knew that she would get back to me. I don't expect to be the center of her universe, that would be silliness! She was always responsive and attentive to any inquiry, email, call, or even if I just emailed to say hello. (Remember, I had a lot of work done on my house, so she was there for me for MONTHS.)
I wholeheartedly trust Pat. She will go above and beyond for any client - she is simply the best!
I ended up deciding to sell, and WOW, she was so impressive. Pat knew how the home needed to look, what landscaping needed to be done, staging - she covered it all. My home received two offers in less than 2 weeks of being on the market - incredible! It also sold for way more than I expected and it is all because Pat has a gift for real estate. She knew what needed to be done and knew how to execute the plan. Without her, I would not have sold the home at a profit.
One of the many amazing things that Pat did - after each showing, I would receive feedback from each visitor through an emailed report. It was so useful to see what people liked or didn't like about the property & price and also to see how many people were visiting. When you are selling a house, trust me, the feedback is of paramount importance.
Through the closing process, she communicated with me often and was very attentive to my questions. She was so wonderful and we spoke so much, I'm going to miss talking with her! Pat is very kind, funny, smart and gifted. I truly wish she could be my realtor wherever I lived.
Her assistant, Heather, is amazing. Heather is articulate, responsive, and professional. I always felt like I could rely on her and Pat. When you live 1,300 miles from the property - that's extremely important.
Pat goes above and beyond. I read the other review about the supposed unresponsiveness - I think in this day and age, people expect instant gratification: for someone to immediately call back, etc. Some times a thoughtful and thorough response takes time. I would rather have an informed response than a half-response or a response that made me felt pushed-off. People need to be realistic with their expectations! If I left Pat a message, I knew that she would get back to me. I don't expect to be the center of her universe, that would be silliness! She was always responsive and attentive to any inquiry, email, call, or even if I just emailed to say hello. (Remember, I had a lot of work done on my house, so she was there for me for MONTHS.)
I wholeheartedly trust Pat. She will go above and beyond for any client - she is simply the best!
Response from Select Property Management Group
"[removed member name] - Thank you so much for your kind words and for the level of trust given throughout our adventure together. I'm so pleased that you were able to end our work together with more money than you had ever thought would happen - it's enormously gratifying to help a client through such a huge transition. Regarding my assistant, Heather, she is the best and an integral part of our work in helping our clients move forward in their lives, whether buying or selling, or leasing their property. We wish you the very best! Kindest regards, Pat"
Julian L.
Jul 2014
I had to move out of town for work on rather short notice. After much consideration I decided to offer my house for rent rather than sell. The distance made it difficult to finish some of the repairs to make the property ready for showing. After signing on with Pat, she went through the house and arranged for a contractor to take of everything that needed attention. I have a very busy schedule, and Pat was very flexible and understanding of my limited availability.
She had the house ready and leased in about a month! Communication continues to be great, and she and her team are alway available to answer any question via phone, e-mail or text.
I would definitely recommend Pat Sankey for anyone needing Property Management services.
She had the house ready and leased in about a month! Communication continues to be great, and she and her team are alway available to answer any question via phone, e-mail or text.
I would definitely recommend Pat Sankey for anyone needing Property Management services.
Response from Select Property Management Group
"Thank you so much for the kind words. We do work hard on behalf of our clients and really appreciate your support via this review! We have good tenants who appreciate the house and that's a win for everyone! Kind regards, Pat"
Denise L.
Jul 2014
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Response from Select Property Management Group
"The cost of preparing and marketing a property is expensive and well in excess of the fee charged should a client terminate their agreement with us prior to the agreement expiring or the property selling. While we are happy to invest this cost up front, should a client want to change directions we do ask for this modest reimbursement. In this case we had professionally staged the home, provided rental of staging materials to remain in the home, had the exterior reshot once the yard greened up in spring, and reshot the photos inside of the downstairs living area once the client had older carpet replaced with a recommended floor covering in order to provide the best presentation in the market place. Pricing has been an issue for the home since the builder is still in the neighborhood with new homes. We had just reached agreement and reduced the price , spent additional money with electronic fliers to all agents, and within 24 hours, we were advised of the desire to terminate without a chance for the refreshed pricing and marketing to have a chance to work. I was not allowed access to the home to remove the staging items and so the new listing agent was able to take new photos with these materials still in place. They were subsequently removed by the stager. We wish the best in your move."
