Rob Cary Pet Resort

"[Member Name Removed] Thank you so much for taking the time to write a review for us. We truly value you and thank you for years of entrusting us with your dogs. Each pet becomes very special to us and understand firsthand the loss of a beloved pet. We consider it an honor to provide the pets left behind with extra TLC to also help them through the loss of their buddy. Thank you so much for your continued loyalty and we look forward to seeing Charlie again soon. Tammi White, General Manager"

"Thank you for your business and your input. We are so glad that you were happy with Cleopatra stay with us and the staff. We look forward to seeing you and Cleopatra again in the near future. Tammi White, General Manager"

"Thank you for your business and your input. We are so glad that you were happy with the grooming of Amy, Bobby and Mollie Pocket. We look forward to seeing you and your pups again in the near future. Tammi White, General Manager"

"Lynne [Member Name Removed], We were happy to accommodate you for your emergency trip to San Antonio when you called us on Saturday morning. Our staff did explain to you at the time you called that we need proof of all current vaccinations for all 3 dogs. The staff gave you the list of vaccinations which included the Rabies, Bordetella, DHLPP and that we strongly recommend the Canine Influenza vaccinations. The staff also let you know that if you did not have the Canine Influenza vaccinations we had a waiver you could sign at check in time. When you arrived our staff did everything they could to accommodate you including checking through 3 years of records on one of your dogs because the most current records you brought with you, showed this dog did not have a current DHLPP vaccination. The staff member tried calling both your veterinarian and the facility in San Angelo where you stated they had boarded a week earlier. Both were closed when she called them. You called the boarding facility and reached someone who told us that they did not keep records, did not have a copy of the vaccinations and did not know the date the DHLPP was due on the one dog in question. They did tell us that all vaccinations were current. As a courtesy to you, we accepted all three of your dogs in for boarding with the waiver for the DHLPP on the one dog that you did not actually have proof of the current vaccination. Our Health Warranty is $6.00 per pet per stay/visit. It does cover your three dogs for everything boarding related, not pre-existing with the exception of the Canine Influenza which your dogs were not vaccinated for and on the one dog that was missing information on the current DHLPP. Regarding our rates and hours, they are clearly stated on our website, our brochures and the hours are posted on our doors. The hours and the checkout policy have been the same for 40 years. Most facilities in this area either do not have check out for Sunday or charge extra to the clients for pre-set checkout times. The suite you selected for your dogs to stay in was our Royal Canine suite. You did receive half-off for the second and third dogs as you requested all three stay together. The suite was held in reservation for your dogs from the time you call us on Saturday morning until you arrived just after 3pm. You also had the option to pick up your three dogs prior to Noon on Monday without being charged for Monday. We have not had any dogs with coughs this summer and we are taking every precaution to ensure that we have none. We strive to provide a healthy and safe environment for every pet entrusted in our care. This is why we have many clients that have continued to return to us over the past 40 years. At the time we check pets in for boarding, we do a pre-screening of the pets and try to bring any problems or potential problems to the attention of the owners. We are sorry if you felt insulted as this was certainly not our intent. We did take very good care of your dogs and we did accommodate you for this stay as it was an emergency trip for you. We are sorry that you are unhappy with us, our practices and our policies. We encourage you to contact us in person so that we can address your concerns. Caryl, Owner and Tammi, General Manager"

"Ms. [Member Name Removed], thank you for your review. I did follow up on Twix's stay with us and our records show that he did NOT have diarrhea for a whole week. He did not have any problems while he was here. I just wanted to update you so that you would know he had a good stay with us, was happy and enjoyed the loving by our staff. Also, Twix was under our Pet Health Warranty program however our records do not show that you contacted us about any problems or that Twix had to be taken to the vet. If you had any boarding related issues, this is something that we want to be contacted about and if the problems are boarding related we submit them for consideration through the Pet Health Warranty program. As far as the expense, you did select the Royal Canine Suite for him to stay in. This is our largest suites, cost $47.00 per day and is where we board our giant breeds of dogs. It is 7'x7' on the inside and 7'x14' on the outside with extra-large doggie doors and extra-large Kuranda beds. If you are concerned about expenses, we do have Bow Wow Suites at $35.00 per day which are set up just like the Royal Canine Suites but a little smaller, 5'x7' on the inside and 5'x14' on the outside. Bow Wow is for our large dogs. Caryl Scrimpsher, Owner"

"Thank you for your continued business and for your input. We value our clients and their input into our business. We look forward to seeing you and your babies any time you have the opportunity to stop into Rob Cary. Thank you so much, Tammi, General Manager"

"I am sorry [Member Information Removed] was unhappy with us, however there are statements made that are not true. She did not board her dog with us in May 2016, there were only two boarding clients with Schnauzers and neither was this client dog. We continued to research and found that this client boarded her two dogs, [Member Information Removed] July 9 - August 3, 2013. [Member Information Removed] bill was $607.99 after her discounts. [Member Information Removed] was 15 years old in 2013 and suffered from an Enlarged Heart and High Blood pressure when her owner checked her in. [Member Information Removed] also had a cough because of the Enlarged Heart which was the same when she checked out as when she came in to board. [Member Information Removed] did not eat well at first and when we let the owner know she said [Member Information Removed] would eat better if hand fed, so our staff hand fed her during her stay to be sure she ate. Late in their stay the owner extended the stay by 3 days but had not brought enough Enalapril, one of [Member Information Removed] heart medication for the extra days and when our Gen Manager expressed her concern the owner told her it would be ok for her to miss those doses. The owner had inquired about bath prices but did not have her dogs bathed after a 3 1/2 week board stay. We do check boarders on their way out and use waterless shampoo to clean them up if they need it, there was no complaint from her at check out though later she said their was some poop on [Member Information Removed] feet and now the story has grown to her being covered in poop. Our staff would not have returned [Member Information Removed] "covered in poop". If pets eliminate on their bedding we do put it in a plastic bag to return to the owner and we give the pet fleece bedding that we have at Rob Cary. Due to the number of pets that sometimes stay with us and the size of some bedding we do not launder it as we use much of the day laundering bedding that we supply to pets. It is also not unusual for pets to potty on the bedding brought from home as that is the most familiar scent in the boarding area and dogs like to potty on a familiar scent. [Member Information Removed] was boarding in our Pet Parlour where the dogs are walked 4-5 times a day and the enclosures are thoroughly cleaned and disinfected daily plus they take turns playing out of their enclosures in the Pet Parlour room. We have noted in her record that this client called on September 13, 2013 and said [Member Information Removed] was doing much better but she wanted to speak to the owner, when the staff member who took the call asked if she could get her number and have her call returned to address her concerns she left a number but said she would call back. Since it has been more than three years ago I do not remember all the details but I do try to address any concerns brought to my attention. We did nothing at Rob Cary to cause [Member Information Removed] death. [Member Information Removed] was a 15 year old little dog with serious health issues that had nothing to do with her stay with us. Our staff works very hard to take great care of the pets entrusted to us. I would would be happy to talk to this client if she would like to call me at Rob Cary. Caryl Scrimpsher, owner, Rob Cary Pet Resort."