Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon

Atlas Floors Carpet One

Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,

About us

Additional Locations: Atlas Floors Northwest Showroom 10242 W. Loop 1604 N. (between Bandera & Braun Rd.) San Antonio, TX 78254, 210-298-5006 Atlas Floors Warehouse & Main Office 6740 Poss Rd, San Antonio, TX 78238, 210-734-5007. Atlas Floors Carpet One has been family-owned and operated in San Antonio since 1948. Being part of Carpet One combines the benefits of being locally owned with the buying power of over 1,000 stores. With 2 showrooms in San Antonio, TX, Atlas Floors Carpet One flooring store is always just a short drive away. With a great selection, trained sales staff & installation crews and special financing, we have you covered. Additional DBA - Atlas Floor Co., Inc.

Business highlights

77 years of experience

Services we offer

& bamboo, 2014, 2015 & 2016 Angie's List Super Service Award Winner! Atlas Floors Carpet One sells a variety of quality carpet, all available to be professionally installed. We also sell area rugs, and offer hardwood sand & finishing services. Call, ceramic, cork, hardwood, laminate, linoleum, message, or visit one of our two showrooms today!, porcelain, professional floor care products, vinyl

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.9122 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
6%
3
0%
2
1%
1
1%
Showing 1-25 of 122 reviews
Sarah M.
Jan 2022
5.0
Yes, I recommend this pro
Had carpet and tile removed. Also new tile set. Sandy was a wonderful contact. The crews were very professional. Timelines were kept. Supervisors and Sandy checked on the work. Our floor is beautiful!

Richard F.
Jun 2021
5.0
Yes, I recommend this pro
Terrific selection, service and followup. Exceeded expectations.

Morgan L.
Oct 2020
5.0
Yes, I recommend this pro
Beginning to end went flawless.

Laura T.
Nov 2019
5.0
Yes, I recommend this pro
Sherry Young at Atlas Floors is a pleasure to work with. She always immediately responded to any question or concern I had. My new wood floors are beautiful and exactly what I had hoped for. The installation team, headed by Edward, was great.
Response from Atlas Floors Carpet One

"Thank you so much for the valuable feedback. We are grateful that you chose our company for your flooring project, and we are so happy to hear you are delighted with the experience. We will make sure to pass along your kind words to your sales professional and installation team. Thanks again!"


Loretta A.
Jul 2019
5.0
Yes, I recommend this pro
They went the extra mile. They brought in every expert until it was perfect for me. Ive used them for many years and they are perfect.

Mario D.
Sep 2018
5.0
Yes, I recommend this pro
Replacing the carpet in the bedroom areas of our home was way overdue. My husband and I stopped by Atlas Floors and were surprised they carried a very good assortment of 100% wool berber carpet at such reasonable prices. Sherry gave us a very fair estimate. Several weeks later we returned and finally made a selection. Sherry educated us about the carpet we were about to purchase and carefully went through their service contract so there would be no surprises at the point of installation. The Atlas workmen were very experienced and highly efficient in their work. They moved the heavy furniture and even re-situated it when I asked them to. I was surprised to see a foreman who later came to the house to inspect the work before the crew left! Wool seams were expertly folded where the carpet met the tile floor. I am so happy with the quality of the wool carpet, Atlas' competent salesperson, Sherry, and their experienced and professional work team. I should have done this many years ago. I would definitely consider them for another flooring job.
Response from Atlas Floors Carpet One

"Thank you very much for the kind words. It means a lot to us. We appreciate your business, and we hope you enjoy your new wool carpeting for many years to come!"


Susan R.
Apr 2018
5.0
Yes, I recommend this pro
$1,200
We purchased carpeting from Atlas Floors Carpet One. Sandy Cheatham was our salesperson. She was very friendly and helpful. She helped us to choose the best carpet for our needs. The measurements were very accurate. The installers arrived right on time and did a great job. They were all very professional and friendly. I would highly recommend Sandy and Atlas Floors.
Response from Atlas Floors Carpet One

"Thank you for the nice review. We really appreciate everything."


Diana R.
Dec 2017
5.0
Yes, I recommend this pro
$9,900
Excellent from start to finish
Response from Atlas Floors Carpet One

"We really appreciate your business. It was a pleasure working in your home. The team will be thrilled to hear about your All-A review. Thanks again!"


MARY M.
Nov 2017
5.0
Yes, I recommend this pro
$5,000
Sandy Cheatham was our salesperson and she was excellent. She came to our house measured, gave us an estimate working in all possible discounts. I went into the store a couple of times and she was always helpful. She gave me great advice on picking out the carpet. I would send her an email and she very quickly responded. Always kept us up to date on status of project. Our installers, Dan and Mike were also great. We got a call they were on their way and arrived right on time. They worked all day without break or lunch. From 9:00 a.m. until 5:00 p.m. They moved all our furniture and installed carpet. Everyone we had occasion to meet and work with at Atlas were professional and friendly. We will certainly use them again and will recommend to friends and relatives. Also, the carpet looks great!!!!
Response from Atlas Floors Carpet One

"Thank you very much for the kind words. The rest of the team will be thrilled to hear your positive feedback. We really appreciate having you as a customer. Let us know if we can ever help with anything."