Melissa G.
Jun 2014
Great service. Didn't try to sell anything that wasn't needed and even came back for second treatment free of charge!
Response from Select Property Management Group
"Thank you so much for taking the time to share a review of or services. We really appreciate it!"
Georgette A.
May 2014
My initial communication began 3 May via email through Angie's List. By 6 May she was sent all required information to view my rental property for management services. I tried calling her several times via her mobile, with no answer, even her voice mail box was full. So I called her office and spoke to the secretary, who called her mobile. Within 5 mins of that I received a call back from her.....interesting. I voiced my concern regarding her disregard and inattentiveness to my emails, that she assured me would be answered by she or her secretary. Needless to say that never happened. The tenant was never contacted for the "appointment" to view my property. I was even interested in a home next door I considered purchasing. i even sent her this information as well. Well, today is 12 May, no call back as I was promised, no response to my emails. I made it clear that I am in Afghanistan, therefore there needs to be consideration of the time difference. Although I made it my business to pursue communication with her, this was only one sided. However, emails can be anytime.
Initially she presented herself as attentive and responsive, this was clearly a farce. She gave me an excuse regarding office inspections....I think that comes with the territory for every office of employment. But it sure does not explain 9 days of unanswered calls or emails. Especially does not explain why the tenant was never contacted for an appointment to view my property.
Although she presents herself as personable and reliable......this was clearly and obviously not the case here. Although, I wanted to do business with her, I had to reconsider this. Why? If you cannot entertain these simple professional courtesies, how will you manage my property properly? I experienced horrible property managers. However, I was willing to trust someone again. I have to consider the fact that I am in another country, therefore I must rely on the manager to do the right thing by me as well as the tenant!
Now, I'm sure she'll offer some poor excuse or even place blame on me. However, I assure you I have extended every possible means to obtain her services falling short of begging!
My search continues........Update: After careful consideration and discussing my concerns regarding the lack of timeliness and responses, I thought we were finally I the same sheet of music. I tried to give Ms Sankey the benefit of the doubt. How more wrong could I have been. This realtor is contemptuous, and at times rude and also not a very good liar. Being retired military, she actually had the nerve to basically tell me that, " We are a little more layer back". Therefore saying that I should not expect too when conducting business with professionals. If they you're told that they are going to get back with your send you documents, don't hold them to it. Meaning don't hold her to it. I've called her many times, her voicemail is so full you cannot leave messages. And this is a professional? I text a statement that got her attention, within minutes she returned the call. Coincidence? No. This had proven several times. She screens her calls I the office as well. I called, and at this time I was tired of her rude behavior and cancelled her service. Immediately she called back. From the same number I had just called and was told she was not there. Being a professional myself, I know the games. I Tried to be open minded, but my first instinct was correct. I would never recommend her to anyone whom I considered a friend.
