COLDWELL BANKER D'ANN HARPER

I used them for several years to manage a rental property & initially everything seemed to work well for the first year or two. It was a little pricey but I felt a good PM is worth it. Rent paid on time, midlease inspections appeared to show the tenants took care of the property, & they were responsive. There was a period where I kept having to pay for repairs to broken sprinkerheads that they were not charging to the tenants who damaged them & by the third time I shelled out money to repair the damage, I was losing my patience. I was told that I needed to pay for an irrigation specialist to determine if any of the heads were broken when I was simply asking for them to turn on the system to see if any water was exploding from a sprinklerhead. This is no different from turning on a light switch to see if the lights turn on. When I moved back into the area, I took note that the tenants who just moved out had planted ugly bushes in odd places on the front lawn & allowed several rose bushes in the front to also die. When I asked if they were charged for this upon move out, I was advised no. Not only were they given back their full deposit but they also planted a tree in the backyard along the fence line that needed to be removed, otherwise, it would continue to damage the fence. They tried to pass it off as a tree that had spontaneously took root which was insulting. I ended up paying to remove the tree in the back & they removed the bushes in the front and laid sod down. I have fired them since & would not rehire them.

It was phenomenal. Manuel was the best realtor I've dealt with. He was very thorough and accomodated our needs. He helped other parties involved keep up with the process. He went out of his way to make sure we were happy! He even got permission from the buyers agent to water the lawn so it didn't die!

The person who rented my house had no regard for walls or carpets.  She allowed her dog to pee everywhere, and chew every corner moulding in the house.  Her kids spilled red stuff all over the house.  Someone left the refrigerator open and burned out the compressor.  The wall-to-wall carpeting needed to be replaced, but this company did not pursue anything beyond the deposit.  Communication with me was non-existent; I assumed our business was concluded when I noted my deposit was posted to my bank account.  There was no attempt by this company to make restitution, or pursue it from the renter.  I strongly urge you to seek a different management company; it appears they are only interested in collecting their money, but doing nothing in the way of managing the property.

We worked with them to locate our house while we were still overseas. Although we were thousands of miles away, they helped us locate the area which best fit our needs. We narrowed our list down to a manageable final number and then I flew in to see the final houses in person. We found our house right away and we've been happy ever since.

It was awful from beginning to end.  Major privacy concerns.

Kelly contacted me after I called USAA to get a home loan. I was surprised with her quick response and her patience. Kelly took my family and I around the NW part of San Antonio and showed us many homes. When we found a home that we could see ourselves in, and she negotiated a great price for us. We had a lot of fun working with her and would definitely call her again! We have already told our friends about her.