HILL HORTICULTURE, INC.

I contacted Hill Horticulture in early February with the intent of contracting them to do some re-landscaping work on my backyard. The work was to include addressing a drainage issue on the property to allow water trapped at the rear of the house to flow off the property instead of just pooling. I scheduled a walkthrough on February 14th with Mike Muhl with Hill Horticulture Inc. to conduct a walkthrough of the property to assess the work needed and create a scope of work for him. During this meeting, it was suggested by Mike that we shoot the grades in the backyard, instead of just eyeballing it, so that he could create a better plan to address the drainage issues. Shooting the grades would be a separate project from the work to be performed to solve the drainage issues which was why it was billed separately. It was my understanding this would contain two measurements; one would be the overall slope of the yard and the second would be the slope away from the house to make sure water was moving away from the home. Allegedly Mike Muhl and one other employee of Hill Horticulture Inc. came out sometime between March 27 and April 3rd and shot the grades. I was not present nor was anyone present other than Hill Horticulture employees. I have no way to confirm they actually shot the grades or what tools, if any, were used. We met on April 5th to go over the proposed changes to the backyard and at this time he did not have an elevation diagram or map or any elevation information for me. I was informed at the meeting that he will have them for me shortly and would email them to me. I was billed for the shooting of the grades of the backyard on April 9th, which I paid for with CC the following day. I still had not received a site plan or map or diagram that indicated the slope of the yard. On May 31 I emailed Mr. Muhl to request a copy of the grading map he was supposed to have done. He responded that he would send it but I still have not received a copy of it by June 5th. At this point, I became skeptical that he had even shot the grades. He kept giving me excuses as to why he has not sent anything out. So I gave Mike Muhl a deadline of Thursday, June 7th to get the elevations map to me. I sent an email to all the contact emails I had for Hill Horticulture informed them that if I did not receive the site elevation I paid for over two months prior I would cancel all the upcoming work I had scheduled with them. Within a matter of hours, Mike had sent me a very crudely drawn diagram of my property with some numbers on it. The drawing I was sent that supposedly showed the slope of the yard was nothing like the drawing I received for the proposed re-landscaping. Additionally, the report I was provided was nothing like what we discussed it would be. There was no explanation of his finding and what they mean in regards to the drainage issues as well as some kind of explanation as to what the numeric values meant or even what incriment of measure they were. I believe he quickly printed this out on a computer with fabricated numbered he created based on the memory of walking the property. After going back and forth with him for three days on June 8th I requested a full refund for the cost of the survey that I assert was never performed. The owner of the company responded that he would not be issuing a refund he stated “In addition to providing you the full scope of work, we also provided you with a simple rendering at no cost, which was in no way part of what we were contracted to do.” which is in direct contradiction to what Mr. Muhl and I discussed. The owner is saying that I paid him over $700 for his staff to measure the grades on my property for themselves and not provide me with any of the information or elevation drawings. What I was provided was absolutely not what I paid for and I strongly believe that Hill Horticulture, Mike Muhl, and the owner, Mr. Moreno acted in bad faith and deliberately misrepresented the services they claimed they provided.

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Very well

They did the whole job. They came out, we decided what we wanted, they showed up and did the whole thing. Everything I asked for, they did.  For about 2 days they were in and out. It was a beautiful job.

They did the whole job. They came out, we decided what we wanted, they showed up and did the whole thing. Everything I asked for, they did.  For about 2 days they were in and out. It was a beautiful job.

First met with Karen at our home and she explained the product and process for installation.  She walked the property with my wife and I and allowed us to ask questions and she also gave us suggestions.  She then went about taking measurements of our lawn. She returned the next day and left us a formal proposal.  There was never any pressure.  Once we decided to go with the installation, she told us it would be approximately one month before work would begin. While we were waiting for installation, I did call her and ask if the crew that performs the work are Hill employees or is the work subcontracted.  She assured us the crew wouldl be Hill employees that have been trained and certified by EasyTurf.

The installation crew arrived at 8:30 am on the first day of installation.  Karen was on hand to kick off the process and introduced the job foreman and crew. The installation crew was very cordial and worked very efficiently throughout the two day process.  Shortly after the job was completed Karen stopped by for a final inspection.

We were very impressed with Hill Horticulture and would use them in the future for landscaping jobs.

We had to file a complaint with BOB and we have photos backing up our claim. They wanted to just pay $500 for chemicals I will have to purchase and have someone else apply that kills all grass, weeds, everything for a year or more. I will have to purchase this every year since they failed to remove all grass. No one spoke English and I was told I must have misunderstood the employee at my home when I asked him why the barrier was still being laid down on live grass, he said he was told to hurry up and finish job by Friday. Job was finished on Tuesday by their standards not mine.

Two weeks later rocks shifted from rains: patches open and two areas in back yard. Called today awaiting response on problems I feel were caused from not digging up two inches of the yard as we stated since we have lived in this house for almost a decade and tried so many things on this yard.

Marjk met with me in February inspected the yard and sprinkler system. Told me what was needed, I had a quote by email the very next day. I was having other work done on the home so I needed to wait until end of March. Their crew came on day as promised and it only took them two days to complete the job.

John was the most professional person who bid on my project.  He
provided me with a typed and detailed bid for the job.  Hill
Horticulture also was the most affordable of the bids I received.  The
gentlemen who completed the project were all courteous and
hard-working.  The project was completed in a reasonable period of time,
and the result looks good.   Anytime I had questions, someone with the
company got back to me the same day with a response.  I really enjoyed
my experience with Hill Horticulture and would hire them again in the
future.