Parrish & Company Inc

They were always great. They were very friendly and professional and were always on time.

Badly.  Telephone reception poor as individual was new, uninformed and not at all knowlegeble.  Product was / is fine.  Installation was sloppy.  Company failed to arrive when promised on TWO occasions.  Will never do business with them again

The whole experience with Parrish & Company was positive.  After visiting the manufacturers website, I located their company contact information and called to see if they offered service on grills.  I was directed to the Services manager, Gurd, and left a voicemail.  Within 2 minutes I had a call back, and we scheduled the service for two days later.  I received a call from Raymond ahead of the appointment time to let me know he was on his way, and he arrived on time.  He put cloth boots on to walk through my house, and after explaning the problem, he immediately went to work.  He discovered that the issue was relatively simple, and explained how to make the grill work properly.  He then cleaned and adjusted the other igniter connection points and tested everything.  Raymond was very professional and polite, and I asked him some questions about Parrish's other product offerings in thinking about plans for future upgrades to our outdoor living. Based on the actual service required, Raymond called the office and asked if the cost should be lower than what I was quoted, and was told yes.  That is a sign of true integrity, because he simply could have charged me the original quote and I would have paid it.  His professionalism, and integrity with pricing that saved me about $50, will earn them much more in future business when we do our other work next year.  They will be the first place I shop.