Rudy's Flooring

We met with Rudy at the Home & Garden Show. We said we wanted to have hand scraped , beveled oak flooring installed in 4 bedrooms and 4 closets. We brought a sample piece of wood that matched the wood in our dining and living rooms. We mentioned that he didn’t have that quality of wood. He said he had more samples at his shop. We went to his shop. We took our sample of wood. We said that he didn’t have that quality of wood. He said I can get more samples. We even sent him a text with the kind of wood that we wanted from our our builder’s handbook. He came to our house when my husband wasn’t home. Rudy spent his time talking about the school where I had taught one of his children, the neighborhood and school in general. Every time I questioned whether it was a good match, he assured me it was a good match, that you wouldn’t be able to tell the difference. We went to his shop a week and a day later to pay the invoice. We asked to see the wood. He said it was in the truck. He had customers. We did pay him a $5000 deposit out of $8496.73 invoice. At the and of the 1st day of installation, we noticed the wood was most certainly not a match. The wood he installed was smooth, straight edged and a bit lighter because of the texture being so different. The workers packed up the 2nd day and didn’t complete the remaining 2 bedrooms and 2 closets. They took the unused wood, glue, and other unused materials. Rudy came to the house the next day. He then noticed our wood was beveled, hand scraped wood. He said that our not liking the wood was a personal preference, that 9 out of 10 people would like it. The remaining balance was $3496.73. Rudy said it would cost $1000 to close the contract. This seemed like too much considering that 2 bedrooms and 2 closets were left undone, no furniture moving, no carpet removal, no labor, no installation, no wood used, no glue used, and ... Rudy said for his company to remove the wood to start over we would have to remove everything from the rooms and the closets and have everything professionally cleaned. The only money he could save us is the restocking fee that was about $1169. We decided not to do this when the new samples he provided didn’t match at all. Before we could return to his shop due to his limited hours of operation, he sent us an invoice for $2,051.19 to close the account. We sent an email asking about what happened to the $1000. We also mentioned that we were very dissatisfied not only with the wood, but what he was offering in monetary value to help compensate us for such a big loss. We also mentioned that we had spoken to an attorney. He sent emails with the following rhetoric, “didn’t expect this kind of behavior from an educator”, “we only allow you in the showroom to pay your bill”, “We are not sure if it was your intent from the beginning or you came to the conclusion to Cheat and steal from a small business but it’s not acceptable and illegal.” The rhetoric in the following emails continued when we sent him pictures of our existing floors and the floors he installed. We also emailed him the amount of money we has lost, $5000 deposit, (the amount he was still requesting whether it be $1000 or $2051.19), $2000 to have dustless floor removal from another company. We tried to negotiate the amount to settle with him to $500. We had professionals suggest that amount based on the unfinished work and his invoice. We didn’t hear from him until we sent another email explaining our situation. We addressed him, Dear Mr. with his last name. He addressed us our last name with an s, no greeting. He then sent another invoice with $1,515.30. I was considering paying it to be through with all of this until I saw that he had sent another email, “Please let us know if you plan to pay your outstanding bill, it’s shocking and unfortunate that you attacked our integrity which we take very personally and do not see any reason to go back and forth. We do not have anything else to speak to you about in email or in person. There’s no reason for you to go in our office, showroom, or warehouse.” My husband thought about still yet, negotiating back to the original $1000. Just to be through with him, we paid. Working with Rudy’s Flooring has been a very BAD EXPERIENCE. We lost $5000 deposit, $1500 to close our account, and $2000 to have another company remove the wood. The floors that should cost about $12,500 to match our quality of wood will cost over $20,500. Remember I taught Rudy’s child and this is how we were treated when things didn’t work out. We did let Rudy know that 2 other companies matched the wood in a different specie, hand scraped, and beveled with the exact same color and model. We sent him pictures. Yet, he has accused us in email of the rhetoric I’ve put in parenthesis above. NO STARS!

Great! Started as scheduled. Identified problem with damaged boards and reordered immediately with limited production delay. Amazingly achieved a perfect match to boards produced in first run.

We had our flooring done by Rudys a couple years back and it was a terrible experience. It was done the week before a major holiday and it seemed (and looked) VERY rushed through. There was no clean up afterwards so my spouse and I were left to scrub the left over grout off the floors. There was grout ALL over our baseboards and walls. They also did our fireplace and left huge gaps between the tile and walls to which we were told thats "just how it is when you pick that sort of tile." After we were persistent he finally offered us multiple solutions on how it could get fixed. He also complained about having to go buy paint all the way on the other side of town to us even though it was their fault in the first place for getting the grout on the walls. You could also see the tile on one side of another room that was carpeted which looked awful and obviously can't be fixed since the carpet was already cut. I was very upset at the time but the reason I'm finally coming back to write a review is because we are moving and I am STILL finding spots where there is left over grout and I'm having to try to scrub it off years later. I do not recommend this company at all, the work was not only bad but the owner does not seem to enjoy being told so and complains when things need to be fixed.

