Fidelis Plumbing, Inc.

Horrible customer service and timing with this whole project of installing our water softener. Tech were always late by like 1-3 hours. We are on our 2nd Friday in a row and the work is still not done. The first Friday they showed up unannounced and the lady Dominique argued with me over the phone about her scheduling them. She was unprofessional and rude. The excuses they have for being late were Covid, warehouse was locked or a tech was not on time. Mind you we have to stay home all day and get nothing done because they need access to the house inside. The manager will not call me back. We have paid in advance and it?s been a mess. Work is still not done. Dominique still argues with us about excuses on why things are delayed. I could recommend this company to anyone. The techs that are here even said the office in San Antonio always get them in a bind with the homeowners and they have to take the raft of it all. Fix your customer service and stop calling customers the morning of to tell us there is a 3 hour delay and your techs show up 4 hours late and the work carries into another week.

Professional and provided all the information we needed to make an informed decision.

Fidel is plumbing opened up 3 walls, capped my entire hot water supply off and left, saying they would return the next day. They did not return and did not return my phone calls. Finally spoke to them on the third day when they quadrupled the estimate and said they would come back 4 days later. Totally unacceptable! All the holes are still there no hot water and now trying to get a different plumber.

Good demonstration very simple and easy to understand the sales rep was very helpful in explaining everything

TJ was and his crew hooked us up very well! Very happy with our decision!

They had called saying they were 20 minutes late, which was fine but after I saw the Fidelis Plumbing truck come in and then out of the complex parking lot and they did not answer my calls I am dissatisfied with the company.

Very knowledgeable about what they were going to do and did not scare me into doing something i didn t need or like act like a salesman and try to sale me anything I didn t need. Going to remodel my bathroom soon plan to call them to do the plumbing work. Mike and Justin very good employees.