DESIGNS BY JACQUELINE

I hired Jacqueline Martinez to install custom shutters. She took my money and never provided what we paid for. I took her to small claims court and she never showed and never paid. She put us in a financial hardship as I had to hire and pay another company to install regular blinds.

She did have good ideas and was responsive to my requirements.  
She provided three visits to develop design ideas and an estimate for the work. 
I gave her a cabinet door as a sample for a staining task as part of a total home renovation. 
When her estimate came in too high and I could not afford her solution along with other family priorities, I did not hire her for the work. She then got very angry and refused to return my cabinet door.  Even though I paid her for her time  ($150/per hour) within 10 days of the invoice, she threatened me with a lawsuit after only 7 days from sending it. 
Now I have a vanity with a door missing and she is non-responsive. 
The only way to get the door back is to take her to small claims court.

Failed to deliver service/product in a timely manner. Failed to return or answer emails/phone calls regarding full/promised amount paid for product. We just recently bought a home and were looking for a person to install shutters in our home. We interviewed eight people/businesses. We settled with Jackie, as she calls herself, because her price was the lowest, she guaranteed an on-time or earlier installation, and was very much about selling her good name and family-oriented business. Her motto was "you're not just a customer, you're a friend." She's a fantastic sales woman’s as she sold me well enough to book her after our second interview on 8 August 2011. She has evaded all contact to include email and phone calls. We are currently (to date 16 Nov 2011) requesting the over $4300 paid to Designs by Jacqueline, refunded to us immediately as the requested service and product was not delivered. She has put us in a financial hardship by stealing what is ours…time and money. We still don't have shutters in our home and have wasted over 3 months waiting for shutters that never arrived. It will take at least another 2 months for another company to make shutters plus the money we don't have to put down on it.