
Pella Windows and Doors
About us
When you choose Pella, you’re buying more than just a window or door. You’re getting the experience and service of local Pella professionals who are proudly committed to your satisfaction. See how Pella has remained passionate about creating a better view for you – for more than 85 years. Rest assured. Unlike some window and door companies, Pella will be here for you after the sale. We stand behind our quality products with some of the best warranties in the business and a national network of service specialists. SHOWROOM LOCATIONS; *AUSTIN,TX 9222 Burnet Road, Suite 106 *SAN ANTONIO, TX 6510 Blanco Road
Business highlights
Services we offer
Windows & Doors.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
73% | ||
8% | ||
3% | ||
5% | ||
13% |
"Thank you for sharing your feedback [Member Name Removed]. We know you will enjoy your door for many years to come. Please let us know if we can be of any further assistance to you!"
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Best, Pella Community Team"
My issue is with Pella's policy regarding alarms. We have a 30 year old home that had hidden alarms. The salesman told us that we could add outside contacts that worked just as well. We made it VERY clear that
we did not want this. We were left with the impression that Pella would abide by our wishes and so we purchased the windows.
When the installer arrived, Pella would not let the installer put in the hidden contacts. He was prepared to do so and said it was very easy, but would not do so without Pella's consent. Pella refused. Our alarm company said that they could not put in the hidden alarm after the window had been installed. So, we now have on average a $1,200 dollar window with a very tacky $5.00 outside alarm contact. The looks of the windows were totally ruined. I wish I had my old windows back. No one from Pella ever inspected the work that was done, even though they knew we were not happy. Pella, to their credit, did pay the $100.00 charge from my alarm company. If I had wanted ugly windows, I would have purchased less expensive windows.
"Thank you for letting us know about your recent experience. We are committed to continuous improvement and truly appreciate your feedback. We have received your review and have sent it to our customer service team. They will reach out to you to discuss your experience as soon as possible. Thank you again for your feedback. Kind regards, Pella Community Team"
"Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. We’d love to see your before and after photos. Thank you again for choosing Pella products. Best regards, Pella Community Team"
"Thank you for your great review! We appreciate and value your feedback. Thanks again for choosing Pella products! Kind regards, Pella Community Team"
"Thank you for your great review! We appreciate and value your feedback. Thanks again for choosing Pella products! Kind regards, Pella Community Team"
"Thank you for your great review! We appreciate you taking the time to discuss your experience. Kind regards, Pella Community Team"
"Thank you for your great review! We appreciate you taking the time to discuss your experience. Kind regards, Pella Community Team"
"Thank you for sharing your experience with us! We're happy to hear you had an exceptional experience with our team. Thank you again for choosing Pella products! Best, Pella Community Team"
"Thank you for sharing your positive experience with us! We're passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Kind regards, Pella Community Team"
"Thanks for your great review, we appreciate the time you took to write about your experience with us. We're passionate about our products and the service we deliver. We'd love to see your before and after photos. Thanks again for choosing Pella products! Regards, Pella Community Team"
The time between ordering and the arrival of the windows was six weeks.
The installation crew was headed by Ryan, and we could not have asked for a better experience. The weather was horribly cold over both days it took to install the windows, and all three crew members were careful to prevent tracking mud or debris into our house. They had to break the old windows in order to remove them, and the crew put down blankets and then vacuumed to get up all the small broken glass pieces. In addition, our original 1972 windows were mortared in, and Ryan's crew was able to remove the old aluminum frames and match the concrete mortar exactly, so our new windows look as if they have always been there. Ryan and his crew were friendly and professional, and they cleaned up all of the trash and debris from the installation. They also added wooden trim pieces around the window openings that made the new windows fit perfectly.
Both Matthew and Travis came by during the window installation to ensure that everything was going as planned, and we were happy to report that the installation crew was doing a terrific job. Our house is much more energy efficient after the install, and the low-E coating on the new windows really cuts the sun's glare. Also, the reduction in outside sound from the new windows is significant.
We had such a good experience with Pella that we purchased double front doors from them as well, and those doors will be installed a full three weeks earlier than we had anticipated.
We found everyone at Pella to be friendly, professional and easy to work with, and we give our highest recommendation to Matthew, Travis, Javier and to Ryan's installation team at Pella.
"Thank you for taking the time to write such a great review! We appreciate your detailed feedback. We're happy to hear about your exceptional experience with our team. We work hard to ensure you find the right window or door for your home and that the service experience is positive from start to finish. We'd love to see your before and after photos! Thanks again for choosing Pella products. Regards, Pella Community Team"
"Thanks for sharing your positive experience with Pella. We’d love for you to connect with us and share your before and after photos. Thank you, Wendy, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook [hyperlink removed] Pinterest [hyperlink removed] YouTube [hyperlink removed]"
DURING THIS WHOLE UNFORTUNATE EXPERIENCE WE HAVE BEEN TOLD NUMEROUS TIMES THAT THINGS WOULD BE DONE OR SOMEONE WOULD BE THERE TO WORK, AND MOST TIMES NO ONE CAME AND NOTHING WAS DONE. IT HAS BEEN EXTREAMLY FRUSTRATING.
Licensing
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