BLUE HAVEN POOLS OF SAN ANTONIO & AUSTIN

My pool was completed in February 2023. Long story short, in October 2024, my pool deck has COMPLETELY SEPARATED from the pool and this doesn’t even warrant a returned phone call from Blue Haven. Avoid these charlatans.

WARNING! THE WARRANTY TRANSFER IS A COMPLETE LIE! Completely ridiculous warranty transfer rules and pricing. They wouldn't talk to the buyer, only the seller, who had to relay information to the buyer. They told the seller the price to transfer the warranty was $7,200, a ridiculously high amount by any standard, and provided nothing in writing for the buyer to even know what this very expensive warranty transfer was going to include. Just expected us to give a credit card to charge and that's it. OBVIOUSLY, THEY DON'T WANT TO WARRANTY THEIR WORK AT THESE PRICES AND WITH THIS ABSURD PROCESS.

DO NOT DO BUSINESS WITH THESE LOSERS. This driver which represents the company was an entire nuisance and danger to the road of everyone around him for miles. Speeding, tailgating, weaving in and out of traffic, cutting me off during a construction site and then speeding off again weaving in and out of traffic. It’s really simple. The negligence and the inconsideration toward the safety of others goes to show that if they’re willing to represent themselves in this manner on the road in bros daylight, then what makes you think they are any different when servicing your pools and or maintenance? Trust me it will be the same. Literally cutting corners. Hope whoever sees this an at least addresses the issues. If not you’re gonna have a huge lawsuit on your hands ESPECIALLY with a company truck when some gets hit, injured or KILLED because of your idiot driver.

I would highly suggest going with a different pool company. This company refuses to keep you informed on the progress of your pool. They will not show up for weeks and say the ground is to wet when it hasn’t even rained. I had to call Carlos back to my house one day after I watched him clean out his truck in my front yard and leave all his trash in the street. Within the first year of the pool being completed the plaster cracked they sent out there diver who never even got in the pool and months later they have still not done anything to fix it or to inform me of them looking into the cracks. I would not go with this company. I regret even getting a pool after dealing with them.

Construction began mid-July and was finished late August. Very satisfied with experience. Project manager Jorge was always available and addressed any issues or concerns immediately.

The pool has been the biggest headache, it has been a big disaster, somewhat of a disaster. They started in June, June 24 and they completed late September. I liked their pricing. They need a whole new project manager for the guy that was overseeing our project. There was no communication. There was lack of communication, lack of presence, lack of attention to detail, from that project guy. What they did is, they did the pool and they messed up on the plumbing, so then they had to drill into all of the jets that we had installed. There was like 15 or 20 jets, so they had to drill in. I have pictures of it all. They had to drill in and redo it. They installed the light, the light that we had installed was a defect. But again, he didn't know it and realize until once they poured the water in there. So, the light wouldn't work. So we had to call and wait for them to come out there and replace it. The heater that they brought in doesn't work. So they replaced all these parts in the heater because we wanted to heat the pool. It turns out, they had the manufacturer rep come out and look at the heater as well and now they're saying that we need a whole new gas meter because that is what is causing the problem. I overheard the rep say, "Look, the piping that you use is one inch off from there to here. Why did you use one inch all the way over here?" The guy couldn't explain it. But now they're saying we need a bigger meter, I guess because they're not wanting to replace the piping. So either we're going to have to pay for s new meter or something, I don't know. Not only that, they had, in the beginning stages of the building of the process of the pool, they backed into our fence with the Bobcat multiple times. Our fence line neighbors up with three other fences because we have a long driveway. So they ruined that whole fence that backs up to three different neighbors and the most they did was credit us $300 for the materials and I told him, "Okay, we still have to pay for labor and you guys have left it like this for two or three months along with the heat, the rain, the wind and now the whole entire fence is compromised because it's all leaning and wobbling, warped and what not. So now we have to replace the whole fence, but they're only wanting to replace what they messed up. It was our mistake, but we're not going to clean it up, we're not going to offer more than what we feel that we're responsible what we broke but now that we compromise the rest of the fence, it's your mess to clean up. So it's a big mess. I will never use them again, I will never recommend them again. Their project manager should have done a better job to be out there, not just being out there but overseeing the project correctly. In my professional world I have to make a list of everything I do and everything I'm doing with budget cost and what not. I handle a portion of my company's money, so I've got to be accountable for where it goes and what is the return on investment. So, for me to be on this side of the fence, knowing that he should have been as professional as anyone else out there would be expected to, I think he failed. If I was them, I would be looking for a new project manager.

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Contractor   did not finish his job, did not answer his phone, left site undone.
Bluehaven, who recommended Contractor, did not answer my calls, then told me they had nothing to do with it.

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i PAY HIM AND HE GAVE ME EXTRA BUSINESS CARDS AND I GAVE HIM BUSINESS CARDS FOR MY NEW BUSINESS. MY WEB PAGE IS WELCOME SPRING MELONIE WRAPS.MY IT WORKS. HE STATED HE WAS GOING TO MAKE A ORDER. DOING BUSINESS WITH WHOM YOU TRUST.

Blue Heaven send a man to my house to inspect the unfinished work of Gonzalez. I was told that Gonzalez will come and finish the work. TO this date I have not see not heard from Gonzalez nor Blue Heaven Pool.
The man that was sent by Blue Heaven, is a Field Superintendant for Blue Heaven, Jorge Arevalo.
It has been several months and I am still with a cracked walkway and unfinished work around the pool.

The representative helped design our dream pool.  The pool exceeded our budget, but we hope to proceed next year.  I would consider this company again.

I made initial contact with the Rep: Jay Hale. He was very knowledgeable and helpful in the initial start-up process.  I will be getting an official quote soon.
 
I will keep the Angie's List Members abreast of the situation and if a contract is awarded.

I wouldn't go with anyone else. These people are great! From the conception of the pool to the finish of the pool, it's been the least painless we've had to do period. Whatever you want them to do, if you're not pleased with it, they'll fix it!

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I have called Blue Haven Pool and stated the situation - so far, I have not received an answer either.
I have contacted Angies List, I have contacted the Better Bussiness Buro -
I still have the crack in the sidewalk, the work is still not finished and the Warranty seems to be nill.

Although their price was slightly higher than others, the work they did was excellent/prompt. They built our pool 16 years ago, and I will only use their services in the future. The problems/solutions were clearly explained. Jim, the lead service tech, may be a bit "gruff," however, he seems to be honest and sincerely committed to the work he performs. All systems were brought to "code," and performed in a timely manner.

Our sales rep was very good and easy to work with. The building manager was responsive. Everything went as expected.

No negatives to report for the quote process. Everyone deserves a vacation, so I would not hold that against the company. We wanted to get the project started so we chose one of the other companies and we have no regrets.

Prompt start time. Progression was quick. Clean up was good. Follow up on all calls exceptional. All questions answered. All crews were outstanding in their professionalism and their willingness to go beyond the norm to produce an excellent product.

It turned out superb. Absolutely perfect.

The new pool is beautiful. However, the process has been very frustrating: 1. Blue Haven does a poor job of supervising their subcontractors. Many left trash and garbage in the yard and then failed to return for weeks. 2. The contract called for 2 months to complete. After 4 months it is still not complete. 3. It takes frequent calls to the office to get something done.