Grome's Sewing Machine Co

Sewing Machine Repair, Appliance Sales and Installation

About us

* We Repair All Makes * Over 10,000 Machine Parts * Owned and Operated By: Cindi Grome & Family * Your Embroidery & Serger Headquarters

Business highlights

74 years of trusted experience

Services we offer

Small Appliance Repair,Sewing Machines-Service & Repair,Sewing Instruction,Small Appliances,Sewing Machine Parts & Supplies,Household Sewing Machines,Craft Instruction,Small Appliance Repair

Reviews

4.934 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
0%
3
3%
2
3%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-25 of 34 reviews

Carole A.
05/2020
5.0
sewing machine repair
  + -1 more
The repair person looked at my machine and figured out what was wrong immediately and fixed it. It cost me only $15, I would definitely use again.
Description of Work: My bobbin holder was acting up.
Rating CategoryRating out of 5
Yes, I recommend this pro

Gail R.
01/2019
5.0
sewing machine repair
  + -1 more
Excellent! The staff is knowledgeable, the estimate was spot on, and a 20 year old sewing machine works like new.
Description of Work: Kenmore Sewing Machine maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jean L.
07/2018
5.0
sewing machine repair
  + -1 more
The machine works great. The work was done on time and the price was reasonable.
Description of Work: Sewing machine tune on 30 years old machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marsha S.
05/2018
5.0
sewing machine repair
  + -1 more
I originally purchased my sewing machine from Gromes 36 years ago! It had been in need of repair for years & I finally took it back there for service. They worked so hard finding parts that worked with my machine because no new parts were available. My machine is working just great for a relic but if I ever need a new machine, I won't hesitate buying one from this great family owned business!
Description of Work: Repair of old sewing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara G.
02/2018
5.0
sewing machine repair
  + -1 more
So glad I found Gromes! They are super nice, will joke with you and are experts in sewing machines. There was a question if they would be able to find the light switch part after so many years, but they were able to and Robert installed it and got it back to new. I am so happy. Everything is working again and I'm back in business. Service included tune up, disassembled and air cleaned, oiled, tension adjustment, and replacement of broken light switch. When I picked it up they were doing a serger class so they do classes too.
Description of Work: I bought a new sewing machine when my old one started having issues. The light switch was broken, and it needed oiling. Also, issues with bobbin. My old machine was a Pfaff bought back in 73 and was used to sew my clothes, my kids clothes, curtains, etc. I could not get accustomed to the new machine and really wanted my old one back which brought me to Gromes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$111.39

Victor F.
07/2017
5.0
sewing machine repair
  + -1 more
Promised that my machine would be ready in two weeks. It was ready in just a few days.
Description of Work: Service and repair my sewing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Linda A.
05/2017
5.0
sewing machine repair, Uncategorized
  + 0 more
They helped me do the threading and the machine worked well -- it sewed a cloth -- for them, but for me, the cloth will not advance, resulting in knots. This is a Singer So Simple Machine. It is a toy not a real sewing machine.
Description of Work: Needed help threading the bobbin and making a cheap machine i bought at Target work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

vicki P.
04/2017
5.0
sewing machine repair
  + -1 more
When I told her the problem, she immediately started trying to fix my machine right on the spot without having to leave it for at least 2 weeks. She tried tweezers, etc but couldn't get all the thread. (I had also tried this at home.) We had trouble removing a screw but she got one of the repairers in the back to loosen it and then cleaned out the excess thread and blew out any other dust etc. It only cost $15 and I got to take my machine home. I was thrilled.
Description of Work: I took my Singer sewing machine in because a lot of thread got caught under the foot plate and wouldn't sew.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15

Debby H.
11/2016
5.0
sewing machine repair, appliance sales
  + 0 more
Turned out the repairs would have been more expensive than replacing the machine with a refurbished newer one.
Description of Work: Repairs on an older Singer sewing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$165

Deb B.
10/2016
5.0
sewing machine repair
  + -1 more
Very helpful and professional and friendly and really knew my machine.
Description of Work: Problem with presser foot. He looked at it and did an adjustment and it was fixed. No charge.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David A.
04/2016
5.0
sewing machine repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Kathleen K.
03/2016
5.0
sewing machine repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Joyce L.
07/2015
5.0
sewing machine repair
  + -1 more
I was very pleased with their business. They've been in business a long time. They told me the price up front and that's exactly what it was when I went to pick it up.
Description of Work: They fixed my sewing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

lauren C.
05/2015
5.0
sewing machine repair
  + -1 more
I have an old Sears sewing machine from 1968. When I needed a repair, they were able to find a part that I needed that Sears themselves did not even have! When I need something unusual repaired, I will travel 30 minutes to go to this company because the repairmen are just that good. I usually go to them about once a year to have something fixed because of their outstanding work.
Description of Work: repaired 1968 Sears singer sewing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anke P.
03/2014
5.0
sewing machine repair
  + -1 more
The oil in my older Pfaff electronic sewing machine had hardened and the foot could no longer be raised and lowered. According to the helpful lady at Grome's a common problem in older Pfaff machines. After oil removal and replacement and a general servicing of my machine, it is working very well again. The lady was very helpful and knowledgeable about my machine model and diagnosed the problem. I especially liked that the shop has fixed prices for the specific service or repairs needed. Example: removal of old oil and replacing it $50.-, servicing of electronic machines $130.- (both $$ rounded). After pick-up of the machine I have 30 days to bring any problems to their attention. Overall I am very pleased with the whole experience.
Description of Work: Repair and servicing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Kathaleen J.
01/2014
5.0
sewing machine repair
  + -1 more
replace 6 gear disks to make this machine 'like new' again. Job was ready when promised and at the cost discussed.
Description of Work: Grome's overhauled/reconditioned an older sewing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Mary Jo B.
08/2013
5.0
sewing machine repair
  + -1 more
Answered this question above
Description of Work: I was told how long it would take to fix my machine. And it was ready for pickup on the date stated.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Dixie L.
07/2013
5.0
appliance sales, Uncategorized
  + 0 more
It was important for me to purchase something where I could take it for service where I purchased it, instead of going to one of the big buck stores. I haven't use the machine yet, so I couldn't really comment on quality, I am assuming it is going to be fine. I would use them again in the future.
Description of Work: I purchased a sewing machine from Grome's Sewing Machine Company about two weeks ago.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0

