
Integrated Outdoor Designs, LLC
About us
We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job. We also Offer Financing 12/Mo No interest with approved credit
Business highlights
Services we offer
Composite Decking , Decking, Outdoor Kitchens , Patio Covers/ Arbors, Stamped Concrete
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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97% | ||
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3% |
Filter reviews by service
"This job consisted of several projects, all of which the client expressed complete satisfaction with, except for the pavers. The pavers are an extremely small portion of an overall very successful and beautiful project. During the entirety of the project, every attempt to resolve paver concerns was addressed timely, in good faith and to the best of our knowledge. The Better Business Bureau after reviewing all of the facts of the case - concluded that while the consumer is not satisfied, the BBB has reviewed the dispute and all correspondence and determined [Integrated Outdoor Designs] has addressed the issues within the complaint; therefore, we have closed this case in our files. To summarize: The original materials and paver installation were completed consistent with the written contractual terms; After the original paver installation was completed, the client expressed dissatisfaction with the contractual 2% slope (pitch) and requested a change in pitch and paver re-installation; herein referred to as his decision to re-install or second paver installation. We advised the client against changing the pitch and re-installing the pavers. Risks of resetting the pavers discussed with and accepted by the client included but were not limited to: possible water pooling, gaps, polymeric sand remnants and damage to the pavers themselves. The client accepted the risks and directed us to make the pitch change and re-install the pavers. We did so. As the client accepted the risks and directed us to make the second paver installation, we are not responsible for such risks materializing. Nevertheless, we have taken action to help the client address his concerns resulting from his decision. Actions taken included but are not limited to: multiple return trips to address gaps, clean remnants, and replace one cracked paver caused by the client requested pitch change/paver re-do. On May 23, 2025 the independent finance company for the client spoke with [Jose H.] and confirmed the work had been completed and that [Jose H.] understood the terms and conditions. Jose H - independently and without Company presence or influence - completed this assertion with the third-party finance company that the project was complete to his satisfaction. Additional corrections: Jose H. requested the paver project be financed with his original project; There is not a retaining wall, rather the client uses that term incorrectly; A concrete footing was not part of the original paver contract; The client was offered a full refund but refused. This is an isolated incident specific to this client. The issue(s) the client asserts to be experiencing are a direct result of a change he directed to re-install the pavers (second paver installation) - which we advised him against. We went above and beyond by completing every good faith effort to help the client address concerns and potential issues caused by his decision to change the pitch/redo the pavers at his own risk. Throughout the paver project, after closure and to date, the client has consistently chosen to directly contact and engage with entities outside of Integrated Outdoor Designs. It is our sincere hope the client finds what they are looking for, outside of Integrated Outdoor Designs, and we wish the client the best."
"Lisa, thank you so much for your kind words! We are so happy you love your TimerTech deck and had a wonderful experience with the Integrated team from start to finish."
"Thank you so much for your 5 star review Adrian! We are thrilled you loved the Integrated Outdoor Designs team's work and we look forward to working with you again in the future!"
"Bill, we at Integrated Outdoor Designs are thrilled that you are thrilled with your porch! Here's to many more days filled with joy in your expanded outdoor living area. Communication is valuable and that we strive to continuously improve. Thank you for the 5 star review!"
"Thank you so much for your review Everett! We are elated with the 5 stars. The Integrated Outdoor Designs team loves to listen and work with our clients, create beautiful budget-friendly designs and execute excellent work from contract to final hand-off. We are thrilled that updates during the project also went well. Projects big and small are equally important to us and we appreciate your recommendation and the opportunity to work again with you or your family and friends in the future!"
"We at Integrated Outdoor Designs are grateful for the opportunity to help enhance your property Kat! Thank you for the five-star review!! We take great pride in and are thankful you noted professionalism, efficiency and excellence in your experience."
"We love that you love your new addition Kari! Integrated Outdoor Designs is always excited with the challenge to create something that looks like it has always been there if possible. We are thrilled you received awesome customer service and consideration as well. Thank you for the 5 star review!"
"Scott, thank you for your five-star review. Integrated Outdoor Designs prides itself on professionalism and attention to detail with on-time and on-budget projects that deliver exceptional results. We couldn't be happier that our work also enhanced your home value! We look forward to working with you again in your next home."
"Thank you ED S.! It was a pleasure to work with you as well. Thank you for your 5-star review related to Integrated Outdoor Designs attention to detail, professionalism, quality and timeliness. We are thrilled you received exceptional service and communication. We are incredibly pleased with your recommendation!"
"David M., we at Integrated Outdoor Designs are so happy to hear you had a great experience! Thank you for your five star review on the concrete work."
Licensing
State Contractor License Requirements
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