Macario Brother's Lawn Care

Stay away!!! I've spent over a thousand dollars on this lawn company for 6-8 weeks of mowing and extensive lawn care/ maintenance, and my lawn looks worse now than when they started. Because of them, my lawn has fungus- they admitted to miscalculating the treatment which caused the fungus. They don't guarantee their services. And now they are dodging my calls and emails and trying to point blame elsewhere. No accountability or responsibility. Stay away!!!!! Their work is sloppy and they leave grass trimmings on the lawn (they cut my lawn when it was raining and left the trimmings heavily layered on top of what was previously healthy lush grass); patches of grass are cut down to their roots; and edges are carved out completely. I also utilized this company at the onset for additional lawn care and maintenance, but know that you will be dealing with a different company (outsourced), but you are paying Macario directly. The scheduling and coordinating of the mowing, care and maintenance is an utter mess. There is no communication on scheduling, process and next steps. They are good at taking your money though!! So after spending so much money with these guys, I have grass that's infected with fungus (they admitted to not using the right mix of chemicals for the treatment). And I wouldn't doubt their equipment is dirty and old which only makes the problem worse.

Mowing very good. Cannot afford them again.

They charged me on numerous occasions for work that was not done (based on inspections before and after as well as lack of evidence from my front lawn camera).

Douglas Macario stated the mulch they use lasts in color about 6 months on average. A few things went wrong when they finished for the day & we didn't notice until coming home later that same day. -They aggressively cut back the 5 bushes immediately in front of the house down to the root killing all 5 plants. -They did not clean out the gutters as agreed to & were still completely clogged that ensuing rain in the days that followed caused the gutters to overflow from the eaves instead of going through the gutters. -They also cut back & trimmed my neighbors plants on an adjoining section of our front yards which we did not agree to nor did they get my neighbors permission. The 3-4 bushes on our neighbors property are very clearly on their side of the property line & not on ours. In coming home that day to find these issues, I immediately called Douglas to complain. He stated the site manager made a decision to aggressively cut back the bushes & assured me they would grow back. He also told me they would send the guys back out early next morning to clean the gutters. I hadn't spoken to my neighbors at the time but told him that if they had issues with the cutting/mulching, I would not be responsible. The crew came out 3 days later but still didn't blow out the gutters as they had agreed & had been paid to. I texted Douglas again to state the work still hadn't been done. Douglas' stance completely changed & he replied, "My guy that got up said they're as clean as a whistle. They checked all the gutters." I sent him a photo of the clogged hole at the end of the gutter. Someone stopped by later that day & finally cleaned them out. On a routine grass cutting June 3, they cut the grass but didn't blow the patio surface as they stated they would. We were told all hard surfaces would be blown of grass & debris after cutting. I brought it up to Douglas & he took the same approach as before & stated it should've been blown. We gave him the benefit of the doubt and decided it wasn't worth the effort to pursue it further, particularly with other more pressing personal issues. On another routine grass cutting July 1, the front yard bed started growing grass where a simple swipe of a weed eater would have taken care of them. The rest of the grass was cut but this section was left growing for some reason. We also noticed the mulch at this point was already started to lose its color after 2 months. I texted him regarding the July 1 service issues & gave him two full weeks to reply. We were completely ignored. By that time, we felt we had given them plenty of chances to make good on what they were paid for and to rectify the issues. I emailed them July 13 to cancel their biweekly services & requested a refund for the 5 plants that had not survived their cutting. Their advertisement states, "My 'No-Hassle, No Excuses, NO-NONSENSE, You'll Love it OR We'll Pay For it!' GUARANTEE. If for any reason you feel you're not 100% happy with our work, I WON'T BE HAPPY EITHER! I will immediately send my team to fix the problem, no questions asked. If it's still not good enough, we will pay a competitor of your choosing to fix it for you." Capitalized letters are in the Macario Brothers advertisement and not ours. Through a series of emails and texts between Douglas Macario and Ashlee Ray, they offered to replace the bushes themselves but we declined. After the poor quality of workmanship we received, we no longer trusted they could perform the job and did not want to run the risk of our drip irrigation hose being damaged in the process. They then requested we send a quote to replace & plant the bushes and we obliged. Macario Bros. then decided they wanted the quote from the new company to be on company letterhead and to show proof they were insured as a business. The new company we're working with is a self employed semi-retired individual who does not generate documents on a company letterhead. We believe this superfluous request is another way to weasel out of paying for their negligence. We also believe they should have no say in who we choose to repair their damage & that they should adhere to their guarantee. This is especially after we paid for it. A month after the July 1 email to cancel their services & request a refund, they have given us excuses to avoid reimbursing us for their damage. We have given them every opportunity to avoid this & have filed a formal complaint with the Better Business Bureau. They've chosen to ignore the complaint so far & have not responded after 3 weeks. Our next step is to take them to small claims court. The dollar amount is negligible but it is the principle of the matter. Their unwillingness to right a wrong is what we have a problem with.