We had our flooring done by Rudys a couple years back and it was a terrible experience. It was done the week before a major holiday and it seemed (and looked) VERY rushed through. There was no clean up afterwards so my spouse and I were left to scrub the left over grout off the floors. There was grout ALL over our baseboards and walls. They also did our fireplace and left huge gaps between the tile and walls to which we were told thats "just how it is when you pick that sort of tile." After we were persistent he finally offered us multiple solutions on how it could get fixed. He also complained about having to go buy paint all the way on the other side of town to us even though it was their fault in the first place for getting the grout on the walls. You could also see the tile on one side of another room that was carpeted which looked awful and obviously can't be fixed since the carpet was already cut. I was very upset at the time but the reason I'm finally coming back to write a review is because we are moving and I am STILL finding spots where there is left over grout and I'm having to try to scrub it off years later. I do not recommend this company at all, the work was not only bad but the owner does not seem to enjoy being told so and complains when things need to be fixed.

I would definitely recommend Rudy and his crew. They came out to do my floor and I found out I had a leak. Not only did he get a plumber out to fix the work he also fixed the tile after the plumbing was taken care of. The floor came out great and the price was even better. I would definitely use him again.

I checked multiple businesses. Rudy’s quote came in just a bit lower but the extras they provided (like installing new base boards) made them a better investment. They finished on time and I couldn’t find a single thing that I needed to ask them to re-do. Completely met my expectations as they kept every promise. And the floors are beautiful. Top quality product and installation. Highly recommend.

Rudy was very responsive to any questions that we had. He was friendly, great to work with, and very professional. They got the job done on time as promised and we could not be more pleased with how our stairs came out. Absolutely beautiful (wish I could insert picture) highly recommend Rudy's Flooring!

The project was completed on budget and on schedule. All workers were knowledgeable and professional. The work area was cleaned upon completion. An error with an incorrect carpet pad was corrected as soon as it was discovered. The work looks great. I would recommend that anyone needing flooring contact Rudy and compare his prices and products.

Customer service at Rudy's Flooring was excellent. Rudy came out to do an estimate. He was very helpful in making a decision on a type of flooring. Rudy suggested to go to the showroom to pick the exact color that i wanted. When i got to the showroom, his wife helped me decide what would look best with the paint on the walls. I was very pleased when the installers were done installing the floors. The floor looks amazing with my paint choice.

Good customer service began when we visited show-room. Good products, friendly and informative. Quality service continued with installation, with efficient, friendly installers. Great Company!

Rudy was always so professional. He came to the house and measured, gave me an estimate in the spot. Way better cost than Home Depot. We went to their store at Bandera, met with his wife, and she showed us the rest of the floorings. This is a family owned business, and we are glad that we went for this company. Rudy is always available to answer questions. In the day if the installation, Rudy called to let us know that his crew was on their way. The crew was an well oiled machine, they went to work quickly and efficiently. They did 3 rooms and closets, and we're done by 1600 (5 hrs) total to move the furniture in each room, rip and haul old carpet and install flooring. Will definitely hire again to finish up the project. Oh,mand there is another good thing about Rudy's Flooring. He didn't push or pressured us with having the whole project done at one time, rather he offered to let us have a breather, and schedule the rest of the project in a later time. he inspected the premises before he billed me to ensure that I was satisfied with the job. Kudos to Rudy's Flooring!!!

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Overall, it was a really good experience.  Rudy was very quick with his estimate and his price was competitive.  The crew that did the work was very thorough and asked me lots of questions before starting the job.  They double checked on items that they were unclear about and cleaned up after the job. They really wanted me to be happy with the end result. One big plus is that all members of their crews are Rudy's employees and not random day laborers/sub-contractors.  I am going to hire them again to lay tile downstairs.  Thank you Rudy!

Very happy with tile selection and work done.  After work was done we noticed a small problem.  Called Rudy and he sent guys out almost immediately to fix the issue.  Will have them do more work in the future.

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Rudy's did an amazing job on my floors. I had the whole downstairs redone, old tile torn out and new laminate that looks like wood installed. They were able to finish all the work in three days, meeting a move in deadline we had. Everyone we dealt with from Rudy's was exceptional, informative and great to work with. Once the job was complete Rudy called to make sure it was everything I hoped for. I would absolutely recommend Rudy's to anyone for their flooring needs.

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My original plan was to re-carpet a larger area of my home with new carpeting but after visiting Rudy's showroom and discussing my real needs with Rudy's wife, I decided to use simulated wood flooring by Raskin.  The order was modified and the installation proceeded without a problem.  I could not be more pleased with the results.  The installation people are very good at what they do.

I definitely plan on using Rudy's Flooring to complete the rest of my project.

