SA Specialties

Terrible. Brand new unit not even year old was blowing hot air. We have contract for 10 yrs services, labor and parts. Tech that came out was chit chatting with my wife about personal life instead of getting work done. We were also charged for them coming out on top of still paying for a supposed new unit not even a year old. If I knew this is how they are then I would not have chose them to buy a new unit from. Bad business my grandfather would say. Would not recommend this company to anybody.

They sent an electrician but the technician said that they were not electrician. When they service the unit they left it open. Ever since I started with them there's been an issue.

This one of the worst companies I have had the displeasure doing business with. Came and installed a new AC system on my home on 02JUN2021. The first day after the install and the technicians left, I could not get the AC fan to stop running. I discovered that the technician had disconnected the fan wire from the back of the thermostat. I was able to reattach the wire and fix the problem. They sent out a technician on Monday, 09JUN2021 to check the install and the technician told me they did a great install!! Three days later my new AC was not cooling. Called them early on Friday morning AM and they said they would send a technician out on Monday. For four days my wife and I sat in a house that got up to 80 degrees. My new AC unit would run from 2:00PM until 9:00PM non-stop because it could not cool down the house. The technician came out on Monday and determined that the install crew was going to have to come out and do a fresh install because he could not get the temperature of the Plenum from 63 degrees down to 59 degrees as was required for the system to run efficiently. It is Tuesday and I was told the crew would be to my house in the afternoon. It is 4:00 PM and I am still waiting. It also concerns me that no supervisor has called me to say that they are so sorry that my wife and I have had to live in a home where the temperature is 80 degrees and that they will make sure that this situation will be remedied quickly. Stay away from this company..... UPDATE: 14JUN2021 Sent technicians out and they said there was condensation in the line so, they had to evacuate the system (remove the freon and pull a vacuum) and then recharge the system. I was initially told they would be at my house between 4:00PM and 5:00PM. They did not arrive until 6:00PM. They left at 9:20PM and said the problem was fixed. UPDATE: 16JUN2021 Problem not fixed. Still 80 degrees in my house. Neil the part owner calls me and says they had a brainstorming meeting and they think it is a piston (wrong size) and they had one overnighted and the crew would be out in the morning to install and fix the problem UPDATE: 17JUN2021 Crew arrived at 11:00AM. Replaced piston that was thought to be the problem. Found another problem: There was a big hole in the furnace (SA Specialties installed) that was sucking attic air into the plenum and pulling hot air over the evaporator coil reducing its ability to cool. This should have been done correctly by the original crew that installed the system….it was not. And remember the Technician that came out on the 14th told me that the original crew had done a great install!! Called SA Specialties on Thursday and they did not return my call till Friday. I am now dealing with both owners of this company who told me that they spent too much time at my house and wasted a lot of their crews’ time. Finally got them to agree to come out and replace the Plenum (Air return can) and seal off the Intake air chase and the furnace correctly. This should have been done at the initial install. Would not be able to send someone until the 28th of June…..almost 4 weeks after they installed my AC system. UPDATE: 20JUN2021 Had another AC company come out and check my AC install. They recommended that; 1) Have return chase sealed 2) Replace the return can SA Specialties DID NOT seal the air return can sufficiently. They did not do a good install. It has been almost three weeks since they installed my AC system and it is still not cooling my home. UPDATE: 28JUN2021 Crew sent out to replace Plenum (Air return can). They were supposed to be here between 1:00PM and 3:00PM. Showed up about 3:30. And another thing about this company……they never wear protective covers on their shoes…….they just come in and out of your house in the rain, sunshine and just track stuff all through your house. They also use YOUR tools. The two guys that arrived to install the new plenum were waiting for another guy to bring them a saws-all. I gave them mine (and blades) so they could finish the job. Oh yes, I even had to supply them an extension cord. It is 5:00PM now and there is no telling how long it would have taken the other guy to get here!!!! UNBELIEVABLE!!!!!!!! STAY AWAY FROM THIS AC COMPANY!!!!!!!!!!!!!!!!!!!!!!

At first it was good. I found out they didn't connect a duct in my attic.They came out to fix it. When I tried contacting the owner he would never take my calls.

Great. Bad fuses replaced and works fine now.

installed ok

They did a very good job, they are very knowledgeable, the service was excellent they pricing was very reasonable

They provide an excellent service. I will definitely recommend them and absolutely use them, again.

Reasonable price with quality equipment and service. Punctual and cleaned up after themselves.

only took one day to remove & replace

EVERYONE I talked to (Robert, Ruby, Rose, Albert, Chris, Ray) were very attentive to my needs. My original HVAC was over 20 years old and very inefficient. Robert gave me a bid with several different choices. I selected the RUUD since that's what I had originally. SA Specialties arrived 10 minutes early and waited outside until the agreed upon arrival time! They were pleasant and even offered to share their pizza with me for lunch! The entire replacement took about 5 hours including all the cleanup. All the men were professional and made sure I understood how to operate the unit. I am VERY pleased with their work and the price.

It went very well; they were excellent & very good people to work with; i highly recommend them;

David Boyer was professional and courteous. He explained everything he would do and the cost. The technicians were just as professional and worked diligently until all was completed.

good

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Went very well & they got the job completed by the end of day.

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Everything went very quickly and we were back up running in a day.

Their price is the best. Their service is excellent. Their follow up is excellent. Their crews are very pleasant, clean and efficient. I feel great about the workers. They've been really really good. I had four or five companies bid on the job, and their sales guy was really great too. I didn't know exactly what I wanted, I had an application, so I asked people to make recommendations. I liked their recommendation, I liked their proposal best. Then I was very pleased with the outcome.

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Very well. The installers (Phil and Roger) were very prompt, courteous and professional. The salesman (David) was also prompt and knowledgeable. Would not hesitate to use this company again.

It went very well. Guys came out, very friendly, professional, cleaned up afterwards, got all installed in one day. No complaints.