Fiesta Honda

BAD!!!! I went here with my wife to purchase a car. It took us very little time to agree on the car we wanted to purchase and sit down with a salesman to agree on a price. They barely budged on the price, despite the fact that we bought a 2017 just as the 2018 models were arriving and they needed to make room for the new models. We finally, reluctantly, settled on a price and waited and waited and waited, despite the fact that they were not all that busy. We had arrived there around 10 am and I finally left around 7:30 pm, over 9 hours later! Today, I went to their website to try to schedule an appointment for servicing. My wife damaged the exterior of the car while parking and I wanted to schedule an appointment for an estimate on the repairs. I don't like to make appointments over the phone. You are typically routed to an automated voice mail system whereupon you are placed on hold forever. The website was almost unusable, but it offered me (false) hope by offering online chat to assist me. The online chat turned out to be no help at all. Her answer to everything was to call a phone number, when the reason I went online to begin with is because I don't want to have to bother with the phone.

From the multitude of mechanical problems with the vehicle I purchased to Fiesta Honda not being willing to install my license plates, it has been a nightmare experience for me. The worst part was that shortly after my purchase I received an email from the GM--Emerson Alvaraz--stating that if I was not completely satisfied with the experience I should reply to the email to give him the chance to make it right; but after replying to the email, making several phone calls, and stopping by in person, he never responded. The last time I was there, a manager even told me, "I will let him know you are trying to get a hold of him." Still nothing. Not to be dramatic, but I hugely regret the day I walked into this dealership, and it has ended up being one of the worst financial decisions of my life. I'm not saying everyone will have a bad experience, but I did. Below is the referenced email... "Thank you for your business. I wanted to personally send you a note to say "thank you" for your recent purchase at Fiesta Honda. I appreciate the confidence that you have placed in our dealership and I hope that you are completely satisfied with your experience. Please be assured this is not the end of our relationship or responsibility to you. We are here to answer any questions you might have during your vehicle ownership and want to continue to provide the highest levels of service, convenience, and personalized attention. I would also like to remind you that Honda will be emailing you a survey seeking your opinion about your experience at our dealership. This survey is very important to us. Our standards are very high, and anything less than completely satisfied, is failing in our eyes. If for any reason you feel you are not completely satisfied, please reply to this email and give me the opportunity to make it right. I will personally respond and address any issues you might have. Our goal is to keep you, and hopefully your family and friends, coming back to us for all of your autmotive needs for many years to come. Best Regards, Emerson Alvarez General Manager of Fiesta Honda Phone: (210) 341-1356 [email protected]"

It was like a $184, including tax and, like the fee to dispose of the tire, and the valves they have to put on and all the add ons,

It is really large and it's clean. They service reps are quick to respond to you when you pull in. They have a nice waiting area. 

My husband said it was a pretty good price for a Continental tire. 

Our lease, every time you want a feature, it goes up in price. So with all that we wanted on it, the navigation and the satellite radio and that kind of stuff. And then I also incorporated into my payments, a 3 years maintenance where I just go and it's done with no additional charge. For all of that, I pay $369 a month. 

Safety features, it's a product I am likely to lease another one because we like Hondas. The quality of the vehicle. We've been looking a long time and took a long time to decide to trade in our old SUV and to lease a new one.

We didn't look at any other Honda dealers, but I haven't seen better prices advertised. 

We had two different sales people. One didn't seem to know what their inventory was or couldn't find the car with the features we wanted for us to test drive. I actually walked out into the lot and found one myself. He went to get a car with those features and he never came back, so they got another sales person because we complained. The second guy was great, but the first guy was not professional. If you work there, you should know what cars you have available. 

It was a major recall. Honda does it by VIN number. I had a letter in the first part of the year from Honda of America and then they contacted the dealership because that's where I usually went for service and they told me that the passenger airbag was available and I should bring the car in to have it replaced. So I did and then I called Honda of America because I wanted to know how long it would take to get the driver airbag. I was concerned because the letter that I got from Honda said, "If possible don't drive the car," and that's crazy. So, when I was at Fiesta, they gave me a receipt saying that they told me that it was unsafe to drive the car, but they did not have any loaner cars available. That conversation never occurred, they never told me, but it was printed out on my receipt for the airbag. When I got home I read it, but they didn't say anything about it. So Honda of America told me to look at another dealership. So I contacted Gunn Honda in San Antonio and they told me that just by chance they had a driver airbag in stock. It was supposed to be for somebody who never picked it up. So therefore, I could have that if I came over the next day, which I did. I went over to Gunn and they were going to put that in. But inadvertently, they misunderstood something and they pulled the passenger airbag cover off - the one that had just been replaced at Fiesta - and told me that the bolts had been sheared off the inflator, so now, not just the inflator, but the entire air bag on the passenger side had to be replaced. So I was very upset because Fiesta apparently put that on the street, back to me, with that airbag, which was inoperative. I'm very upset about that. I did tell Honda of America about it. Then Gunn replaced my driver airbag and told me they didn't have the other and that they would try to expedite Honda to get that in, but it might be difficult because I had already received one inflator putting my VIN number. But in the meantime, they gave me a loner car, which I had for 10 weeks. Then they called me and said, "Mr Russell, we have the passenger airbag and the inflator in." They got it, they replaced it because they had my vehicle. I took the loaner car back and got my car and I'm very pleased. So Gunn treated me very well, but Fiesta, I don't trust them anymore. I know it's just one person, but they put that car on the street and in my opinion, that was dangerous. Punctuality was fine. I pulled in and it was done very efficiently.