Bexar Air Heating and A/C

We weren't satisfied. When they came out to, they did the service, they told us that we didn't have to worry about, nothing to do, they would fill out everything for the warranty, and so we assumed that they did that, and when we used the warranty it was no longer valid because they didn't do it. So we lucked out on that, and we had to buy another unit. I will never use them again, nor will I recommend them.

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It was a nightmare. Our old AC/Heating Unit lasted 13 years. So, when it was time for a new one, we were excited. We greeted the two techs from Bexar Air with open arms. Steve worked on the unit inside and Morgan went upstairs to untangle the air ducts. When he went upstairs and saw them, he started to swear and pulled a tantrum, screaming profanities and saying that he was not going to fix the F!!???!! ducts, and then stormed out of the house.

Before installation, both the president of Bexar Air and the service manager had promised and assured us that the tangled air ducts would be untangled when the new unit was installed.

Morgan came back into the house, went into the attic and put in one damper. He was so nasty and rude when I asked him what he was doing. He mumbled. I never could get any information from him as to what he was doing in the attic and his partner was no help. Morgan was furious. His partner, Steve, ignored him and the chaos he was creating.

We had also been promised that our normal Bexar Air tech, Rick, would be onsite the entire day while the unit was being installed. He was here for 15 minutes and then reassigned elsewhere.

Then, Morgan used my personal bathroom toilet. He did not wash his hand after touching himself, and so, when he went storming downstairs he touched the banister, the walls, and etc. He was still fired up, angry, doing nothing, and nasty. So, I asked him if I could speak privately with him. My sister was here and she stood off to the side when I spoke to him in my bathroom and his partner was in ear shot.

I nicely asked him what was wrong, why he was so upset, and told him that the day was exciting for us because we were finally getting our new unit. Then, I told him he should never have used my personal bathroom toilet (we have a guest room with toilet) and by not washing his hands he spread germs throughout my house.

At that, to my shock and horror, he put his hand on my chest and shoved me against the wall with full force. I slipped down to the floor. My sister and the other tech saw it. The other tech, naturally, pretended he saw nothing.

My sister called the president and I called the service manager. Neither man came to our house to take control of the situation. Morgan sat in his truck for the remainder off the day and only one man, Steve, worked on the unit inside. Rick, the tech who was supposed to be with us all day, showed up, spoke first to Morgan and spent quite a while with him outside before coming in and then came inside. Once inside, he was so nasty and rude. He left and spent the remainder of the day with Morgan in the truck. Apparently, they are friends.

So, a two man job was done by one man. I called the Bexar Air office again and spoke to the woman who schedules the techs to install. She admitted she knew Morgan had a violent nature, but was the best installer. Well, he did nothing in my house but spread germs and assault me. She, the president, and the service manager all downplayed and ignored the fact that I was pushed. I should have called the police.

The next day the service manager came to check their installation. He and the president’s partner, Harry, promised they would make everything right. They did not. The air ducts were never untangled and the thermostat was never moved. The registers, which we bought from Bexar Air, were put in a week or so later.

We had problems with the new unit right away. So I kept calling. I am an artist and had NO A/C in my art room. All my paint dried up along with glues, fixatives, and etc. I spoke to Harry again (partner in Bexar Air) and he again promised to fix everything. He told me to write to the president Jerry Barragan. So, I did. I received NO answer. He ignored it. So I followed up. He ignored that too.

I can still file a police report. Regarding the air ducts, now, to have another company untangle the air ducts it is going to cost between $3,200-$3,600!

They lied and cheated us. And, I was violent pushed. Not one of them came to our house to take charge. They went back on their promises. Plus, when I would call in because the unit was not working correctly, they were so rude and nasty.

We had been a customer of Bexar Air for close to 13 years!!

They did a great job as usual. I have used Bexar Air for years now. I'm so glad I found them. It's great to find a good contracter, but even better to find an honest one. I highly recommend them!!!

I called the company twice to have someone come out, and finally on the third day someone called me back and they were able to come out that very same day. We have used Bexar Air for many many years so that small detail was not a big deal for us.
The technician climbed into the attic to check the equipment up there. He let us know that the duct layout to some of our rooms was less than ideal (which explains why those rooms never really heat up or get cool). Performed tests on the unit outside. Spent a good amount of time making sure everything was ok and then explained everything to us when he was done.

