"We apologize we fell short of providing an excellent experience for you. We always strive for our customers to be 100% satisfied and that is obviously not the case. At Mr. Rooter we always provide an up front estimate and obtain a signature authorizing the charges and the work before any repairs or replacements are completed. The technician should have offered money saving options and repair options and we will continue to train our technicians on the importance of educating the customer on the investment they are making into their home. If there is any way we can remedy this situation please reach out to our office at 210-247-4900. Thank you and have a wonderful day!"

"We apologize for this unsatisfactory experience. We always do our best to accommodate every appointment however we obviously fell short here. If you would like to speak to an owner about a possible remedy to this situation we would be honored to have the opportunity to earn your business back."

"We are so sorry for the inconvenience Mr. [Member Name Removed], and our owners and office manager will be reaching out to you first thing Monday to discus this with you further. Our technician Reno advised the RO [Member Information Removed] installed in your home is a Culligan [Member Information Removed] and we are not authorized to provide maintenance in the form of replacement parts for their systems. The estimates provided were to replace the unit with one that could be installed and worked on by Mr. Rooter Plumbing of San Antonio. Culligan is a local San Antonio company that we would be happy to provide information to you should you need further assistance with your current [Member Information Removed]. Please reach out to us at our office at 210-247-4900 if you need future plumbing work outside of your Culligan RO [Member Information Removed] or would like to proceed with the quote to replace your [Member Information Removed], we [Member Information Removed] for 100% satisfaction with every customer! Thank you for taking the time to leave us feedback, it is how we insure a continued improvement throughout our company."

"We apologize you did not end up 100% satisfied on this visit and we would love to make it up to you. The water heater flush is an important part of keeping your water heater efficient and fight the negative effects of San Antonio's extremely hard water. During the flush our technicians are also looking for other potentially costly issues such as hard water or leaks that may be developing. The most important part of this service is that our customer be educated on their plumbing and we obviously missed the mark this time around. If you would allow us to make it up to you we would be honored to offer you a free water heater flush and plumbing check up as well as a complementary 1 year advantage plan membership that will provide you with an additional water heater flush at no cost in 2019. Please reach out to our office and reference this angies list review and we will get you taken care of at the first available opportunity. Thank you!"

"We have no current records of doing work for this customer since the new owners bought Mr. Rooter of San Antonio. Our records indicate that the work that was performed at the home was done by the previous owner of Mr. Rooter. Please contact our office at 210-247-4900 if we can help you with any future issues and we apologize for the confusion. Aaron Mulder Mr. Rooter Plumbing of San Antonio"

"We realize this review is old but wanted to take a moment to let any potential customers know we have continued to grow and train as a company. We always strive for 100% satisfaction and a C grade is considered failing in our book. If you have any questions about the growth and betterment of our business please take a look at the hundreds of recent reviews we have received!"