Sanctuary Pools

It went well through all the stages of making our pool.

They did a great job replastering our old pool. I did wish communication had been a bit better, but other than that, Sanctuary did a great job. Thank you, Steve and your team!

It was finished and done

Repaired leaks and at the same time made the 3-7 feet to 3-4feet deep. Saving water and easier to maintain. Also have pictures of the new pool.

I went chose Steve as my pool builder, because he was very skilled and professional. Definitely would recommend to anybody trying to build an in quality in ground swimming pool.

Sanctuary pools really made my backyard pop out with there service

Steve Ojeda and Sanctuary Pools LLC turned our backyard into a paradise! From the first call to the final splash, Steve handled everything—sales, design, and managing the build. His personal touch and attention to detail made all the difference. Best pool builder in San Antonio, hands down!

I can’t say enough good things about Sanctuary Pools. Steve Ojeda is a one-man powerhouse—owner, founder, and the guy who made our pool dream come true. He gave us a fair price, a killer design, and finished on time. San Antonio’s lucky to have him!

This company was "Pool Sanctuaries" until a year or so ago. Changed name due to their BBB "F" rating? See the Pool Sanctuaries BBB reviews/complaints. We hired this "company" to construct a new in-ground pool back in Sep 2022. I say "company" because it's not a company, just one guy with a cell phone. Sub-contracts everything to whomever, with no resolve for issues except delays until he quits/moves on. He even substituted cheaper equipment from what was contracted, to the sum of thousands of dollars, or just ignores the contract and doesn't provide equipment in the contract. We tried mediation thru Bexar County, he would not cooperate/respond. We took him to court, took about 2 years, but were recently awarded over $300k for damages, lawyer fees, etc. For a pool that we paid just over $104k for, estimates are over $171k just to fix his construction/equipment nightmare. His "defense" was to ignore all attempts to serve him legal documents, costing us more, and he did not even show up in court! If he was insured, would think he would file a claim and attempt to settle, but he has done nothing. Now we begin the process to collect. More lawyers, etc, BUT - we will shout from the rooftops - this company is a scam. He provides an appearance of contracted services, but is all about obtaining money then ignoring all attempts to get "warranty" services, etc. There are no "warranties", he won't provide info for registering equipment, he will substitute equipment or simply not provide it, thus breaching contracts, etc. I'm betting we won't be able to collect a dime from this guy, or his wife (who was listed as the "owner" of Pool Sanctuaries), but we will continue this endeavor until resolved. This company has no BBB profile, probably so there are no complaints filed, but you can still see the old info for "Pool Sanctuaries" which is the same guy, different company name. DO NOT HIRE HIM! Do not listen to his lies, and if you already hired him, start filming/taking pictures, go thru your contract in detail, and when he starts doing the work himself, he's out of money and begging you to fire him so he can disappear!!! Could write a book about this guy and what he's put us thru, but will end with, again, DO NOT HIRE!!!

Steve is a great guy I would recommend him too build you a great swimming pool !

Project went good under Steve’s direction. Crew was awesome and did excellent work.