FIRST AID PLUMBING SERVICES

I was very uneasy when i frist experienced problems with backing and overflow of wate with dirt from the commode, shower and tub. I used Angie's list and recommended three plumbing companies and decided to call Frist Aide Plumbing. Chris the owner was very professional and courtious. He gave me an honest estiimate (lowest estimate) and worked with my homeowners insurance and they covered a good portion of the repair. His crew worked very hard and cleaned up after the job was done and completed with the pojected date given to me during initial inspection. I highly recommend and will only use this company for any plumbing issues. I need to add that the weather was extremely cold and wet during the repair; the crew showed up as scheduled everyday.

Poor customer service. First off 1st aid plumbing made a scheduling error. When we told them Fridays work best. They called on Thursday said they were coming out will be there at 10. I was heading to a doc appt and husband had was heading to work at 10. We wpuld have not made it for that day. Called and spoke with Christipher Tobar owner/sup.  reschedule the soonest which was Wednesday Nov. 8th between 9:30 and 10:30. Nov 8th came no call between the time. I can a hour later went to vm and again left vm 2nd time. Call at little later from my father phone Chris answered said they will give me a call 30mins before coming. Wait and waited went to my doc appt @ 2pm. Still no call. Had hubby call no answer. I called before heading back home straight to vm. Got home called still no answer went to vm. Called from my mother's phone @ 3:30. Chris answered told him who I was. He informed me it was going to be another hour. I told him ok I was just seeing if someone was still coming out today. He stated yes sounding frustrated with me and if I still wanted someone to come out today. I told him yes. He said ok it will be another hour. I said Ok was just making sure that someone was coming today. He asked if I wanted to reschedule. I said no was just making sure someone was coming out today. He was frustrated and told me you know what there no availability today! Call your insurance and tell them you need someone else to come out. Was shock on how poorly Christopher Tobar handle himself unprofessionally. I just want to make sure that someone was coming out today Nov. 8th,2017 because I am schedule to go into labor tomorrow Nov. 9th, 2017 with my first child. Wanted this leaking pipe to be fix before we welcome a newborn home due to have to turn on/off from the main source. Once again poor customer service a courtesy call would have been nice saying they are running behind schedule. I had to call to see the status. Dissatisfied with customer service, especially with Christopher Tobar the supervisor/owner.

He changed the guts to the toilet and everything is fine. He did a very good job. I know if I ever need a plumber for anything I will call him

First Aid Plumbing arrived on time. They were extremely professional and very detailed, everything was explained in detailed including price before they began the work. 

Chris responded to our after hours phone call right away and gave my husband what we thought was a reasonable estimate for the job. Things went downhill from there! Chris was over 2 1/2 hours late for the appointment. He then revised the cost of the job, I wasn't able to contact my husband at work, but we needed to get the job done so I okayed the job. The pipe work he did and the install of the garbage disposal were fine although the faucet is not set properly and did not work properly. As it turns out, even with a military discount, the job ended up costing over $100 dollars more than the upper end estimate we were quoted. He claims to warranty/guarantee his work. We called for him to come back out and fix the faucet. He set up an appointment that he never kept and we haven't heard from him since.