They said they could just add Freon if it's a small leak and wait because you have two years left on the warranty and if we put in a new part that will only have a one year warranty. I ended up spending almost as much as it was going to cost to replace the part on service calls and replacing Freon. But I didn't know which way to go. The last time that they came out it has lost Freon again with this suppositively small leak, I said it's going to be more cost effective to go ahead and replace that part. They had originally quoted me $995 to replace the part and fortunately they had written that down on my receipt and I kept the receipt because by the time I said let's go ahead and do it, they were going to charge me close to $1200. I was uneasy about that. They came and replaced the part pretty much had to rebuild my system, take it all apart. They didn't warn me that what the job involved was cutting out pieces on the interior and welding in a new part inside my hole on my unit. The inside unit is in my laundry room. He didn't tell me anything about what he was going to do and when he left I found soot all over everything in my laundry room. All over the clothes, clean clothes, dirty clothes, didn't matter. Everywhere, I'm still find soot. It's been a couple months now. I can not seem to get rid of all of it. He wiped down all the main surfaces, I give him that credit. But I really felt that I was owed the courtesy of being forewarned that there was going to be all this soot, all the black ash all over my laundry room. I could have protected my belongings. They sold me something that was faulty that I think it was Ruud's fault, not their fault.

I have used this company 3x now for 3 different properties over the last 3 months and each time they have been top notch. On 2 instances I had other companies do work but Bexar Air fixed the work the others weren't thorough enough to get right. 1st usage was on a rental home they found a simple foam problem in attic a/c unit that another company missed and wanted to charge me for a motor replacement. Bexar Air cut the foam out and made sure system was fully sealed. 2nd was on my current home where system was making a loud noise, they fixed it same day to where system is working better than it has in years. 3rd time was for a new home I am purchasing and the fully upgraded 2 a/c & furnace systems inside and outside the home. As it was an older home they fully brought everything up to code and did the little extras to make sure their worked looked professional and that I fully understood how the new system worked. Great company that I was fortunate enough to have a friend refer to me.

The power went out in our neighborhood.  While the power outage was brief, little did I know that it a surge damaged the circuit board and motor fan in the A/C.  When I called Murphy, it was late and JoAnn had someone come out in the evening.  Bryan came out to check the A/C and discovered the issues.  After several days of finding the parts and repairing the fan, everything was resolve.  What I would like to emphasize is that during all this, we had no air.  Bryan continued to provide excellent service and always put us first.  He contacted Jerry (the owner) to see about lending us some portable air conditioners during the process.  Furthermore, Bryan was not only gracious, but punctual, and professional.  He is a great employee and I am thankful to him for everything he did for us.  I would also like to thank Jerry for trying to make the most of the situation.  I have been with Murphy for a few years and have always been satisfied with the service.  I have not had any issues or disappointments.  Thank you again, for the great service.  I am very appreciative.

They were really honest with what they were trying to sell me and they gave me quite a few options to choose from as far as the air conditioning unit. It was getting hot and my wife was pregnant, so they kind of prioritized our job and got it done in one day. It was pretty good. I'll tell my family and friends to definitely use them.

Fine. Just what you'd expect for an annual check up.

They were very knowledgeable, thorough, and fairly priced.

They've been able to come out quickly each time and the technicians sent out each time have been efficient and helpful. Their prices are slightly above average but once I've seen the quality of the work done, it makes it a little easier to write the check.

The owner of the company actually stole my unit because they said we didn't pay them. We never hired them, we hired the other company and they should have paid them. I reported them to the police and they said he should return the unit, but he still hasn't. I didn't pay this company directly, I paid the contractor and they were supposed to pay Bexar Air. We were staying at a hotel but my neighbors called and asked if we were having a party late at night; it turns out that they were doing the work and playing music really loud.

I always have had a good experience with Bexar Air. This was a small job, but they were just as professional as on the bigger jobs I've had them do in the past. They sent someone out the very next day after I called and only charged $25.00 for the work. My biggest expense was the standard trip charge of $77.00. The service person answered all my questions. I feel they are honest and trustworthy because they only do what needs to be done and don't look for extra things to charge you for. It is such a relief to know I can always rely on Bexar Air technicians to be honest and competent. I highly recommend this company. (I only just joined Angies List today, but I have used Bexar Air for all my Air Conditioner problems and maintenance for about 10 years.)