This is a husband and wife team. (Jeff
and Elizabeth Hansen.) They showed up late to work several days. Two days they
showed up around noon and worked late into the night. I had to explain to them
that I get up at 5:30 am and work all day and it never occurred to me that they
would want to work late into the night and show up so late each day to work. I
asked if they working on another job and they told me no. They then started
showing up at 9am. They tiled and grouted the kitchen on Tuesday and left dry grout
dust in the house until I requested that they clean it up on Saturday. This was
the wife's third time grouting and there was clearly a difference in the tile
she grouted and what the husband grouted. At first, the tile from the kitchen
to the existing tile was so crooked and offset that I had to insist that he
redo it even though both he and his wife acknowledged that it looked terrible.
He did fix it; however, it took several hours and they wasted tile doing it.
The pieces of laminate he put over the tile/laminate junction are coming loose
in several places. I called him on a Tuesday and he said he would be out Friday
morning to fix it. He never showed up and would not return my phone calls. He
also used a much larger, plastic material to replace the wood 1/4 round that I
had around my baseboards. I'm assuming he did this because the materials were
cheaper and he had big gaps to cover. He also told me that he would tile an
existing ledge that I have going into a shower. The tile was cut so crooked (by
the wife) that it had a lip over it and I felt like it was a safety issue. He
also used adhesive to glue the tile down onto the 2 by 4?s and some of the
tiles popped up so I told him not to bother grouting it. I like giving
independent contractors work. However, after this experience I've decided it's
best to use a chain store or business for this type of work. I have no way of
making Jeff Hansen honor his claim of warranty on work and this really is a
business owner who is lying about warrantying his work. The wife is in training
and spends much of her time "handing" him things. She would say
things like "Darlin how does this look?", "What can I get you
Darlin??, I guess this represents the family part of their business and unfortunately
it puts them way behind schedule.