Artscapes Landscape-Outdoor Concepts

About us

You've invested countless hours in the search for the perfect home. Now happy with your dream house you settle in and notice the front and backyard need something. Perhaps a nice flower bed for the front with pottery and native plants or for the backyard a putting green or waterless pond. You may want to go all out and have a backyard oasis created that includes a swimming pool with custom landscaping and an outdoor kitchen or you may just want a simple stamped concrete patio installed for entertaining. There is no concept the designers at Artscapes can't help you with. Best of all, we'll keep within your budget and inform you of your costs up front, no surprises, we promise. Licenses - #045268 & #206026353. Also DBA Artscapes Professional Services, LLC. Artscapes Pools and Construction, 1-800 Landscape San Antonio, LLC

Business highlights

21 years of experience

Services we offer

& Hardscapes. Landscape Lighting – Design & Installation. Outdoor Kitchens. Pergolas & Decks, Construction, Design, Landscape Services – Water Features, Natural pools, Swimming pools

Accepted Payment Methods

  • CreditCard
Reviews
4.113 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
0%
3
0%
2
0%
1
23%
Showing 1-13 of 13 reviews
Drusilla S.
Jun 2015
5.0
Yes, I recommend this pro
$1,950

Artscapes treated the front and back lawn for weeds and grass1 week prior to starting the project.  I was notified in advance before the workers arrived at my home.  He removed all plants (except for holly scrubs and saga palm tree) that were previously planted on 3 July 2014 by another local landscaping company.  He planted several plants and a tree.  So far I am a happy and satisfied customer.  The workers were very professional, worked diligently on the project, and completed the job in less than 8 hours.

I would highly recommend Artscapes to my family, friends, and co-workers.  The owner of Artscapes knew I had a limit budget.  The cost of the back lawn was in my price range and the re-planting for my front lawn was affordable.





Martha K.
Sep 2014
1.0
$15,000
Right from the start of the job It was apparent we were not Mr. James Lawrence's priority. He was on-site no more than 15-20% of the overall job and that mostly due to him working with and attempting to install the irrigation system...a job he is not qualified for nor licensed in the state to perform. He claims his work is all warranted for a year yet from the start the irrigation system would not reach to the end of the line consistently. The yard is approximately 50X70X30 and he only installed one zone - after ten days he sent another licensed irrigation specialist out who said Mr Lawrence had installed the wrong drip valve and should have used more than one zone so we forked out $300 for the new valve and to have his work warranted for a year. Fast forward four weeks and the largest tree planted starts turning brown. We called and sent pictures to James and he said we were over-watering (the recommended once a week for 40 minutes was what we were doing - on a timer). I had two licensed Arborists look at the tree and they discovered the tree had been planted 6" below the soil level with local caliche soil placed on top as well as the hole not being dug wide enough. We continued to call and leave messages with Mr Lawrence - I sent the last text August 31st with a picture of the dead tree and also letting him know that now I cannot use my vegetable box due to no water getting to it but he claims he never got the text. This was only six weeks after he received his final payment. He has since sent yet another irrigation specialist over who says we will never get water to the end of the line unless we pay another $550. I refused and told him to talk to James. To date, I've had the one Mexican hybrid oak, two Rosemary plants and about eight Stella d'oro daisies die - I would have had a philodendron die but I moved it myself to a partial shade spot in the front of the house. It was burning up in the full southern east to west exposure and when I pointed it out to James he said he did not realize that was the exposure there. The entire backyard is full southern east to west exposure. James promised our our dead tree would be replaced this last Frida Sept 19th buthe did not show nor has he returned either of my husband's calls from Sunday the 21st. Our next contact will no doubt be through a lawyer. I have only written three reviews on Angie's List and all of them have been laudatory. Of course we had some minors issues with all of those contractors but overall the experience was positive. But this has been the worst example of unprofessional fraud-like business behavior I've ever seen or dealt with.
Response from Artscapes Landscape-Outdoor Concepts

"It is very hard for me to address [member name removed]'s comments. I can say this that at the day of completion [member name removed] recorded a video of how great her landscape looked. The planters she mentioned (that I built for Free: materials and labor) were damaged when I noticed the placement was off. This seemed to start the beginning of her being upset. I did fix that personally. The drip irrigation system definitely was failing but again I paid to have two outside companies to come and do the repairs. Again, I replaced the tree at my expense no questions asked because I felt like it was the honorable thing to do. She has a beautiful landscape that many would suggest is the best in the neighborhood. There is one thing that I have learned from [member name removed] and that is the power of documentation. Clearly, there was some confusion as to warranty and agreed scope of work. Over the years I have diligently tried to spell agreements out in detail and a professional manner. I have since then implemented a third party inspection service for my projects to help quality control and address end user concerns. I appreciate [member name removed]s business and feedback."


Richard S.
Jul 2014
5.0
Yes, I recommend this pro
$1,200
We wanted a plan for our landscape to implement in a multi-stage process.  The blueprint sized plans provided were very well done, with all the information needed to work with contractors to put in a new driveway, entry way and plant beds.