Response from Select Property Management Group
"We received inquiry by email regarding this property and our communications did get off to a rocky start as the email landed in spam more than once. Our ability to communicate by phone depended on coordinating across very large time difference to the Middle East and the owner’s availability to Skype. My mobile phone’s voice mail often fills during the day and I frequently forward my phone to our office land line if I am with clients so we do not miss calls. My assistant can send me a text message if there is an urgent issue so I can respond rapidly. Once we did connect, we learned that the property was leased for the following five+ months. Because the owner was worried about the condition of the property, she sent us their information and we did coordinate a visit to the property - reported back that it appeared to be well cared for and in good condition. Because the owner wished to continue managing the property until the current tenant vacated we did not take further action beyond this visit until we were much closer to the tenant moving. I have reviewed my email and can see that we had a mutual email exchange of approximately nine emails. The owner inquired about the tenant desiring to be released from her lease early and we recommended agreeing due to higher rental activity in the summer – making it faster to find a new tenant for her. At this point we were still two months away from the tenant vacating. I did let her know we would be sending paperwork and there was definitely a misunderstanding on the time frame for her to receive the papers to sign – and setting the expectation on timeframe falls to me, a lesson learned. The owner contacted me again by phone and was very upset in general. In the conversation I tried to calm her fears and let her know that we were there for her and would be happy to take over the property once the current tenant had vacated. Clearly the communication was not received with the intended message and she became more upset. We have a number of active duty military clients and take our work with them very seriously as they are often deployed and need and deserve good support from us. My business and personal reputation of over 30 years will show that honesty, integrity and kindness are core values of mine – I do not understand the comments regarding claims of rudeness or contempt or dishonesty at all. In the end, it was better for her to select a different property manager and we wish her well."
Jessica V.
May 2014
I had raised my daughters in a home that held many memories and much joy for me.. I contacted Pat Sankey and was impressed with her professional expertise, interest in my stories, and joy in her work. I immediately trusted her and followed the reasonable steps she suggested to prepare my home for sale. It sold in one day at asking price and above the market price for my neighborhood! Pat definitely raised the standards for professional, competent services in the real estate business to an art in understanding my needs and the needs of buyers. She even paid to stage my home, enhancing the beauty I appreciated when raising my family. When my home sold in one day, II immediately needed Pat's skills to buy a home. I appreciated her empathy and intelligence as she helped me identify my vision for a simpler life in a new home. Selling my home and buying was personal for me and I always felt she understood me as we looked at various condos and homes together.
I was lucky to have discovered Pat on Angie's list. Her professional staff, selected and trained by Pat, also reflects the values, level of competence, thoughtfulness, and loyalty to the client that I experienced with Pat's professional support. This remarkable team was always available to respond to my many questions. Pat's intelligence, vast experience in real estate, empathy and easy going joy in her work is an experience I will never forget, exceeding all my expectations.
I was lucky to have discovered Pat on Angie's list. Her professional staff, selected and trained by Pat, also reflects the values, level of competence, thoughtfulness, and loyalty to the client that I experienced with Pat's professional support. This remarkable team was always available to respond to my many questions. Pat's intelligence, vast experience in real estate, empathy and easy going joy in her work is an experience I will never forget, exceeding all my expectations.
Response from Select Property Management Group
"[member name removed] - I am touched beyond words. Thank you for your trust and confidence - it's a joy working with you! Kind regards, Pat"
Adam L.
Mar 2014
She provided me with detailed information and explained her services and fees as well as answered and questions I had. Very professional and easy to work with. I would highly recommend her services.
Adam H.
Jan 2014
My Wife and I married in March of 2012 and we knew that we were going to try and start having children soon after. This meant that we were going to have to buy a larger home soon. Little did we know that by the end of 2013, we were going to have identical, baby girls! We wanted to find a new home quickly, but the perfect home that fit our needs. We LOVED Pat and her attention to our needs in the time frame we needed it done. On top of having newborn girls, I had started a new job mid-year and didn't have time to go look at 100 homes. Pat made the process easy... simple as that. We are now in our new home, raising our family. I would definitely recommend Pat to anyone looking to buy or sell. At least CALL her for a second opinion if you are interviewing other people; she will give you an honest opinion.
Licensing
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FAQ
Select Property Management Group is currently rated 4.8 overall out of 5.
Yes, Select Property Management Group offers free project estimates.
No, Select Property Management Group does not offer eco-friendly accreditations.
No, Select Property Management Group does not offer a senior discount.
No, Select Property Management Group does not offer emergency services.
No, Select Property Management Group does not offer warranties.