everything was perfect.

Great. Douglas gave me a fair quote and his crew cleaned up the area even better than he promised. I will definitely use them again and I highly recommend them.

Incredibly responsive. Very professional. Good work. We have used Macario Brothers previously for tree services, and they continue to be polite, highly communicative, and demonstrate terrific effort. They effortlessly provided a routine lawn care quote and readily scheduled our routine lawn care. Quickly they sent an analyst to evaluate our lawn's needs, as well as a landscaper to develop a plan for our landscape. I recommend Macario Brothers for your lawn and landscape requirements.

We had an urgent, small tree removal project, and I really appreciated their professionalism and shared sense of urgency. They were able to quickly get us on schedule and perform the work. Additionally, they did a great job and with site clean-up, as well. Highly recommend.

Macario Brothers Lawn Care has serviced my home and rental property several times. They always do great work at a reasonable price. I highly recommend them.

They have always done a great job. They show up when they say they will or they let you know that they will need to reschedule due to weather, etc. The work always meets or exceeds expectations. I have had them taking care of my yard for two years.

Great service and great job

Great to work with. Quick to respond. Always on time. Crew is very polite and nice to,work with.

They mow my lawn, edge and weed eat biweekly. I’ve had them for the last two years and am happy with their services.

They always do an excellent job. They are very friendly and professional. I am glad I switched my service to them.

Macaroons Brothers lawn care is responsive and they provide top notch service.

I've been a customer with Macario Brother's Lawn Care for over 12 years. I get my lawn mowed on a regular basis. Over the years Marcario Brother's have trimmed my trees , grass aeration, replaced mulch and leaf removal. I am very pleased with all of the projects they have done for me !! They are reliable, courteous and the rates are fair. They take pride in their work and it shows!!

The owner and crew are extremely professional. They did a great job of trimming trees and shrubs initially and are now on a 2 week schedule. They show up regularly for general yard maintenance and have been a pleasure to work with. I highly recommend them.

Artistic job. My beautiful yard is now even better. Neighbor saw the work and hired them as well.

Douglas Macario was very friendly, punctual, very thorough, actively listed to all my concerns. Douglas and his crew are fantastic! Very trustworthy. I will definitely be referring Macario Brother's Lawn Care to family and friends to take care of all lawn care and landscaping (trees) needs.

Great work, very prompt and professional.

Fantastic experiance! Macario's returned my calls promptly and showed up on time. They did a great job on clean up and were respectful of my property.

The owner is very friendly customer service is outstanding he gave me a great deal to do all the lawn work on a biweekly basis . The lawn crew that is sent out are also courteous and do a great job. The lawn looks better than ever and the upkeep on my bushes and trees are amazing. They also have gave me a great deal to put up lighting for the holidays I can’t wait for that.

Douglas and his team did an excellent job with the tree Trimming. We have a lot of trees and they look great now. The crew was very professional and did a great job cleaning up my yard afterwards. I would highly recommend Macario Brother’s for tree Trimming.

The lot was pretty over grown. They showed up on time, did a great job. Very professional

The response to my request very prompt. I received a written quote which detailed all the work to be performed as a per our walk thru of the property. The price was very reasonable. The crew came on time,completed all the work exactly as I had requested and it was timely. We walked the property after the work was completed and I saw everything which was all done correctly. I will do this again next year. Thankyou