Yes, I recommend this pro
$500

Christine C.
07/2013
5.0
sewing machine repair
  + -1 more
They did an excellent job. They said it was one of the nicest machines on the market. They have a great website, too.
Description of Work: I purchased a really nice sewing machine at an estate sale and I took it in to be serviced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shelley C.
06/2013
5.0
sewing machine repair
  + -1 more
It was a little hard to find them at first. Once I got there and told them what I needed them to check on the machine, they did some preliminary checking to give me an estimate of the cost for the repairs. Since I had never had this machine cleaned or serviced, I knew it might be extensive to get it fixed. The price was reasonable for everything they did and it was ready exactly when they said it would be. The shop and store are clean, organized and the people are really nice. Totally worth the cost and the time!!
Description of Work: They took my 35 year old sewing machine apart, completely cleaned and reassembled it and then oiled and adjusted everything. It works like brand new.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Deanna B.
03/2013
5.0
sewing machine repair
  + -1 more
They were very friendly and professional. Had it back to me in the time they said they would. Everything was great!
Description of Work: I brought my sewing machine in to see why it was bungling up the stitches and they cleaned it and adjusted everything. It ran beautifully until I messed with the settings for some reason and I need to go back in to have them readjust it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Annette S.
02/2013
5.0
sewing machine repair
  + -1 more
I took in the machine and at first they thought it was NOT out of time but I would have to leave it for the expert to look at. The next day they called with the bad news that it WAS out of time and that it would be a few weeks before he would have time to properly work on it. Indeed they called in 2 weeks to say it was ready to be picked up.
Description of Work: Took in my sewing machine when it started knotting up every time I began to sew. It was out of time. A new machine would have cost more than the repair so I chose to repair.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Albert M.
01/2013
5.0
sewing machine repair
  + -1 more
Great experience, friendly service. Didn't try to sell new equipment like some shops do. Didn't try to sell some servicing or repair that wasn't needed. When the technician was done I asked him how much I owed. He said no charge and was happy to help. Think these are honest people providing service with integrity.
Description of Work: Took wife's sewing machine in for repair. Wife said "it didn't work". I was met with courteous, prompt service when I walked into their shop. The fellow behind the counter (unfortunately, can't remember his name) set the machine up and began troubleshooting. After a few minutes He actually found that there was nothing wrong with the machine. He explained that when a sewing machine sits idle for long periods of time you have to turn the motor wheel a few times to get it to run. He tried several different stich modes and found all was working well.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Babul M.
08/2012
5.0
sewing machine repair
  + -1 more
Everyone was very nice and knowledgeable. After my wife explained the problem, they explained that the timing needed to be adjusted for $79.00. Then came the kicker, she wouldn't get the machine back for a month! After speaking with them for a while, and them showing us the machine's that were equal or better, she decided to purchase a new Janome Jem Gold sewing machine. The one we left for repair she'll keep as a backup machine. They even gave her a discount on her repair!
Description of Work: My wife's White 2999 sewing machine started skipping stitches in the middle of a project to make all new sofa pillows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Maryellen M.
05/2012
5.0
sewing machine repair
  + -1 more
They were expensive but really good. I have a 28 year old sewing machine. It's like brand-new now. I thinks their price is reasonable considering the extent of work that they did. They are very knowledgeable. They knew my model and common service problems. They are very knowledgeable of higher end machines. They are the perfect place to go if you are experienced with sewing machines. I think they also offer classes for beginners.
Description of Work: I have used Grome's Sewing machine for my sewing machine repair. I have had my sewing machine serviced and re-conditioned. They also replaced some parts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450
    • 1(current)
    • 2

Contact information

4719 Manitou, San Antonio, TX 78228

http://www.gromes.com

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Sewing Machine Repair,
Appliance Sales and Installation

FAQ

Grome's Sewing Machine Co is currently rated 4.9 overall out of 5.
No, Grome's Sewing Machine Co does not offer free project estimates.
No, Grome's Sewing Machine Co does not offer eco-friendly accreditations.
No, Grome's Sewing Machine Co does not offer a senior discount.
No, Grome's Sewing Machine Co does not offer emergency services.
No, Grome's Sewing Machine Co does not offer warranties.
Grome's Sewing Machine Co offers the following services: Small Appliance Repair,Sewing Machines-Service & Repair,Sewing Instruction,Small Appliances,Sewing Machine Parts & Supplies,Household Sewing Machines,Craft Instruction,Small Appliance Repair

Contact information

4719 Manitou, San Antonio, TX 78228

http://www.gromes.com