Lubenow Landscaping & Home Services

Service Provider Response

many thanks Mrs. [Member Name Removed]. We strive to give value to our clients, as we know they are paying their hard earned money for our service. Thanknyou, again.

Service Provider Response

Mr. [Member Name Removed], thank you for this review. We appreciate you as a new client this year, and look forward to serving you in the future.

Service Provider Response

Thank you so much, Mrs. [Member Name Removed]. it has been a pleasure working fir you and your sister.

Service Provider Response

Thank you very much. We are very happy you are pleased with our work.

Service Provider Response

Mr. [Member Name Removed] has been a great client for 2 years. More than a client actually, as my wife and I had Mr. [Member Name Removed] over to our home to help with a dog training issue, since he is experienced in this. January 2021, I explained to him that I wanted change my business a bit. I explained to him that in addition to lawn services, I would offer fertilization, pre-emergent weed killer, chemical weed killer, and bush trimming. I explained which services I offered, and asked what services he wanted. At first he actually told me all of them, though he later adjusted it. I went in to explain how the services would be totaled up, and divided into 12 monthly payments. He had no problem with it, and signed the agreement that I had drawn up for him. There were 16 set mow services in the agreement that run from March through October. Any mow service outside those dates was not included, and thus, would charged at the time of service. On Monday, November 8, 2021, I wrote him to ask if he wanted mow service, as it had been two weeks since his last service. I explained to him that he would be charged for this should he want the service. At that, he asked why it wasn't covered in what he had paid. Through numerous text messages, I unsuccessfully tried to explain that it was spread out over the 12 month agreement. Though he claimed to have not know this, it is in the agreement that he signed. Additionally, I have the text message (from January 13, 2021 at 10:58am) showing that I explained this to him and asking if a $5 increase in service was ok with him. He replied with "45 a service sounds fair. I don't need any free services. I like your service, and I like you. You work hard and provide what you say you will. I'll stick with you." I had offered him free services for helping us with our dog. Through the text messages, Mr. [Member Name Removed] got increasingly aggressive. He threatened to press charges for causing a tree to fall down onto his fence, and burying his sprinkler system with dirt from an aeration and top dressing service I performed for him December 2020. Regarding burying the sprinkler system: his back and front yard are a total of 3,275 square feet. I have receipts that show I used 6 yards of top dressing for that job, meaning that I put it down at a depth of 0.5-0.75 inches. there is no way that I did any damage to Mr. [Member Name Removed]'s sprinkler system. Regarding the fallen tree, that happened back on May 17th. On the 18th, he text me a picture showing me the tree saying "Combination of all this rain and the crazy wind last night." He also wanted a quote for removing the tree and rebuilding the fence. November 8, this past Monday when all this started, Mr. [Member Name Removed] claimed to have had an arborist come out and look at the tree. He told me "...The arborist came out afterward and has provided me a statement that the soil was eroded from the roots due to the top soil you put down." The same 0.5-0.75 inches of top dressing. I am insured and bonded. I have been so since I started my business in 2019. I requested a copy of his arborist's findings,, but have not received anything. I do not think that putting down the dirt caused the tree to fall over 6 months later, so, no, I haven't given him my insurance information. Until Nov 8, 2021, Mr. [Member Name Removed] and I have had a great relationship over the past 2 years. I don't know what happened, as he always told me that my work looks great. Additionally, not once, until Monday, had he came to me to say that he had been in any way unsatisfied. He still has a balance of $480 for work previously done, and has said that he will not pay it. Regarding my "not showing up", I have had to have $10,000 in repairs to my truck this year. When I have to postpone service a day or two, I have text him letting him know this. he has never had a problem with this. When I have to, I even use my wife's van or rent a Uhaul to carry my equipment around, so I can continue working. I do my best at every job, so that I can have a great reputation. I'm very sorry that this happened with he and myself, but I did nothing wrong. I stand by my work. Simply put, what Mr. [Member Name Removed] is stating is wholly untrue.

Service Provider Response

Thank you very much for the kind review.

Service Provider Response

That is very kind of you Mr. [Member Name Removed], thank you for your review. I strive to do my best for every client I work with. your business is very much appreciated.