Maj. D.
Oct 2017
5.0
Yes, I recommend this pro
$4,500
Outstanding salesman and floor installation. Very professional, careful with home furnishings, accommodating and true craftsmanship for installation. They will be installing carpet in other areas of home.
Response from Atlas Floors Carpet One

"Thanks for the kind words. We will pass them on to your sales professional and installation team. They will be thrilled to hear your positive feedback. Thank you very much for the business!"


Laurel C.
Aug 2017
5.0
Yes, I recommend this pro
My husband and I could not be happier. They were the ONLY place we went to (and I went to several) that didn't immediately take us to an unairconditioned warehouse to look at cheap builder grade carpet. They offered beverages and showed us the selection in their showroom. Quality was top level and service was prompt and when they said it would be. It was something I have saved to do for many years and they more than met my expectations. Will use them again for any flooring needs we have.
Response from Atlas Floors Carpet One

"Thank you very much for allowing us to work in your home, and thanks again for leaving us such kind feedback. We appreciate having you all as customers!"


Jimmy S.
Jul 2017
1.0
Sales representative were poor in customer service. My wife was told rude comments by a female assistant and neglected by original representative since she was just returning a sample of flooring.
Response from Atlas Floors Carpet One

"First off I'd like to apologize for the negative experience you had with my company. Even though feedback like this is tough for me to read, I appreciate you providing it, because we will use your input to get better. As a third generation owner of my family's business, I take our reputation very seriously. Anything less than outstanding customer service is unacceptable to me. I would love to hear more details about your experience, so I can take the appropriate corrective action with the staff members in question. I understand if you and your wife have chosen to take your business elsewhere, but in the case you haven't, we would love a second chance to show you the excellent customer service that this company was founded upon, and that has earned us Angie's List's Super Service Award for the past several years. Contact me any time. Billy Mahone III Email - b.mahone3 at atlasfloors.com (AL messaging doesn't allow "at" symbol) Cell - 210-413-5513"


Roy T.
Jun 2017
5.0
Yes, I recommend this pro
$6,000
Ken Munir was great to work with as the store's "point-of-contact", although at times he seemed too busy to be available for issues on our project. The biggest positive for Atlas Floors is the expert advice that we so sorely needed and received on grades and types of carpet, finishes, carpet pads, types and brands of hard wood floors, and on and on and on. Getting our heads around the different carpet weaves and piles would have been daunting. But Ken deftly steered us through the maze and gave us invaluable advice on everything – even colors and finishes! The installers seemed to all be highly skilled at their work. All in all we were highly pleased with Atlas Floors, and we will certainly be recommending Atlas to our friends and neighbors. At the end we only had 2 “complaints”: 1. At the end of the project we felt pressure to incorrectly (and more cheaply) install our sliding closet doors. We had to “insist” on floor guides being installed so as to properly anchor and provide a runner for both of our 2 sets of sliding closet doors. It seemed as if Atlas was willing to walk away with the doors in a free hang instead of being in a track. 2. Ken verbally instructed us to “leave our baseboard paint out” and that Atlas’ workers would touch up the base boards as required. But, alas, when we asked the Atlas installer about touching up the baseboards he said that “they never do paint touch up”. Since I didn’t have this item in writing I felt “stuck”. But overall, not considering the scuffs on the baseboards, the finished wall-to-wall carpet and new hard wood floors are beautiful!
Response from Atlas Floors Carpet One

"Thank you very much for the business and the valuable feedback. Due to the mix-up with the touching up of the baseboards, I would like to offer to send a painter out there to take care of that for you. Please reach out to Ken, and we will get it on the schedule. Thanks again."


Darin L.
Jun 2017
5.0
Yes, I recommend this pro
Very courteous and knowledge of products offered. Installation was very professional and timely including a last minute repair during installation
Response from Atlas Floors Carpet One

"Thank you very much for the business, and for your positive feedback. We are glad to hear it! I will make sure to pass along your message to the rest of the team. Thanks again!"


August H.
May 2017
5.0
Yes, I recommend this pro
Job put on hold, will visit again later.
Response from Atlas Floors Carpet One

"Thanks for the "A" review. We hope to get a chance to work with you in the future. Let us know if we can help with anything."


Bill D.
May 2017
5.0
Yes, I recommend this pro
$250
Very well overall
Response from Atlas Floors Carpet One

"Thank you very much for the order. We appreciate the "A" review as well."


Robert R.
May 2017
5.0
Yes, I recommend this pro
Great, at first. It was a pleasure to meet Sandy Cheatham, an interior designer at Atlas. We looked over several options and then selected the one we wanted. The day for the install came, and the carpet was too thick to fold into place on the stairs going upstairs, as well as impossible to put down around the baseboards. The Atlas floors team, Sandy and the installers, took it all out, we re-arranged a new date and time, (2 weeks later), and this time it was a perfect fit. The original carpet was defective at the factory. They were very apologetic, and made it work the second time. Again, no fault of theirs.
Response from Atlas Floors Carpet One

"Thank you very much for the kind words. We really appreciate your business, and for being such a pleasure to work with, even through the issue with the initial carpet. Thanks again from the entire Atlas team!"


