CROSS
About us
CROSS is a full service remodeling company and custom home builder with twenty three in-house employees overseeing and producing beautiful projects for our clients. We utilize very few outside trades in our remodeling projects which allows us to complete your projects on time and on budget. At CROSS we believe that the finished product is extremely important, but even more important is the process and customer service that you experience during your project. A promise to you is that once CROSS starts your project we will be there everyday until your project is completed. No more wondering if somebody is going to show up to work.
Business highlights
Services we offer
Additions Custom Home Building, Remodeling - Kitchen & Bathroom, Whole House
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
100% | ||
0% | ||
0% | ||
0% | ||
0% |
Several months passed as we had other issues in life and Cross Construction was working on other projects. We finally settled on a start date. I met Mark W who would be project leader and would be at the job site through completion. My wife and I moved out of the master bedroom to other room due to all dust and debris coming from bathroom. We decided to have Cross paint and
replace carpet in master bedroom. Cross was prompt that first morning and brought six men to move all furniture (Beds, nightstands, dresser, etc) to other room. They than sealed off bedroom with tape around door so no dust would get out. They would use back door out of bedroom from this point forward. They covered all vents and proceeded to tear out everything.
I was very impressed with their business like demeanor. During the tear out and construction I would meet with Mark daily and he was very professional and polite. During the process the work area was swept and organized daily. WOW.
There were several issues that arose during the construction that Mark brought to my attention immediately. Certain positioning of towel cabinet (which they had nothing to do with) did not allow light into bathroom and really did not go with feel of the room. Mark and Cross Construction worked to move cabinet to other corner and fix to the best of their abilities. This did add to the cost of project but the increased cost was not as much as ordering an entirely new cabinet.
The bathroom was nearly completed when I noticed the wall tile seemed off. It appeared that the tiles did not meet in some places. I brought this up and was told this was due to the dimensional tile chosen for the shower wall was bowed. This bowing could be seen when two bowed ends met. This did not look right. Mark and Cross Construction adjusted grout to mask dimensional misalignment. The tile is a whole lot better. If you look really hard you can see the depth off a bit but not enough to replace an entire shower wall. I can live with this and understand issues will arise in ANY custom job. It has been a couple of weeks since completion and a couple of minor issues (custom mirrors had minor imperfections around inner frame perimeter) have come up. I very pleased to say that Cross has sent out technician(s) to fix immediately with no hesitation. This company stands by their work. In fact, they automatically come out 6 – 8 weeks after a job is completed to see what needs addressed/adjusted once everything has had time to settle.
I want to give this bit of advice to anyone planning a custom remodel project. IT WILL BE STRESSFUL. It is the nature of change
and really knowing if you will like the outcome. I can only say Craig Scott and Cross Construction will alleviate a good amount of that stress. Who could ask for anything more.
I will let Angie’s List know about our 8 week follow up with Cross. I don’t expect any issues.
Sincerely
Peter Fernandez
I am including some before and after pictures.
The two main Cross employees were the area supervisor, Ross, and project lead, Kurt . Kurt ran the project daily and was here every day either by himself or with several other Cross associates or contractors. Having the continuity of the daily presence of Kurt was a big deal, particularly after talking to other folks that had contractors disappear for a week or two during their project. Kurt - and everyone- answered any questions we had. Any minor - or major - thing that we mentioned was attended to quickly. If we didn't like a piece of tile, they would take it out and put another one in! They were meticulous about every aspect of the work.
The completed project is nothing short of spectacular. Cross and their subs did an eceptional job in all aspects of the project. We would not hesitate to recommend them to anyone.
Pictures:
1. Overall before view
2. Overall after view
3. Shower before
4. Shower after
5. Cabinets and tub before
6. Cabinets and tub after
7. Toilet before
8. Toilet after
Melissa was very hands on as well. She also helped by finding me a fan for the kitchen work area and the granite for our island countertops. Martha and Melissa also found a piece of granite to go above our stove that looks amazing.
It's just been a pleasure to work with them. Craig and his team didn't assume anything and always asked. Everything is so transparent, he is up front, and there are not hidden agendas. He estimated the project would take about 10 weeks, but it took about 12 because it is an older home.He doesn't use subcontractors and he is very attentive to the work that his employees are doing. They are just really nice people. They clean up after themselves every single day and their tools are organized. You can walk through and see exactly what has been done. He is a little bit more expensive, but it is worth it especially since his employees work for him. Craig is also very considerate of his employees because he arranged to have them work 4 days a week for 10 hours each day instead of having to drive out every single day since we live a little further away.
The project supervisor, Mark, is just the finest person and he does phenomenal work. For example, they tore out 2 walls and he did the framing. He was so careful and every single thing needed to be just right. If they say they are going to do something, they do it. When they were here they were efficient. It seemed as though Mark was a big piece of keeping everyone busy and working. Mark came 7:00am every single morning, followed by the other employees shortly after.
Ray was our foreman, and he was worth every penny. Our house was built in the 1920's and subsequent work that had been done was substandard. Any time there was a situation that had to be addressed, Ray would explain the problem, and have a couple of solutions to pick from. Bob, Buck, and the other guys were fabulous. Even though we moved out for the 4 months, due to the scope of the project, the house was left clean every night, and the garage was organized.
Went over budget, my fault. Added a few things here and there during construction.
We are so incredibly happy with our new house, I am calling Craig on Monday to do some additional work. Will use them again, and recommend them to everyone. The remodel could have been a complete nightmare, but Ray and Cross Construction made it easy. Too easy. On to the upstairs.....
I could not have asked for better workers in my home for this 3 month project. They were most pleasant, hard workers, always punctual, took great pride (rightfully so) in their work, kept the jobsite clean, were respectful of me, my dog, my home. I was totally comfortable leaving my home to run errands or go to appointments while the workers continued on the project. At the end of every day my home was left clean and orderly. Tools and equipment were carefully gathered and stored out of the way, and the floors were swept and/or vacuumed at the end of the workday.
I also want to include a comment about Mike who oversaw the project, worked on all aspects of the project, and did the finishing / trim carpentry work. His work ethic, professionalism, pleasant demeanor, and outstanding final product were absolutely AWESOME.
I am extremely pleased with Cross Construction, Craig Scott, and all of his workers, the orderly progress, and how the project finally turned out. The changes resulting from this renbovation not only look great but function exceptionally well.
I will use Cross Construction again for additional upgrades in my home.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.