Goettl Air Conditioning & Plumbing - San Antonio

They were quick to respond, thorough, and easy to talk to. Great attitude, answered every question I had.

Rudy did a great job repairing the drywall behind which Goettle plumbers had updated a shower valve within the wall. His thorough work was explained to us before, during and after his work. Rudy was courteous and friendly.

Came out fast, assessed the problem and had repairs underway quickly. Peter was professional and explained everything. Took pictures and video. Couldn’t ask for more.

Jehad was great, explained everything in detail and very knowledgeable.

All of my experiences with Goettle have been positive. Recently I’ve had to get my AC system replaced. And the installation guys, Brayan & Marcus did such a great job installing and explaining every step. They answered all my questions and they even thoroughly cleaned up any mess that was made. These guys were such gentlemen. I’m really very impressed!!!

Still waiting for a call back from whoever it was Tony said was going to call. BUYERS BEWARE- get a second opinion after this company comes to your home. I learned so much from other companies I have had to pay hundreds to get done what Goettl should have done especially since I paid for their membership. Tell them no once or decline a service or ask too many questions and watch how their tune changes towards you. ***Updated*** Seems I’m not the only one updating my review…. If you don’t search for a second opinion after these guys swindle you, you may end up searching for legal counsel. Shame on you Goettl for taking advantage of people. Tell Tony I’m still waiting on that call back from his Operations Manager. ****Updated**** The Goettl people are always professional. Big thanks to Miguel who did our system rejuvenation today. He was so genuine and took the time to explain everything to us and more. Really appreciate the work he did to get us ready for triple digits this weekend! You were great, sir!

Sam was a superb technician. He was knowledgeable and thorough. He walked me through many options for our AC replacement, discussing the pros and cons of each option. I feel confident in our decision and confident with the company. I will update this review after the new installation but so far so good.

Professional

They were quick to respond and offered a fair price for the work. Scheduled replacement same day!

Technician performed AC diagnostics during the inspection period for a home purchase. Gave all clear with exception of capacitor and a cleaning. We purchased home. Another company came to give quote for cleaning and told me the system had at least one leak and needed replaced. Goettl senior tech revisited and confirmed leak. Explained that in this case they?d replace coil and charge me for extra freon needed to complete repair. When he gave me the final estimate the Charge was approx$6,000. He explained since they didn?t install it they can?t warranty it. I wasn't asking them to warranty the system but rather the misdiagnosis of my system that I paid them to do prior to purchasing the home. If diagnosed properly, I could?ve received concession from seller for new AC $7-9,000. Several attempts made to have management contact me to discuss a resolution but nothing but crickets from Goetll. Not something you?d expect from a reputable company. MAKE IT RIGHT!

Very nice staff, good work

Prompt and professional service. Pricey but got the work done plus kept me fully informed showing all aspects of the work.

Thanks for the quick response and solution to my problem!

rep was ver personable and easy to talk with about my needs. He quickly did the job. I would highly reccomend!!

They did great. 5 star rating

Incredible prompt, professional and courteous service from the first contact to the installation. Extremely competitive pricing for a new AC and furnace too. Thank you!

Rudy took good care of me

Professional and competent

I asked for a repairman. He found no problem and immediately became a salesman. I will never use this company again and fell like I was taken for a ride. I want nothing further to do with this company and I sure do not want to pay monthly for something I will never use again.

Fast efficient. Honored my warranty.

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They were prompt and professional

The plumber they sent us was so helpful and kind. He didn’t make me feel like I wasted his time even though our repair was so simple.

Gas Piping Installation

Great work