Boston Remodeling Company

Following are some of the more significant problems I encountered with Mr. Rose. He would routinely make false statements, exaggerate, obfuscate, or shift blame whenever he made any sort of mistake or any sort of misunderstanding or disagreement arose. He regularly misstated the terms of our written contract in an attempt to charge extra for work, or to not perform work that was within the scope of the contract. When asked to complete certain items specified in the contract he would become unpleasant, rude, and argumentative. It got to the point where my wife was no longer comfortable having him in our house. For the Kitchen remodel, we had a fixed-price contract and an agreed-upon daily rate for any unforeseen, additional work. When additional work did arise, he invoiced me at a rate substantially higher that the agreed-upon rate. When I questioned one of his invoices for additional work, he refused to negotiate and threatened to walk off the job, which would have left me and my family without a kitchen less than two weeks before Christmas. I noticed that surplus materials (for which I had paid under the terms of our contract) were disappearing from the job site. When I confronted Mr. Rose about this on one occasion he admitted to having taken the materials and made some excuse about how he didn’t think I needed them or couldn’t return them. He regularly asked for payments ahead of the payment schedule specified in our contract. Generally, he would say that he could not pay workers, subcontractors, or pay for necessary equipment if I did not make these advance payments.

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