GENERAL SERVICE CO

unknown

This company will not set up a specific appointment time for a repairman to come out, nor will they give you a window of time, during which they will arrive, until after 9:00am the day they come, so you cannot make plans to go anywhere or do anything else on that day, except sit and wait.  Pretty much a guessing game as to when they will come, until shortly before they show up.  The repairman did call 20 minutes before he arrived, but then whizzed past me to the kitchen without eye contact or identifying himself.  Immediately starting huffing and grumbling about how he didn't know how he was going to get the stovetop out.  About 45 minutes later, he finished, and handed me a bill for $222.09!!!   $75 service call for which they will not make an appointment - only give you the day they are coming - and none of which applies to their bill.  $70 for 45 minutes labor.  $124.08 for a switch.  
Total $222.09!!! Seems extremely high for a 45 minute job and a small switch, but the unfriendly grumpiness of the repairman was the worst!  He wanted an additional $25 (plus $85/hr labor charge) just to look behind the refrigerator and make sure that the ice-maker connection was still hooked up to the wall and had not come loose.  I could not get this company out of my house fast enough.  I would NOT recommend them to ANYONE!!

unknown

It's extremely poor. It took probably three months to get the microwave repaired and they never repaired it. I would not use them again in the future.

See my description above.

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unknown

Steve arrived on time, prepared and ready to rectify any problem with my stove leak.  He used a Gas Sniffer saying that it detected the smell of gas and would help pinpoint the location of the leak.  He found it at the pipe connecting to the stove.  Turned the gas off, removed the pipe and discovered that the plumber's tape had come loose.  He re-taped and connected the pipe, used his neat Gas Sniffer and no more leak.
I originally called another plumber who used soap and couldn't find the leak, said that it was probably in the wall and need to do a gas pressure test which would cost $556 and would have to tear out the wall to fix it.  I was floored.  I couldn't believe that the test could be that expensive and that he wasn't going to do anything else to find the leak so I paid for the service call $39.95 and asked him to leave.  Then I found Steve through my appliance service number.  The warranty covered the cost of the service, all $91.00 so I had to pay nothing.

The washing machine got fixed, but I had to cancel the service request for the dishwasher due to the company's inability to schedule their technicians and provide a reasonable time frame ahead of time.
For the washer, they were not giving me the time frame when the technician would come, so I gave them the time at which I had to leave for work. The technician showed up a few minutes AFTER my deadline.
For the dishwasher, they never gave me a time frame the day before. In the morning the technician showed up at my door, but I was outside and didn't hear the knock. I checked the phone messages about an hour later after finishing my yard work and had a message the technician had been at the door.  When they tried to get back in touch with the technician to find out when he could come to fix the dishwasher, he remained unreacheable for the next 4 hours. I had to go to work and had to cancel the service. This cost me more than half a day of work time waiting for a company that can't figure out a business model for scheduling reasonable appointments and giving notice to clients.  Amy on the phone was not very helpful and seemed like she doesn't care that their lack of scheduling capability is causing major inconveniences for clients.   I would never use them again and I have submitted a review to the home warranty company.

See above

I have nothing but positive things to say about this company and the very professional serivce they have provided over the past 2 years. We initially contacted this company to fix the shoddy work performed by another company on several of our appliances. The technician, Steve, is very knowledgeable and professional. He always tries to fix a part before just ordering a new one which has saved us money on more than one occasion. We trust this company and Steve implicitly and will only call him when we need repairs done.

Service man (Victor) arrived on day 1 to analyze the problem and charged $81.00. He ordered parts and was to return early the next day to make the repairs. Day 2 - he did not show up. When I called him, he said that he was given some extra calls that day so would be out the next day early. Day 3 - he arrived in the afternoon, claiming he had emergencies he had to call on first. He replaced a circuit board. The washer started to work, then all the lights on it went off. He said it needed another part. He ordered the part and set us up for an early appointment the next morning. Day 4 - he called and said that he had a couple of emergencies and would not be out until the afternoon. I was upset and said I would call the office to complain. He told me not to call and that he would call and straighten it out. He never called back. I finally called the office and was told that Victor set his own schedule. Victor subsequently denied this. I left several messages for the owner Steve Golla, which were never returned. When Victor did not show up by 3:00 I contacted him and he told me my service call had been cancelled. Why I do not know. He agreed to come out the next day. After a couple more phone calls, I finally decided to sever relations with General Services and called another service organization.

Terrible. I called Jenn-Air initially because I suspected the necessary part was still under warranty, and they directed me to this company. After telling the service representative the nature of the problem, she scheduled a service call. It took them 2 tries to get the time right for the service. When they finally showed up, the service guys had no knowledge of the problem with the oven, didn't have a pencil to fill out their work receipt, spent most of the hour talking on their cell phones, and were rude and inconsiderate of my wife and 16-month-old daughter. They stated they would have to order the part, and that it would be ready in 10-14 days (they wrote this on the receipt). We're still waiting one month later. Today we called to check the status of the part order. The receptionist was rude and condescending to my wife, and the supervisor stated that the part is not manufactured, and they are not sure when it will arrive. I will never use this company again for any work.