Genie Air HVAC

We had a livingsocial coupon to have these guys check out our A/C unit and clean it, as per the coupon.  We also wanted them to take a look at a specific component in the A/C unit and give us an idea of how much it would cost to get it replaced.
The main phone number is essentially some dude's cell phone number.  I called on a Thursday morning, and when I stated that I have a livingsocial coupon, he cut me off and told me to go online to explain what I needed and I would receive a call to set up an appointment for Friday or Saturday.  No big deal.
I get a call the next day and am told that the technician will come by at 11:00.  He showed up at 11:50.  A little late, but once again not a huge deal.
The guy cleaned the A/C unit, checked the freon levels, said the levels were good and that nothing needed to be done.  I pointed out that since the unit was still under warrenty, I wanted a specific component to be replaced.  The technician said his boss would call us Monday to set up and appointment to give us an estimate.  Essentially, we spent money for a coupon to have a guy show up and wash our A/C unit with our hose.  Not worth it.
Monday rolled around and at 11 AM, we received no phone call.  I called the technician and he said his boss would call us right away.  6 PM rolled around and still no phone call so I called again.  I was told the exact same thing.
Tuesday rolls around and still no phone call.  We call the main number and when we explain that we are trying to set up and appointment to get an estimate, the boss guy says "We don't do estimates like that, call someone else" and hangs up.  That is not very good customer service.
I couldn't tell you if they do quality work because they did nothing.  I can say they appear to be very disorganized, and have no idea what customer service is.

It was a terrible experience.