Kathy D.
May 2017
5.0
Yes, I recommend this pro
Haven't pulled the trigger on the job but Atlas was awesome. Very proactive.
Response from Atlas Floors Carpet One

"Thanks for the kind words. We think you are awesome too! ;) Whenever you are ready to pull the trigger, just let us know. It would be a pleasure working with you."


Melinda D.
Mar 2017
5.0
Yes, I recommend this pro
$2,900
They showed up as scheduled and finished in one day. It looks beautiful. They have a big selection of flooring. The prices are comparable to other stores in town. They were very professional and knowledgeable.
Response from Atlas Floors Carpet One

"Thank you very much for the business and for the positive review. We really appreciate your kind words. We hope to work with you again sometime down the road. Take care!"


Kate H.
Mar 2017
5.0
Yes, I recommend this pro
We now have absolutely GORGEOUS flooring. Our installer was not only a craftsman of this trade but a true artist. His attention to detail was absolutely amazing and we are just in awe at how well every thing turned out. We highly recommend Atlas Floors Carpet One for all your flooring needs.
Response from Atlas Floors Carpet One

"Thank you so much for sharing your experience and beautiful photos with everyone. We are thrilled to hear how happy you are with your new flooring and staircase. We know you have a lot of choices in floor covering companies, so we are very appreciative that you chose us. Please let us know if we can ever help with anything."


Kathleen C.
Mar 2017
5.0
Yes, I recommend this pro
$8,000
I was at work at the time so I wasn't present for most of the installation, but my husband said it went fine. Didn't have any trouble with the guys that came out, they did a good job. The product looked great and I would say overall, they did very well.  

It was pretty easy to get them scheduled to come out. The company did it, the installation. We probably could have shopped around a little bit more and saved a dollar or two. They were quite professional. They did order a lot more wood than we needed though, so we have 3 whole boxes out in the garage, that we never used. 

Response from Atlas Floors Carpet One

"Thank you for the kind review. We appreciate you entrusting our company with such a large flooring project, and sharing your positive experiences with everyone. If we can ever help with anything in the future, please let us know. Take care."


Brian H.
Mar 2017
5.0
Yes, I recommend this pro
$950
AMAZING!!! Right from the beginning this business was a class act. We had a horrible estimate experience with another flooring / carpet business in the area, so we were very nervous. Veronica, interior designer, was my primary point of contact through the entire process. She was able to schedule me within two days of my call for an estimate. She arrived on time, was very professional and EXTREMELY considerate of the fact that I was still on maternity leave with my newborn son. She constantly offered to come to my house so that I did not have to travel with the baby. She responded to calls and emails immediately. She also NEVER tried to sell me more than was needed. She understood that we were moving, so we did not want to spend a fortune on flooring. The technicians (Sergio) who arrived were careful, respectful and very focused. The overall completion of the project looks awesome!! Would DEFINITELY recommend this business to anyone in the area.
Response from Atlas Floors Carpet One

"Thank you very much for the kind words, and for entrusting us with your business. We are happy to hear your positive feedback in your dealings with our company. We will make sure to pass along your review to both Veronica and our installation team. Please let us know if we can ever assist with anything in the future."


Mario R.
Feb 2017
5.0
Yes, I recommend this pro
Thanks....great job!
Response from Atlas Floors Carpet One

"Thank you for choosing us for your project. We really appreciate the positive feedback."


Phil H.
Dec 2016
5.0
Yes, I recommend this pro
Ken was very helpful and responsive to my needs. The installers were punctual and kept me informed along the way. They cleaned up their mess as they were working. Ken oversaw the job to make sure everything was completed and up to par. I would definitely use them again for my flooring needs. Amazing job well done!
Response from Atlas Floors Carpet One

"Thank you for the valuable feedback. We are excited to hear you were pleased with your sales professional and installation team. We appreciate the business!"


Sandra M.
Dec 2016
5.0
Yes, I recommend this pro
$2,000
They are tickled and delighted. Needless to say, I am pleased.
Response from Atlas Floors Carpet One

"It is great to hear that your grandchildren are enjoying their new carpet. We really appreciate you doing business with us. I will pass along your kind feedback to your sales associate and installation team. Thanks again!"

Showing 1-25 of 122

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Atlas Floors Carpet One is currently rated 4.9 overall out of 5.
Atlas Floors Carpet One accepts the following forms of payment: CreditCard
Yes, Atlas Floors Carpet One offers free project estimates.
No, Atlas Floors Carpet One does not offer eco-friendly accreditations.
No, Atlas Floors Carpet One does not offer a senior discount.
No, Atlas Floors Carpet One does not offer emergency services.
No, Atlas Floors Carpet One does not offer warranties.