Ortega Professional Tree Service

Unfortunately this company has a history according to previous reviews posted here and seems to have no problem preying on the elderly. My 79 year old mother has become their latest victim. They did a decent job on the trees but despite charging a neighbor $875 for similar work, the tree service guy agreed to $1000. While he worked she went inside and wrote out a check for $1500, not realizing her mistake she took it outside and he accepted it no questions asked. When she realized the mistake she called him but he said he already took it to the bank and that they had agreed on the $1500. So her bank put a stop on the check, and she called him to let him know when he brings her back the $1500 check, she will give him the $1000. What is so sad is it says he gives the elderly a discount. I don't think he knows the definition of the word or he is just a shameless person.

They overcharge me compared to other service that I compared.

They trimmed very large 60 year old trees that we're rotting and too close to the house. They also trimmed overgrown trees near our fence lines. Donaldo himself does the majority of the tree cutting, climbing the trees, and putting the trees in the agreed spot until our tree/shrub trash removal day. He also cleaned up after he was finished with the blower so that the area looked tidy.

unknown

1. 1 They didn't show the first day and were late the next day to give me an estimate.
2. 2. I asked for an estimate for the trimming the tree and removal of all limbs.
3. 3 They wrote an estimate on a sheet of paper in my notebook.
4. 4. I thought it was for the trimming and removal of tree limbs as I asked for.
5. 5. He talked me into letting them do it now since they were already here.
6. 6 I had an appointment and had to leave for 1 1/2 hours.
7. 7. When I arrived back home the tree was trimmed.

8. There was a large stack of limbs stacked on the sidewalk in front of my house.
9. He told me that is what the estimate was for and I said that was not what I asked him for.
10. After much discussion and even taking to the owner I ended up paying instead of $480.00 an amount of $850.00.
11. It about two hours to trim the tree and 2 people and 2 hours and 4 people to remove the limbs.
12. The work they did was good but they led me on and didn't seem to listen to me.
13. It made me feel like they were taking advantage of me as a widow and senior citizen.
14. I will never use them again and please be sure you go over everything twice when dealing with them

I found them by the card they left on my door handle. When I called them, they came out that same day. They showed me their City's arborist license as well as pictures on their I Pad of other trees they had trimmed. They gave me advice on what limbs should be cut and asked and listened to what I wanted. They showed me the results from different vantage points. I was prepared with the Palm tree to check they had followed my specific instructions because previous trimmers always terminated the job when they felt they had trimmed enough. This company had put their ladder away and rang the bell when they felt they'd finished. They didn't complain much when I reminded them I only wanted 8 palms branches. They completed the job to my satisfaction.

They gave me a reasonable estimate and even worked with me on it, then did the job right then! If I could rate them higher I would.