CHUCKS COMPUTER REPAIR

Chuck charges $75 for diagnostics, unless you buy old used
parts from him at exorbitant prices, and he never gives refunds under any
circumstances!
The first time I went to Chuck's computer repair shop (in July
2015), it was because when I turned on my desktop computer, the monitor was
always completely blank, but I couldn't figure out what the problem was because
when I connected the monitor to a different computer, the monitor worked fine.
So I took my computer to Chuck's shop, and then Chuck turned on my computer and
as soon as he saw the blank screen, he told me that my video card was bad. Then
he told me he could sell me a used PCI Express video card with 512 MB of memory
for $25. I told him that I didn't want it because my original video card had 1
GB of memory, and I wanted to get a video card which was just as good as my
original video card. Then Chuck persuaded me that 512 MB of memory is enough,
so I paid him the $25 and he installed the video card in my computer.
As soon as I got home, I ran a diagnostic software called
"CPU-Z" which told me all the specs about my computer (the
motherboard, CPU, RAM, hard drive, video card, etc.). The diagnostic software
said that the video card had only 256 MB of video RAM! Then I ran three other
diagnostic programs to make sure it was right, and all three programs said that
the video card only had 256 MB of video RAM! Then I uninstalled the video card,
and I noticed that a sticker on the video card said this: "256 MB DDR2 DRAM". 
There's no way that Chuck could have missed seeing that sticker when he
installed the video card in my computer!
Then I called Chuck and told him that I wanted a refund
because he told me that the video card had 512 MB of video RAM, but it actually
had only 256 MB of video RAM. (I didn't directly accuse him of lying because I
didn't want to make him angry.) Then he told me "I'm sorry, but I never
give refunds." Then after complaining about five minutes, he finally said
"I'll tell you what I'll do. I won't give you a refund, but I'll give you
another video card which really does have 512 MB of RAM. I'll leave it at the
massage parlor next door." (This is when his shop was at 6136 Bandera
Road, before he moved to Still Brook Street.)
Then I drove to the massage parlor and picked up the video
card. But as soon as I got home, I noticed that it didn't fit in the PCI
Express slot in my computer! I assumed that it must have been an old AGP video
card, so it was useless because my computer doesn't have an AGP slot. The next
time I went to Chuck's shop, I returned the video card to Chuck and I told him
that I didn't want it because it was an AGP video card. Then Chuck told me that
actually, it was an old PCI video card!
The speed of PCI Express x16 2.0 (which is the video card
slot in my computer) is 5 GT (billion transfers) per second, but the speed of
AGP 2.0 (AGP 4X) is only 266 MT (million transfers) per second. And the speed
of PCI is only 33 MT per second! So Chuck tried to give me a video card which
had a speed of less than 1% of my original video card! In fact, PCI video cards
have not been sold for the last 20 years (since the mid-90's)!
The next time I went to Chuck's shop (in February 2016), I
told him that I didn't want his old PCI video card (the video card which was
supposed to be a replacement for the 256 MB PCI Express video card that he
lied about). But he said "Sorry. I don't have any PCI Express video cards." Then I put
the old PCI video card on his counter and he took it, but he didn't give me any
money for it.
Then recently, my computer had another problem. My computer
wouldn't boot up, and I thought that the power supply was bad, but I wasn't
sure, so I took my computer to Chuck's shop. Chuck plugged in my computer and
turned it on, and only about 30 seconds later, he said "Your power supply
is fine, but your hard drive is bad. You're need to buy a new hard drive."
Then he showed me an old 80 GB hard drive and he told me that he would sell it
to me for $40, or two for $50.
I knew that 80 GB wouldn't be enough for all of my files, so
I bought two 80 GB hard drives for $50. But then I found out that Best Buy
currently sells a 500 GB hard drive for only $55 (made by Seagate) and Best Buy
also sells a 1000 GB hard drive for only $60 (made by Western Digital). Then I
realized that I had been ripped off by paying $50 for two very old 80 GB hard
drives when I could have bought a brand new 500 GB hard drive or even a 1000 GB
hard drive for almost the same price.
Then I immediately called Chuck and told him that I want a
refund. Then he flatly told me that he never gives refunds, and he lied to me,
saying that at his shop, there is a sign which says "No Refunds." As
a matter of fact, I was standing at his shop when I was on the phone talking to
him, so I told him that he was lying because in fact, there is no sign at all
at his shop which says "No Refunds"!
Then Chuck told me that if I hadn't bought those hard
drives, he would have charged me $75 for diagnostics because he gives free
diagnostics only when a customer buys at least one part from him (which is
always an old used part because Chuck doesn't sell any new parts).
I found out that used 80 GB hard drives currently (as of
February 2016) sell for only $7 on eBay including shipping! So the hard drives
that Chuck sold to me for $50 are almost worthless! Even if I sold both hard
drives on eBay, I would make less than $5 each ($10 total) after deducting the
postage!
The next day, I went to Best Buy and brought a brand new 500
MB hard drive for only $54.99 ($59.53 including tax). But now what can I do
with the old used 80 GB hard drives? I pleaded with Chuck several times to give
me a refund, but he flatly refused, and the last time I asked him for a refund,
he told me that if he gave me a refund, then in fact, I would owe him $25
because if a customer doesn't buy a part from him, he charges $75 for
diagnostics!
But that doesn't make any sense at all! Instead of giving me
a refund, he would actually charge me money to return the hard drives! Isn't
that ridiculous? And Chuck had never before told me that his policy is to
charge customers $75 for diagnostics unless the customer buys something.
I wanted to get rid of the junky hard drives that Chuck sold
me, but I didn't want to have to pay the $75 fee for diagnostics, so I went to
Chuck's shop when he wasn't there, put the hard drives on his counter, and
walked away. I wasted $50, but I learned a valuable lesson: BUYER BEWARE!