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San Antonio Air Service Experts
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
San Antonio Air Service Experts has been proudly serving the San Antonio community for 30 years. We provide installations, maintenance, and service for all your heating, cooling, and indoor air quality needs. Our NATE-certified technicians are available around the clock to provide you expert care and service. Whether you have an emergency in the middle of the night or you just need a seasonal tune-up, San Antonio Air Service Experts if available 24/7/365 so call anytime! 210-570-9705.
Business highlights
Emergency services offered
39 years of experience
Services we offer
Residential & commercial air conditioning, attic insulation, green solutions & HVAC installation., heating, indoor air quality
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.887 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 9% | ||
| 1% | ||
| 1% | ||
| 2% |
Showing 1-25 of 87 reviews
PETE C.
Jul 2017
.
Response from San Antonio Air Service Experts
"We appreciate this great feedback!"
Linda W.
Jun 2017
Very well.
Response from San Antonio Air Service Experts
"We have truly appreciated your business over the years and thank you for this great review!"
Anne M.
Jun 2017
Wow! Highly recommend this company. When our 25 year old AC unit bit the dust, their service tech confirmed we needed a replacement unit. After the service tech gave us his evaluation we met with sales rep. Mike who took lots of time to explain many options and recommendations. He visited with us a long time (after normal working hours) and answered all our questions. The prices were very reasonable and we felt very confident in our decision. After making our decision, they initiated financing and scheduled the install all within a 24 hour period. Super fast, super easy and we are super happy. The install crew was awesome! Ralph, Charlie and Will are very experienced, very professional and just great people to work with. We will never use anyone else.
Response from San Antonio Air Service Experts
"We appreciate you giving us a call and thank you for this great review and recommendation! We hope you're enjoying your new system!"
John O.
Apr 2017
Great. Installed my system so they know what I need.
Response from San Antonio Air Service Experts
"We hope you're enjoying your new system!"
Donna G.
Mar 2017
They were very good. I would not recommend them because the cost on heating was too high but the price on repair was not. Pricing can be very high compared to other places to repair an unit. They came out right away. They were very available and good.
Response from San Antonio Air Service Experts
"We appreciate your feedback and understand HVAC expenses can be frustrating. All of our prices include a 365 day satisfaction guarantee as well as our 24/7/365 support. We appreciate you considering us for your future heating and cooling needs."
Charles S.
Feb 2017
.
Response from San Antonio Air Service Experts
"We appreciate your business and thank you for this great review!"
Maria S.
Jan 2017
All work done when scheduled, work was tested and technicians cleaned everything at the end of the job. Very professional. Great job.
Response from San Antonio Air Service Experts
"We appreciate you choosing us for your new heating and cooling equipment and we hope you're staying warm and cozy this winter!"
John O.
Sep 2016
I've had good experience.
Response from San Antonio Air Service Experts
"Thank you for choosing us for your home comfort services!"
Kate S.
Sep 2016
Most people do not understand how heating and cooling systems work. It's quite easy to be taken advantage of if you don't or know anyone that does. Car mechanics have a bad reputation. AC techs are even worse in my opinion. Especially when the techs get a percent of the billing which I am led to believe is the case here from a conversation with their second technician after he tried justifying the high prices to afford his tools. Maybe they just have a high hourly rate but I didn't get that impression from it. First tech said he couldn't diagnose our system because it was frozen inside the evaporator coils. They would have to come back tomorrow. They could have just turned on the furnace and the pump would dispose of the water. He didn't even try. The system was already off for several hours. They charged us for the visit and said another tech will come out the next day, to which he was of course several hours late. Next tech was even worse. He said he couldn't put a gauge on my line since it was raining. I couldn't believe it. He used his freon leak detecting wand inside and just hovered it over my evaporator coil box while it was closed. That's not how you find a freon leak, yet he wanted to bill me again for finding a leak. Evaporator coils are not a small part yet he wanted to just replace the entire thing despite never taking off the door, never using his wand to find the general location of the leak and then using leak detector fluid to pinpoint the location. This is how you find a leak in order to fix it. Most likely it will be at the txv valve, which can be replaced by itself(or even just the weld) and not the entire coil, thus saving you a huge amount of money. This company will also continue to call you, even after you refuse their suggested work. They will call and act like you have an appointment setup for maintenance on your system, despite never signing up for such an event. They will even tell you the date that it is setup for, like someone in your household arranged it. If you have more than one person living in your household, this can be quite confusing. I would have forgotten all about writing this review if it wasn't for that phone call.
Response from San Antonio Air Service Experts
"We apologize that you had a negative experience and would like to address your concerns. Please contact us at CustomerService(at)ServiceExperts.com with your phone number so we can have someone reach out to you. We look forward to hearing from you. Thank you."
Terri M.
Jun 2016
Ken acknowledged that the quote I faxed had been in our file for over six months, they just never bothered to respond to my questions in December. Ken told me he could quote a new unit but would not match the price or do anything about the fact that we had clearly overpaid. The most they will do is fix the pad that that should have been corrected before the last two units were installed.
In the last 16 years they have replaced all three air conditioner/heat pump systems in our house, and this was the second time this unit had been replaced by them. We have also hired them each year to clean and maintain the units.
He said the letter requesting warranty payment was just a mistake but acknowledged they had done nothing to notify customers who had paid for warranties that the letter was sent in error.
I don't like being overcharged. I don't like working with a company that doesn't value me as a customer. I don't know if I will use them going forward since we have been overcharged and ignored in the last year and a half.
In the last 16 years they have replaced all three air conditioner/heat pump systems in our house, and this was the second time this unit had been replaced by them. We have also hired them each year to clean and maintain the units.
