Methodist Ambulatory Surgery Center

I was asked to arrive at 6 am. Someone took my insurance information and my money and then told me to sit in the waiting room. It was over an hour before anyone acknowledged me again.  The intake nurse was very nice.  I had to have a procedure which was in another building.  I had to go outside and no one suggested a coat or blanket on a cold December day.  After my procedure there, there was a delay before a staff member came to pick me up. My surgeon had to wait.
The nurse acted like it was my fault when I returned late.  The anesthesiologist was lacking in empathy.
The surgery was performed well.
My experience in the recovery room was awful.  When I started retching, someone handed me a bag to vomit into through a closed curtain.  I asked for a bedpan since I was too dizzy to stand and was left on it and not given toilet paper.  When I asked for help snapping my gown because I felt exposed, I was asked who unsnapped it.  I felt they just wanted to get rid of me, not care for me.
I received completely inadequate discharge instructions.
The billing process was equally bad.  The collected about $400 more than they should have.  When I called about this, I was told I would get a refund, but it would take 2-3 months.
I did eventually talk to an administrator who called me more than 2 weeks after I wrote a letter.  She did not seem surprised by my report of the quality of care and basically said a lot of the employees were not very good.
I would not recommend that anyone have a procedure there. They do not care.

They are great.

When he got to Methodist Boerne Emergency Center he explained that everyone in his office had the flu and some had strep throat. He decided to go to the hospital as soon as he started feeling bad (Saturday, 05 Jan) so he could be on top of the flu and get tamiflu. He was running a low grade fever and felt AWEFUL. The physician on staff did not take one test....nothing. Prescribed him Musinex D (which you can get over the counter) and sent him on his way. NOTHING!!! Charged us our 100.00 co-pay and just sent us on our way. He was not even in the hospital for 45 minutes. By Sunday he felt horrible... We went to Boerne Emergency Clinic and of course he had the flu. They got him on Tamiflu. I am completely disgusted in our little hospital here. To add insult to injury we just received an additional bill for 169.20 that was not covered by our insurance. The total bill was 1040.00 for 45 minutes of NOTHING. I will never go back to that hospital again. The doctors at Boerne Emergency Clinic were friendly and knowledgeable.

Our experience there is good.