Mr Rooter Plumbing of San Antonio
About us
Plumbing is what we do, and we are experts at it. Our services in San Antonio are available when you need them, 24 hours a day, 7 days a week. We offer service for homes and businesses providing plumbing repairs and installations for sinks, drains and faucets, drain pipes, bathtubs and showers, toilets, water heaters, water softeners, gas meters and vents, and more. Some of the common services we provide include drain cleaning with HydroScrub, video inspections, and trenchless pipe repairs. When it comes to taking care of your plumbing and drainage related needs, you can always count on a Mr. Rooter plumber to handle the problems day or night.
Business highlights
Services we offer
Plumbers, Plumbing-Drain & Sewer Cleaning, Water Heater Repair
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 6% | ||
| 4% | ||
| 4% | ||
| 2% |
"We apologize we fell short of providing an excellent experience for you. We always strive for our customers to be 100% satisfied and that is obviously not the case. At Mr. Rooter we always provide an up front estimate and obtain a signature authorizing the charges and the work before any repairs or replacements are completed. The technician should have offered money saving options and repair options and we will continue to train our technicians on the importance of educating the customer on the investment they are making into their home. If there is any way we can remedy this situation please reach out to our office at 210-247-4900. Thank you and have a wonderful day!"
"We are so sorry for the inconvenience Mr. [Member Name Removed], and our owners and office manager will be reaching out to you first thing Monday to discus this with you further. Our technician Reno advised the RO [Member Information Removed] installed in your home is a Culligan [Member Information Removed] and we are not authorized to provide maintenance in the form of replacement parts for their systems. The estimates provided were to replace the unit with one that could be installed and worked on by Mr. Rooter Plumbing of San Antonio. Culligan is a local San Antonio company that we would be happy to provide information to you should you need further assistance with your current [Member Information Removed]. Please reach out to us at our office at 210-247-4900 if you need future plumbing work outside of your Culligan RO [Member Information Removed] or would like to proceed with the quote to replace your [Member Information Removed], we [Member Information Removed] for 100% satisfaction with every customer! Thank you for taking the time to leave us feedback, it is how we insure a continued improvement throughout our company."
Mr Rooter reps Ryan and Reno showed up to diagnose my leaky water heater and determined pretty quickly it needed to be replaced. It was an 11 year old WH that came with our house. They gave me a quote on what it would cost to complete the job, we discussed options, and agreed on the price of 1800.00. To me (and I have no other experience to judge by) the price seemed a bit high, but the guys detailed that the job would be done to code, the new water heater would work a lot better, be more energy efficient, I'd have a warranty and be part of their Advantage Plan. Ok no problem....plus I have a household full of people and we need to take showers, wash dishes, etc. They left and got the new water heater and parts, came back and installed it. They were extremely professional and polite, cleaned up every bit after the job, and even gave me some tips on the new one going forward. They were at my house @ 11:30am for the initial diagnoses/estimate and were completely done with the install by 2:30pm! Very happy about that! Based on this experience, I would hire them again in a heartbeat! Excellent work! Cost aside, this could not have gone any better for me and my family!
"We apologize you did not end up 100% satisfied on this visit and we would love to make it up to you. The water heater flush is an important part of keeping your water heater efficient and fight the negative effects of San Antonio's extremely hard water. During the flush our technicians are also looking for other potentially costly issues such as hard water or leaks that may be developing. The most important part of this service is that our customer be educated on their plumbing and we obviously missed the mark this time around. If you would allow us to make it up to you we would be honored to offer you a free water heater flush and plumbing check up as well as a complementary 1 year advantage plan membership that will provide you with an additional water heater flush at no cost in 2019. Please reach out to our office and reference this angies list review and we will get you taken care of at the first available opportunity. Thank you!"
The only parts of my Mr. Rooter experience which weren't ideal were:Nonetheless, it is hard to argue with the promptness of the service. My water service was off for a very short period of time and the area of my lawn damaged by the break is less than two square feet.
1) I wish that the plumber had told the workers to shut off the water before they dug the hole. Through no fault of their own, the severed the line at the spot where it was already basically broken and the hole ended up flooding. This created more work, more mess, and more wasted water than necessary.
2) $1250 seemed like quite a steep price for the amount of total labor done to dig the hole and patch the line break, even if the materials used were of a high quality.
"We have no current records of doing work for this customer since the new owners bought Mr. Rooter of San Antonio. Our records indicate that the work that was performed at the home was done by the previous owner of Mr. Rooter. Please contact our office at 210-247-4900 if we can help you with any future issues and we apologize for the confusion. Aaron Mulder Mr. Rooter Plumbing of San Antonio"
"We realize this review is old but wanted to take a moment to let any potential customers know we have continued to grow and train as a company. We always strive for 100% satisfaction and a C grade is considered failing in our book. If you have any questions about the growth and betterment of our business please take a look at the hundreds of recent reviews we have received!"
Mr.Rooter plumber Bryan came to our home to evaluate our water heater. On assessment, he found that I had excessive water pressure resulting in a leak in our heater. He explained what was needed, the procedure and the cost. He also fully explained the warranty. Upon a full disclosure, he and helper Danny installed a pressure reducing valve, a new 40 gallon gas water heater with the current code updates. Installation was very precise and clean. I was very impressed with the professionalism, courtesy and manner of the plumber and his helper. I also was impressed by the office staff and the courteous demeanor displayed on the phone. I cannot say enough about the caliber of the work or the professionalism of the crew.
I would not hesitate to call Mr. Rooter again for any plumbing needs. They even wore "booties" in my home to keep mud from the rains away. Also inspected all my toilets, sinks for any potential problems and found none. I also was given contact names and numbers to call if needed. Great work for a decent price!
"We sincerely apologize if you were not completely satisfied with your experience with our company. Please email us at [email protected] or call our office with the details of what happened so we can address this issue immediately. Again we apologize and hope we can help improve your experience. Aaron Mulder Mr. Rooter Plumbing of San Antonio 210-247-4900"
Licensing
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