Signed contract for 1,000 sq ft floating deck and railing atop 3-car garage, some Hardie boards installed on end of 2nd story house facing deck, painting, caulking, etc. 24/25Aug Hardie installer did an unprofessional job. 12,13&15 Sep, first paint crew did lousy job caulking and painting Hardie boards. 5Oct, second paint crew did more caulking and tried to better paint job. Still blotchy, but tired at this point dealing with company. Threatened to pay for what was done and terminate contract, but owner threatened to have his attorney contact us. We continued after having an hour-long meeting with the owner to get things on the "right track;" however, nothing changed. 11-23Oct, deck installers installed sub-frame pressure-treated lumber and Trex decking, steps, and porch cover. A very nice job. 23Oct, sub-contractor did excellent job installing a metal roof on the porch. 24/25Oct, another crew did a beautiful job installing railings. 30/31Oct, second paint crew did poor paint job and poor storm door install. 6Nov, had to have Hardie board door frame removed and replaced with cedar (wood) frame for storm door to be properly attached. 7Nov, Third, yes third, paint crew showed up to paint and caulk door frame and touch up 2nd paint crew's poor paint job. Contract and advertisement state "no money paid till job completed." On 19Oct owner asked for "$25K or $30K payment" as he needed funds. I acquiesced and gave him $20K. Final payment of $26K was made on 8Nov17. The day final payment was made, I had a question about Trex and went to the Trex web site and discovered the wolmanized/pressure-treated sub-frame lumber used for the floating deck should have had Trex Protect Joist and Beam Tape installed doubling the life expectancy from 10 to 20 years--confirmed via e-mail from Trex customer service. Was disappointed this professional company with a "passion for quality deck construction" wasn't aware of this product. (Did ask Diamond Deck owner why this wasn't used in our last e-mail to him, no response--he had our money. After agreeing to a $46K contract, certainly another $500 or so for beam tape to double the life of our sub-frame wouldn't have been an issue.) This 10-week project was the most stressful remodeling experience in our lives. Extremely poor communication, project managers who don't oversee a job nor coordinate work with homeowner and workers, and excuses galore. The company obviously takes on too many jobs sacrificing quality and leaving the homeowner feeling like this is a side-line project and "we'll get to you when we can." Also, we are still cleaning up behind the crews (oil stains all over our driveway from sub-contractor/employee vehicles, unused screws, cigarette butts, etc.). We paid for our own porta-potti as none was offered. During this 10-week ordeal (albeit we did have several weeks of poor weather or shipping delays) we had NUMEROUS e-mails, texts, phone calls & some meetings--totally uncalled for if this was