Beau J.
Jan 2014
5.0
Yes, I recommend this pro
$50,000
Workers were prompt and qualified to do all elements except the final installation of the putting green surface.  The surface had to be re-installed by a 3rd party.  The final work efforts were completed and acceptable.
Response from Artscapes Landscape-Outdoor Concepts

"Mr. [removed member name] was a great person to work for. I construction the unexpected is to be expected. We had to completely redo Mr. [removed member name] green but the end project was awesome. I can't tell you how much the guys enjoyed working on his project. He has a beautiful home."


Glenn B.
Jun 2012
5.0
Yes, I recommend this pro
We haired another landscaper and they communicated with the one we hired to make sure we got the results we wanted.

Bruce C.
Nov 2011
1.0
$17,000
In Feb 2010 work was initiated and all went according to plan in a timely manner. However, towards the end of the project we lost contact with Mr. Lawrence and it seemed he was busy with other projects which we understood. As time went on, we tried to contact him about completing work which included many plants that weren't delivered and installed, completion of drainage pipe extensions and exchange of a piece of lighting.  Also, although the hydromulch was watered daily according to directions and grass began to emerge, it was thinly dispersed and quickly died out.. Mr Lawrence had taken photographs of the grass situation and informed us that he would contact the grass company.

We were finally able to arrange a meeting with Mr Lawrence around July 2010. He acknowledged the missing plants and remaining work and agreed to complete the project. Also, plants were not arranged as agreed upon and documented in Mr Lawrence's diagram. We never heard from him again and phone calls and emails to his office remained unanswered. Unfortunately, we had paid in full before the project was completed. We estimated that there was about $1400.00 worth of plants and work remaining.

Mark B.
Oct 2011
5.0
Yes, I recommend this pro
$3,000
very good - recommend

Kristen F.
Oct 2011
5.0
Yes, I recommend this pro
$10,035
This project started on Monday, October 17th and is 98% complete to this date, October 24th, 2011.  The only remaining items on the list that need to be completed is to change out the current light bulbs to LED lights (LED lights last an average of 5 years in comparison to 1 to 2 years with the standard outdoor light bulb) and to mount the control box for the outdoor lighting system to the house.

James Williams is a consummate professional.  He was the first landscaper that I met with.  I had interviewed 5 landscapers and received bids from four total.  This company only works on one job at a time.  They are very clean when working and leave nothing behind after each day's work.  I was provided with a complete detailed list of all the plants that comprised my xeriscape.  This list provided all the information that I needed to care for each plant. 

I am very pleased with the work that was performed and would highly recommend this company for anyone doing a major landscape overhaul.  You won't be disappointed.

Wade S.
May 2011
5.0
Yes, I recommend this pro
It turned out excellent.

Patrick E.
Jun 2009
5.0
Yes, I recommend this pro
$2,900
They were terrific. They were prompt and very fair as far as their quote was concerned. They worked with us and came back several times to make sure that we were pleased with the way the lighting was being directed. They also cut the price on the landscaping plan they gave us once they had completed the lighting. Their price was very fair and the quality of work was very good. They were punctual and professional.

Tom G.
Oct 2008
5.0
Yes, I recommend this pro
$3,800
Excellent service once the project was started. It took about 3 weeks to get the ball rolling (landscape designs, etc.), but only 24 hours to do the actual project.

FRANK R.
Sep 2007
1.0
The owner arrived at our home with several workers to evaluate the job and provide an estimate. They stayed about 30 minutes taking measurements and said they would contact me with the estimate. Never heard from anyone again.
Response from Artscapes Landscape-Outdoor Concepts

"UNFORTUNATELY HIS REQUEST WAS DURING A TIME OF GROWTH TRANSITION AND BECAUSE OF THE HIGH DEMAND FOR OUR SERVICES. WE SIMPLY WERE NOT ABLE TO FOLLOW UP AS QUICKLY AS WE WOULD HAVE LIKE BECAUSE WE COULD NOT FIND THE PRODUCT. IN ADDITION THE PRODUCT HE WAS REQUESTING WAS VERY UNIQUE AND WE COULD NOT PROVIDE WHAT HE NEEDED BECAUSE WE COULD NOT FIND THE PRODUCT TO GIVE HIM A WELL INFORMED AND EDUCATED ESTIMATE WITH SPECIFICATION AND QUALITY OF THE PRODUCT."


FRANK R.
Feb 2007
5.0
Yes, I recommend this pro
$1,400
Artscapes was the only one of five companies who bid on the job that took the trouble to set up a demo so we could see what the lighting would look like at night. We had a couple of minor issues with bad bulbs that James was quick to address even when it required him coming out late in the evenings. The house looks beautiful and we intend to have Artscape come out again and install some landscape lighting.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Artscapes Landscape-Outdoor Concepts is currently rated 4.1 overall out of 5.
Artscapes Landscape-Outdoor Concepts accepts the following forms of payment: CreditCard
No, Artscapes Landscape-Outdoor Concepts does not offer free project estimates.
No, Artscapes Landscape-Outdoor Concepts does not offer eco-friendly accreditations.
No, Artscapes Landscape-Outdoor Concepts does not offer a senior discount.
No, Artscapes Landscape-Outdoor Concepts does not offer emergency services.
No, Artscapes Landscape-Outdoor Concepts does not offer warranties.

Contact Information

15321 Redbird Mnr, San Antonio, TX 78253

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