He said the letter requesting warranty payment was just a mistake but acknowledged they had done nothing to notify customers who had paid for warranties that the letter was sent in error.
I don't like being overcharged. I don't like working with a company that doesn't value me as a customer. I don't know if I will use them going forward since we have been overcharged and ignored in the last year and a half.
Response from San Antonio Air Service Experts
"We understand how frustrating HVAC issues and expenses can be and we appreciate you choosing San Antonio Air Service Experts. We apologize for your negative experience and ask that you please reach out to our Customer Relations Specialist at (855) 817-0134 or CustomerService(at)ServiceExperts.com so we can learn more about your situation."
John F.
May 2016
unknown
Response from San Antonio Air Service Experts
"Thank you for choosing San Antonio Air Service Experts!"
Wilma C.
Apr 2016
.
Response from San Antonio Air Service Experts
"Thank you for this wonderful review! We truly appreciate your business and look forward to working with you again!"
John O.
Mar 2016
unknown
Response from San Antonio Air Service Experts
"Thank you for this review! We appreciate your business!"
Chris W.
Feb 2016
.
Response from San Antonio Air Service Experts
"Thank you for taking the time to write this review. We truly appreciate your business and look forward to continue working with you!"
Bruno T.
Feb 2016
unknown
Response from San Antonio Air Service Experts
"Thank you for taking the time to write this review. We truly appreciate your business and look forward to continue working with you!"
David S.
Jan 2016
unknown
Response from San Antonio Air Service Experts
"Thank you for taking the time to write this review. We have truly appreciated your business over the years and look forward to continue working with you!"
Maria S.
Oct 2015
unknown
Response from San Antonio Air Service Experts
"Thank you for taking the time to share your review. We appreciate your business!"
Lynn L.
Oct 2015
unknown
Response from San Antonio Air Service Experts
"Thank you for taking the time to share your review. We appreciate your business!"
Sean S.
Sep 2015
Great, Marcos came and did a through inspection. Found an issue with one of our units, resolved with a recharge. Our units are old, we asked for an estimate on new system from same company.
Response from San Antonio Air Service Experts
"Thank you for taking the time to share your review. We appreciate your business!"
Gregory G.
Jun 2015
.
Response from San Antonio Air Service Experts
"Thank you for taking the time to share your review. We appreciate your business!"
LOIS M.
May 2015
Been using them for years.
Response from San Antonio Air Service Experts
"Thank you for taking the time to share your review. We appreciate your business!"
Tom S.
Mar 2015
unknown
Response from San Antonio Air Service Experts
"Thank you for taking the time to share your review. We appreciate your business!"
David S.
Mar 2015
unknown
Response from San Antonio Air Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
Tracey A.
Oct 2014
unknown
Response from San Antonio Air Service Experts
"Thank you for taking the time to share your review. We appreciate your business!"
Robert M.
Sep 2014
In 2006 or 2007 I had them replace my entire HVAC system,
and I have used them for both repairs and checkups since then. Everything went fine;the repair men have always been, prompt, professional, attentive and did a good job, they really seemed to care abut their work.
during the fall check up of 2012 I was offered a yearly service insurance program, which I though was a good deal and signed up for. I set it up to be paid automatically by monthly drafts from my bank account. This program included both the yearly check up?s and a discount on parts and labor for future repairs. I was led to believe that this insurance program would be automatically renewed each year until I cancelled it.
Normally the company had always contacted me by both a postcard and a phone call to remind me it was time for a checkup which i appreciated. However at the start of 2014 I noticed on my bank statement that the automatic withdraw covering their program had stopped and since then no one from their office has ever contacted me to inform me that I was either no longer in the program or the program was no longer offered. they just seemed to drop off the planet.
Bottom line, since the spring 2013 check up I have not been contacted by them either by phone, e-mail or postal card, essentially I have not heard from them since spring 2013 and consequently I have signed up with another company for my annual check ups.
and I have used them for both repairs and checkups since then. Everything went fine;the repair men have always been, prompt, professional, attentive and did a good job, they really seemed to care abut their work.
during the fall check up of 2012 I was offered a yearly service insurance program, which I though was a good deal and signed up for. I set it up to be paid automatically by monthly drafts from my bank account. This program included both the yearly check up?s and a discount on parts and labor for future repairs. I was led to believe that this insurance program would be automatically renewed each year until I cancelled it.
Normally the company had always contacted me by both a postcard and a phone call to remind me it was time for a checkup which i appreciated. However at the start of 2014 I noticed on my bank statement that the automatic withdraw covering their program had stopped and since then no one from their office has ever contacted me to inform me that I was either no longer in the program or the program was no longer offered. they just seemed to drop off the planet.
Bottom line, since the spring 2013 check up I have not been contacted by them either by phone, e-mail or postal card, essentially I have not heard from them since spring 2013 and consequently I have signed up with another company for my annual check ups.
Response from San Antonio Air Service Experts
"We are committed to 100% satisfaction so every customer is very important to us. Unfortunately, with all companies, there will be times when a customer may feel they have been let down. If that happens with us, we certainly want to hear from you. To better address your concerns, please contact Patti, our Customer Relations Specialist, directly by email at [email protected] or give her a call at 855-301-2206. Hopefully we will hear from you soon so that we can promptly understand your issue and address the issue!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
San Antonio Air Service Experts is currently rated 4.8 overall out of 5.
San Antonio Air Service Experts accepts the following forms of payment: CreditCard
No, San Antonio Air Service Experts does not offer free project estimates.
No, San Antonio Air Service Experts does not offer eco-friendly accreditations.
No, San Antonio Air Service Experts does not offer a senior discount.
Yes, San Antonio Air Service Experts offers emergency services.
No, San Antonio Air Service Experts does not offer warranties.