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Corporate Account
Corporate Account

Protection 1 San Antonio

Smart Home System Install or Service, Alarm or Security System Installation, Alarm or Security System Repair,

About us

Protection 1, a repeat Angie’s List Super Service Award recipient, is the nation’s largest full service security provider, protecting residential, business, national account and integrated system customers at millions of locations across the U.S. With its headquarters in Chicago, IL, Protection 1 operates 70+ local offices with more than 2,500 employees for immediate assistance to our 1.6 million customers. Celebrating 25+ years of service excellence, Protection 1 has a proud history of focusing on its customers. This is reflected in our A+ BBB Rating, 10+ Year BBB Accreditation, 95.6% Customer Satisfaction Rating and being rated the #1 in Security and Home Automation by SDM Magazine. Other ways we stand out include our professional installation, same day service, 24/7 live customer service by phone/chat/email(no more automated phone attendants or extended wait periods) and a network of multiple company-owned monitoring centers providing nationwide redundant security coverage and peace of mind. As an additional measure of security, each Protection 1 employee undergoes a 14-agency background check so you’ll always know you’re in good hands. As a privately held company we serve the broadest spectrum of residential and commercial clients, including household brand named national accounts in the retail, banking, manufacturing and high-security markets. We maintain a full-time licensing and compliance staff, which maintains thousands of state and local licenses to ensure nothing but the best customer experience. Call our security experts today and receive up to a 20% discount on your homeowners insurance with a professionally monitored security system from Protection 1, the better choice. Call now.

Business highlights

Emergency services offered
37 years of experience

Services we offer

CCTV & remote video, Professional installation, burglary alarms, business intrusion monitoring, carbon monoxide, card access control, dedicated cellular monitoring, digital cellular backup, extended warranty, fire detection & video surveillance, flood, heat detection & sump pump high water alarm., identity theft protection, low temperature, maintenance program, same day service, smart phone apps, smoke & fire, web & mobile-based controls, wireless home security monitoring

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.514 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
21%
3
0%
2
0%
1
7%
Showing 1-14 of 14 reviews
Robbin Y.
Feb 2015
5.0
Yes, I recommend this pro
$59
unknown

Marla V.
Jul 2014
4.0
$51
unknown

Mary T.
Jan 2014
5.0
Yes, I recommend this pro
$145
My experience went very well. The staff was very professional, thorough and friendly while visiting. The pricing was reasonable and I was pleased with the outcome of the service. I would highly recommend this company to others.

R B.
Sep 2013
5.0
Yes, I recommend this pro
$65
see above
Response from Protection 1 San Antonio
"Hello, Thank you for taking the time to share your experience with Protection 1. We value your feedback and are very pleased to hear that we were able to resolve your concerns. If you ever have questions or need assistance, please call (877) 776-1911 or visit us at [removed website]. We're here for you 24 hours a day, 365 days a year. Kind Regards, Stacie D. Protection 1"

Ruth M.
Mar 2013
5.0
Yes, I recommend this pro
$99
All the Protection One people could not have been more helpful and professional. It is a complicated story, but they really went above and beyond to help me out of a mess. I have had Protection One as my alarm company since about 1996, but in May of 2012 I fell victim to scammers from Pinnacle Alarms who swooped in and de-installed my Protection One equipment, falsely promising that if I switched to Pinnacle my rates would never go up. When I realized I had been scammed by Pinnacle, I called Protection One and they spent an unlimited amount of time helping me and coaching me on how to get my money beck from Pinnacle and how to undo the damage done by Pinnacle. I believe Protection One customer service went above and beyond to help me. On top of everything they did to help me, Protection One gave me a $400.00 longevity discount to upgrade my system to a cellular based unit. (They gave me a $499.00 package for $99.00!) It is hard to put into words just how good Protection One was/is to me. I am very happy Protection One is my alarm company and I will not make the mistake of switching to anyone else again. Their monthly fees may be higher than others, but they provide superior, wonderful and excellent service.
Response from Protection 1 San Antonio
"Hello, Thank you for taking the time to share your experience with Protection 1. We value your feedback and are very pleased to hear that you were happy with the service you received. If you ever have questions or need assistance, please call (877) 776-1911 or visit us at www.Protection1.com. We're here for you 24 hours a day, 365 days a year. Kind Regards, Brandon F. Protection 1"

Keith S.
Jul 2012
5.0
Yes, I recommend this pro
$800
John Bury was our salesman. Very professional and came out during the installation to make sure it was done as we wanted. They're a bit pricier than some, but very well worth it. Every time we have called we have been treated by true professionalism and wonderful courtesy. Love them!
Response from Protection 1 San Antonio
"Hello, Thank you for taking the time to share your experience with Protection 1. We value your feedback and are very pleased to hear that you were happy with the service you received. If you ever have questions or need assistance, please call (877) 776-1911 or visit us at www.Protection1.com. We're here for you 24 hours a day, 365 days a year. Kind Regards, Brandon F. Protection 1"

Santos M.
Feb 2012
5.0
Yes, I recommend this pro
$199
Their service technicians were very helpful and knowledgeable about the product; they fit me with the right system. I will use them again in the future.

William M.
Feb 2010
1.0
$5,000
(02/07/2010) Company installed a system in my house a dozen years ago and we paid about $80 a month since then for monitoring (main house and guest house). About a year ago, we discovered that the alarm had been disconnected when telephone work was done at our property and Protection One gave us no notification that there were any problems with the system. Then, after we replaced the system, it took two months for the company to halt the monthly monitoring deductions from our account. But, only one of the deductions was stopped--the other continued for several months after that until I noticed it on our bank statement. If a monitoring system can't detect when the system has been disconnected, what good is it? UPDATE (03/25/2010) In spite of repeated phone calls, I am still being sent monthly bills, even though I stopped services in July or August. The awful experience continues in spite of my efforts to stop it.

DAVID M.
Jul 2008
4.0
Yes, I recommend this pro
$100
They had the best price and offer compared to other companies, but their follow up is a little slow.

Homeowner
May 2006
5.0
Yes, I recommend this pro
$24
Protection One does a good job. We are very happy with these guys. Our home was broken into, and the people got away with a lot before the police showed up. The company paid our deductible on our insurance. That was just great.

Homeowner
May 2006
5.0
Yes, I recommend this pro
Protection One comes out when we need them and repairs are included in the service. We've used them for 30 years, and we've had no false alarms unless we set something incorrectly. We're quite pleased with their service.

Homeowner
May 2006
5.0
Yes, I recommend this pro
$25
Protection One is very good to work with. They are very nice and polite people. I do feel that they are the cheapest place around this area. I have been very happy with their service as I have not had any accidental set offs, and they are always very happy to answer any questions that you may have.

NEWSPAPER N.
May 2006
5.0
Yes, I recommend this pro
$40
Protection One does a very good job. The guys that installed our system were very polite and respectful in our home. They do regular tests to make sure everything is working properly. We are very happy with their service.

DIANA E.
Nov 2005
4.0
Yes, I recommend this pro
$323
Their representative arrived on time and was very thorough on his instructions. He walked us through the process of arming and disarming. He left once we were comfortable and felt we could use the system on our own.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Protection 1 San Antonio is currently rated 4.5 overall out of 5.

Protection 1 San Antonio accepts the following forms of payment: CreditCard

Yes, Protection 1 San Antonio offers free project estimates.

No, Protection 1 San Antonio does not offer eco-friendly accreditations.

No, Protection 1 San Antonio does not offer a senior discount.

Yes, Protection 1 San Antonio offers emergency services.

No, Protection 1 San Antonio does not offer warranties.