Shortly after moving into a fixer upper in the fall of 2013, we hired Rudy to replace the carpet on the stair with floor laminate to match the new tile in the living room. He was helpful, matched the color of the tile very closely, but mostly we hired him based on it being a family business and recommendation from other people for honesty. His crew arrived on time on the scheduled day, were courteous, ripped out the carpet, put down the laminate, and cleaned in one afternoon. We were very happy with the work.
While at the office, I noticed that they also did bathrooms, so I remembered him when we decided to remodel the bathroom. We did get several estimates. Rudy's was not the cheapest, but it also wasn't the most expensive, so we decided to use him, partly based on the work done for us before. We started with the master bathroom in early February. We had them rip out the old shower and garden tub for a walk in open shower. At first everything went well. We agreed that I would purchase the faucets, and I went to the office to pick out the tile. The demo crew arrived and started work, but unfortunately so did the tile crew and the plumber, meaning that there were too many people in the bathroom and the tile crew wasn't supposed to arrive until after the demo and a portion of the plumbing was done. I had also clearly discussed with Rudy what I wanted and even left him a drawing with notes at the office with his wife. I had asked that the bathroom door (to the toilet area) be replaced with a pocket door with a mirror, and this was on my notes. After the demo crew was done, and the plumber began work, it came out that no one knew about the pocket door. I was assured it was not a problem and it would be there the next day. The next day as the pocket door is being put in, I notice it's not mirrored. Not a problem, it wasn't a big deal for me as long as I wasn't charged for it. We had the plumber seal the water lines on one side (where the pocket door was going in), but extend a line on the other side (where the original shower was) for a hand held spray. The plumber asked for certain items, which I was unaware we needed because no one said anything, so another delay. The shower line was also placed off center, but we didn't catch it until the after the cement backer was up. That had to be fixed before moving forward. At this point I realized that there was very little communication going on - the left hand not knowing what the right hand was doing, etc...- so I had to make sure to stay on top of things. The tile crew finally went to work, and once they started, it really came together. They obviously know their trade. However, Rudy had assured me that everything would be done in a week, and the tile crew explained that things needed to set and/or dry before other work could proceed. At this point several weeks had already gone by. I started questioning the crew and explaining what I wanted before they started work, to make sure they understood what was going on, because Rudy did not always tell them what was expected. In any case the master bath remodel was finished in a month. The crews were again, courteous, polite, and knowledgeable to their particular skill-set. They were happy (lots of singing and whistling while working) and as I got to know them, I found out that they had been with Rudy for a long time, liked him as a boss, and liked their jobs. There were a few issues with grout washing out in the following weeks, and a leaking pipe under one of the sinks, as well as forgetting to add a light fixture. These were taken care of within a week of my complaint.
Then we started remodeling the upstairs bath. My husband was surprised I rehired Rudy considering my frustration with his lack of communication skills, but I was very happy with the excellent work his crews did, especially the tile crew, and I trusted these people in my house. So we started the upstairs bath in April. The plan was to change out the bathtub, upgrade the faucets to match the new ones downstairs and put in new tile around the new tub. I visited the office to pick out the tile I wanted, but the week they were supposed to start, I changed my mind on the tile and it had to be re-ordered which meant postponing the start time. That was on me. The demo crew arrived, and they were also in charge of putting in the new bathtub. They had to remove a section of wall because of the lack of room, but after some difficulty, they managed to put in the new tub without a scratch, as well as repair the wall they had removed. Then the tile crew arrived. It wasn't the same one that worked on our master bath, and I mistakenly thought they would be as good as the first crew. I was busy, and since this job wouldn't be as complicated as the first, I left them alone for the most part. When they let me know they were leaving, I inspected their work. It was a mess. There were holes and gaps in the cement backboard, no seals where the walls connected, and the one-inch tile they had put up was crooked from floor to ceiling. There were two inserts, and one of them was clearly angled backward rather than forward, meaning that water would pool in the back and eventually into the wall, or worse, behind the wall and into the ceiling downstairs. I called Rudy and explained the situation, but he didn't seem to understand, even though I sent pictures. I kept asking him to come see for himself, but he wouldn't. Finally I told him I did not want that crew and to send me the first crew or I would find some other way of finishing the bathroom. I had not paid him at this time. The other crew was on another job, so we had to wait a week. When they finally came, they immediately saw the problem, told me that they would have to tear down the wall and redo the insert and the area around it (the tiles had set by this time). Since there was not enough tile, it had to be re-ordered and we had to wait for it to come in. Once it came in, the original crew came back, tore down the wall, rebuilt it, and the insert, and completed the job properly. The difference in quality is very obvious between these two tile crews. Once the bathtub area was complete, another crew came to do the floor, and this remodel was finally complete after two months. 
Despite the frustrations, I would hire them again, if only because these are good and trustworthy people that you don't have to worry about having in your home. All of Rudy's employees have been with him for a long time. One of the tile crew worked with his father and knows Rudy since he was a baby. Rudy is a really nice guy, but his communication skills really need improvement. He also needs to spend more time at the work sites, paying attention to what his crews are doing and making sure he understands what his customers want. It's not enough just to say "yes" to sell the job and then leave everything up to your workers. You need to listen, make notes if you can't remember, supervise your crews, and respond when there is a problem.  In any case, we are with the finished product.

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