HOME DEPOT
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 15% | ||
| 0% | ||
| 10% | ||
| 5% |
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The installation took the technician over 10 hours to complete and he insisted that lots of stuff needed to be done to bring the water heater installation up to code. The installation cost of $1490+ was in addition to the price of the water heater at Home Depot. The technician insisted that the water heater had no warranty except through Home Depot - wrote it on the receipt. He told me that he had just moved to this state and had not taken his license exam yet.
Less than 30 days later the water heater failed because he used old or previously used wire nuts and one broke allowing the water heater to short out. I called the company and insisted they send a licensed technician out. The same technician returned and was able to salvage enough wiring from the water heater itself to reconnect it. He reiterated that if it could not be fixed then we would need to fight the provider (Home Depot and manufacturer) for a replacement and the installation charge would be extra.
This morning my wife noticed a stain on the ceiling of the master bedroom closet. On investigation it was wet and there was extensive mold on the wall and adjoining stored personal stuff. Moisture was found by the water heater and an obvious leak was seen on the pipe installed with the new heater.
The installation company was contacted and said they would have a technician on site between 9 and 11. At 11 I started calling and was told the technician was on another job and would proceed to mine as soon as he was finished. I called corporate offices because this was not what I was promised. By this time I was incensed and everyone involved knows it.
A technician showed up and assessed the situation and immediately began taking corrective measures. I was told the original guy did an installation that was contrary to (state?) codes. The leak was found and new parts were ordered. The reinstallation took less than 3 hours and looks better than the original job. The company is accepting responsibility and liability for the mold damage and has someone on the way to deal with drying my home out but there is a lot of damage to my home and contents.
This strongly suggests to me that using a Home Depot contractor may have the replacement/repair insurance but that does not assure the job will be done in a manner to protect your purchase and property and may involve damage done or caused by unlicensed workers employed by the approved contractor.
I am not happy with the experience. The thing does not work and, of course, I started having problems with it as right after it went out of warranty. I had them out twice on the free install and neither time did they get it installed right. It runs, but I think the heating element is out. It was a low, moderately cost dishwasher and previous models have lasted a long time. I think it was the install job. I am not happy with Home Depot's installation service. The hookup was extremely poor. They put it in properly and it is functioning. The drains were not connected. They got another guy out fairly quickly, but it did not fix the issue. When they originally did it, it did not work so I had to get another guy out to finish the job. The first serviceman did not stay around to see that the service was finished.
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