AMERICAN FENCE & DECK

Up to and including contract negotiation and signing things went really well. Travis, an owner of the company, was polite and punctual. After the contract was signed, things went terrible. Several days before the job was scheduled to start, Travis called me and asked if he could deliver and store all the fencing materials onto my driveway. I refused because I did not want to be responsible if any of the material was damaged or stolen and in addition, did not want my garage blocked. Travis became agitated and indignant because I would not agree to his request. The wooden rails delivered to the job site were pine and not the upgraded cedar as required by the contract. I notified Travis of the discrepancy and at first he didn't believe me. He again sounded agitated but I explained to him the rails had tags attached to them which clearly identified them as pine. He finally agreed to have them exchanged. When Travis came to collect payment for the installation, I showed him some problems with the fence installation. Both gates were very poorly made and misaligned. Travis claimed the gates were fine and would not ever become a problem but within just a few weeks one the gates had tilted out at the bottom and in at the top in addition to being out of plumb. Travis met me at the property and even though it was obvious the fence post had become twisted, he would only agree to try to make the gate latch line up so it would close. Our contract called for a one year warranty of materials and labor and when I brought this up to Travis he still refused to replace the defective materials. Within the first few months, the gate became difficult to close so Travis came by and preformed a quick and dirty repair which only lasted for about a year or two. The gate has now become impossible to close and I will have to pay to have it repaired or replaced. This is just one of several problems that were immediately apparent upon completion of the job but for sake of brevity, I chose to just give this one example. Travis did not honor the warranty and was very disagreeable to work with after the contract was signed. I would never do business with him again.

We were very pleased from start to finish. They were always on time, if not a few minutes early. After Travis, the owner, looked at the job, we had an estimate later that day. On the first day of work, they demolished the old fence, and took it all away. We had them replace the wooden posts with metal ones, and they were constantly using a level to make sure the post were straight in the new concrete before leaving it to set overnight. I noticed the installer checking the fence with his level as he was putting the fence up. I was pleased to see that attention to detail. Our drive thru gate had been replaced in the past by a different vendor. It sagged and was problematic. Travis had the crew add metal brackets to the back of the gate to help prevent sagging. It's awesome now! We are very pleased with our new fence, and are having American Fence and Deck do some repair work on our deck.

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The first day the workers removed the old fence and cut down the trees along the fence line, removing all of the old fencing.  The second day they installed the new fence and even put back the landscaping timbers in the places where the fence was not flush with the ground.

Okay

low cost fence install... you get what you pay for... one of our gates doesn't work properly after only 3 months and they did not return my phone call about that problem. the staining went well. little things about the fence could have been better-- the nails are not straight, the 4x4 posts they used are pretty low quality... our sprinkler system leaked by both gate posts after the work was done when we turned our sprinklers back on in may.

Good Job. Happy with results.

First contact with Travis Willingham was a very pleasant experience. He was courteous, professional and punctual. After the initial estimate and acceptance of the contract, it took several weeks for the job to begin due to their heavy work load but Travis kept us informed along the way just to be sure we knew we were still on the schedule. After the initial deposit was paid, it took a couple more weeks to begin only because the lumber AFand D used is in very high demand because if its great quality and was a little hard to get. It is not the average fence board and truly looks amazing. Again Travis kept us informed and up to date.
When the work finally began, his crew was very courteous, professional and fast! We were amazed at how fast the project progressed. My neighbor and I went in together on our adjoining fence and he actually hired AFand D to replace more fencing on their property which they completed simultaneously.
After the project was finished I had a couple issues with gaps under the fence in two places and with a utility box that was left inaccessible but Travis was on the spot with a speedy resolution. The fence looks fantastic and I know it will last for years. I will most definitely call AFand D for any future work they provide.

The old fence removal and new fence job went quickly and smoothly, overall. However, Roland gave me sense that he knew there would be warping in the post, since he pointed out to me how green it was, and then proceeded to jam a piece of rebar against the post, to prop it up. Initially, our gate would not close properly two days after the job was done, and it took a good week and a half for Travis to come out and fix that problem. He put a turnbuckle on the gate which is anchored into the brick of the house. To my knowledge, I have never seen that done before, but it did help keep the gate from sagging. I would never have guessed that we would be struggling to rectify our fence problems four months after the job was done. I realize now that we basically settled for low bid and did not do our homework the way we should have.

We met Travis the representative of the company at the house and discussed the proposed repairs. Shortly after our conversation while we were out of town the fence was installed. This was a trouble free installation that was perfectly done. We would highly recommend this company!

Quick call back response. Started job the next day. Very pleased with the work.

Travis Willingham is the owner. The quality of work is excellent. They are very punctual. The contractors that he hires do very good work. We were very pleased with the final product of what they did. We would absolutely use them again.

I called and set-up a late afternoon appointment. The owner of the company came out and was on time. He looked over what I wanted done and said give me 10 minutes and I'll have an estimate. Before 10 minutes was up he gave me an estimate. I thought is was reasonable and signed his proposal. The construction toke 21/2 days.The crew and workmanship was excellent. We are very pleased.

They left a clean work area, showed up exactly when they stated and really worked with my tight schedule and time frame. I will use them again on a future deck project.

Our experience with American Fence and Deck was great. They were always quick to answer their phone. They came out and gave us an estimate within a day or two of our first call. We waited about a month before giving the go ahead to begin (we had to get HOA approval). They then returned the following week and it took them about a week to complete the job. We couldn't be more happy with their services. We would definitely use them again and recommend them to others.

We were impressed with the bid and knowledge of the foreman who bid our job. Of the 5 or 6 companies I contacted, Brad was the only one who showed up on time and returned the bid to us whe he said he would. This is why we ultimately hired them. In the beginning, we did have problems with several aspects of our very large job, and had to get Travis, the owner involved once it was apparent some projects needed to be redone. It got to the point I was afraid we might be too expensive to fix... Once Travis came onsite and took charge of it all he made us very confident that it would all be taken care of - and it was. The lot clearing took longer than expected, but once they got a different worker in it was finished up quickly and looked great. The crew that did the original stone work (flagstone and garden wall) did a sub par job and then ditched town rather than come back and redo - but Travis brought in another crew to redo the entire patio (no extra charge to us) start to finish and we are extremely happy with the results. Same with the wall/door inside. The first guy couldn't match the texture on the new wall, so Travis brought in a restoration company to retexture the whole room and foyer so it would match. Even though we live an hour from him, once he got involved in fixing our issues, we saw him nearly every day until the work was completed so he could check on every aspect to make sure we were happy. Despite the hiccups in the beginning, we would recommend Travis and his company to anyone. What could have been a contractor nightmare story turned into a “Job Well Done”. He isn't afraid to get personally involved if necessary and will make sure you are completely satisfied with the work before he is done.

Overall, the job went well. The company's estimator showed up when scheduled and made several suggestions that made for a better-looking fence. On the first day of construction, the contractor was several hours late because its workers needed to complete another job. However, once they arrived, it took them only 3 or 4 hours to install the fence posts despite the rock that made digging the post holes difficult. On the second day, the workers showed up promptly a 7 AM, as promised, and completed the job by 11 AM. They cleaned up the job site before they left.