Compton Air Conditioning

"On 9/14/2011 (member name removed) called our office to inquire about us diagnosing 6 units at a home they were looking into buying. In a conference call with the owner of Compton Air Conditioning, the dispatcher and the sales rep Ed Campos it was decided that we would first send out a technician to review the systems allowing our company to understand which systems would need to be replaced and what repairs needed to be done on any that didn’t need replacement. At that time the (member name removed) brothers were informed that there would be a charge for diagnosing the systems at 139.00 each. As per our policy, anytime we diagnose a system to bid replacement or repair, we give back the diagnoses fee when our company is chosen to do the repairs or replacement. During that visit we found 2 systems working properly and 4 needed to be replaced. The following day Ed Campos visited the location to give the (member name removed) a bid on replacement. They chose to go with another company, which is perfectly acceptable. However, since they were able to replace those systems off our diagnoses it is only common business practice to recoup the money spent in labor and expertise of our technician when we are not given the job. (member name removed) has gone online to Yelp!, Angie’s List, Band of Neighbors and told some flat out lies. Listed below is a copy of the email sent in a timely manner days after the diagnostic and sales visit were completed. From: [mailto:[email protected]] Sent: Monday, October 03, 2011 1:13 PM To: (info removed) Subject: Invoice from Compton Air Conditioning Heating Consulting Dear (member name removed) : Your invoice is attached. Please remit payment at your earliest convenience. Thank you for your business - we appreciate it very much. If you have any questions, please give me a call. Sincerely, Accounting Department 210-403-2943 During my many conversations with (member name removed) regarding this invoice he has never been told that he does not owe it. In fact during the last conversation when he accused of us of never sending an invoice I pulled up the above email and read to him the email address it was sent to and he confirmed that it was his email and that he had not seen the invoice. To continue to state that he wasn’t billed for 8 months after the fact leads us to believe that (member name removed) does not want to pay the bill and that his goal has nothing to with our company but protecting his own pocketbook. The bottom line is that the (member name removed) brothers knew there would be a charge for diagnosing 6 systems that took a trained technician 6 hours to go over, they received their bill in a timely manner, have been asked to pay it numerous times over the last year and only now when we threaten to send them to collections have they chosen slander as their next plan to get out of paying what they owe. The bill will go to collections and there will be an additional 33% will have to pay."