Alamo Handyman LLC

If I could give them 0 stars I would. Our 2nd story balcony (30 feet from ground level) had water leaks. I called them and explained out issue, telling them they would need a 30 foot ladder to get a good look at the problem. An estimator came out 9/29/21, looked at it from the ground and the balcony and said he would need to send a 2 person team with a 30 foot ladder (duh) to pull off some wood to do a proper estimate. They said they would charge ~$600 for this, to which I agreed and promptly paid. They scheduled this for 11/2/21 and then called to change to 11/8/21. Two older gentlemen came on the 8th WITHOUT a 30 foot ladder. They said they would need to come back with a younger person and a 30 foot ladder. Scheduled this for the next day. They came back with a ladder but no younger person. They said he was delayed due to a wreck on I35. I later heard him say on the phone "I told her you were stuck in traffic in case she asks". The young guy eventually got there, climbed the ladder, pulled off one piece of siding and took about 3 pictures. That was it for $600. They said they would get me a quote. I called them many times to ask about my quote, the last being 1/6/22. Despite repeated assurances, I never received a quote. IF YOU DON'T WANT THE BUSINESS DON'T STRING PEOPLE ALONG. I had this work done by Moses General Contractors, who did a great job on the work and a great job of communicating with me.

I needed to make repairs in my attic as part of selling my condo. It was easy to schedule an appointment for an estimate and later to schedule the work to be done. The estimator was very knowledgeable and helped me understand how the work would be done. On the day of repairs John reviewed the work to be done and set to work. Later a coworker arrived to assist. John and Bill got to work and completed the work in a few hours. The work was well done and they were careful to pickup after themselves. I asked that whenever they were not in my garage (cutting sheetrock) to close the garage door and they were careful to do so each time. They were professional and personable. A very pleasant experience. I've used Alamo Handyman for 2 other projects and would recommend them to anyone. It was very easy working with the office as well. I called a few times to ask questions and each time, everyone was pleasant to work with and very helpful.

They did a great job repairing the shed. Will recommend this company to a friend that needs similar repairs.

Initially, they reached out the same day. Charged us $50 to come out and look at the area we wanted repaired. Said once they provided a quote on the work we needed done, they would apply that $50 to overall cost of the project if we went with them. After that, we've not heard from them...almost 3 weeks and no response. We've reached out via email and phone multiple times and all we are told is they'll follow up, but no follow up has happened.

Lalo realigned hinges on a metal door and adjusted door knob on a closet door in same room. He was professional, knowledgeable and courteous. For other handyman services, I would not hesitate to call Alamo Handyman.

Handyman Bill arrived promptly and completed all work as requested and cleaned up the job site completely. He was knowledgeable and professional.

Brilliant, Professional repair and great customer service. Friendly, Knowledgeable handyman. Benny Cortez from the company gave us great advice on the smart lock we can go for and provided the service to restore the door and install the lock we picked. Will utilize services in the close future if repairs required. 100% recommend service provided.

Well. They cleaned up the area and re-sealed it properly.

The contractor does nice work and addressed all of my concerns. The work is definitely A rated. It was the financing the brought the overall rating down a letter. The interest free promotional period was supposed to be for 12 months. It ended after 6 months and I was unable to transfer the balance to another creditor.

Timely, professional, clean area after job. Great service!

It went very smoothly, the technician was friendly and knowledgeable. The job was complete in 30 minutes and they came within 2 hours of my first contact with them.

They schedule a quote and then decide they don't want to give you one. Then they stop answering when you call to find out what happened. Don't even bother with this company. Save yourself some time and call another company.

Didn't know it would cost an extra $1,000.00 to paint the schiff and fascia until they already started the project. Brought the cost to almost $4400.00.

When the service guy came out he was great, very professional and answered all my questions. He came out on Wednesday to give an estimate, said he would email me the estimate but that if I did not get the estimate in my email by Friday to call the office. I called the office Friday and was informed it takes 7 to 10 business days to recieve an estimate. I was not aware it would take that long. She stated she would let the technician know and see if she could give it a push and it will be quicker but that ultimately it would take 7 to 10 business days. I stated I was not aware it took that long and I would not wait 7 to 10 business days and that I would go somewhere else fort what I need if I did not receive the estimate today but she really did not care. She just said ok, thank you. This tells me they do not care about the customer and/or gaining new customers. I guess they have many, many customers so losing 1 or two to bad customer service really does not mean anything to them,

Well great, scheduled and arrived on time, when extra time was needed worked with our schedule to arrange follow up. Guys were really nice to work with as well. Very friendly and very organized.

Work was performed fast and very professional!

Most of this job went well - I've used this company before with outstanding result. Most of the work was completed satisfactorily. The only reason I gave a C rating for quality is because the handyman Toby didn't tighten the green wires in the thermostat after relocating the device which caused my A/C to quit working. Without knowing the cause, thinking the outage was coincidental, I called an A/C company after hours to fix the problem once I realized the A/C was out (the A/C tech arrived as the handyman was leaving around 6 pm.). The A/C repair person ran some diagnostics, located the problem and fixed it. Also, Toby forgot to get the white spray paint for the porch rails while at the store so on his own time, he returned to the store & got the white paint. When he was finished, he informed me that he didn't use the spray paint due to our cars parked in the nearby driveway (though he could've asked me to move the cars) & instead used paint that needed to be brushed on that he had in his van though the color was off white vs. white. However, the finished rails, though not a high gloss nor the color I had wanted, still looked OK. So, he did try and make good for forgetting the paint during his initial visit to the store. He also left three pieces of equipment behind; a drill upstairs, a saw on my dryer, and another piece of equipment, all of which I rounded up and returned to him before he left. Toby was accommodating as he fixed a desk lamp (simple fix to tighten base) and attaching two pencil holders inside the secretary desk, neither of which was on the original order. Overall, I was pleased with the work he did but not happy about the thermostat and A/C issue. Dispatcher Genevieve followed up with my complaint, saying that she would've normally sent an electrician for the thermostat relocation and made sure that I was reimbursed for the A/C repair invoice upon receiving proof of this transaction . Despite this occurrence, which I consider an anomaly, I would still recommend this company and will use them again in the future.

Juergen and his crew did an excellent job. They removed the existing kitchen cabinets, removed the moldy old wall, reenforces the structure, cut the hole in the wall, reapplied the popcorn texture, painted the wall and hung the cabinets. Everyone who sees their work find it hard to believe the wall has not been that way since the house was built - exactly the response we were looking for.

Due to price being twice that of Lowes for the cost of the stairs and the installation, we did NOT use this provider.

What a mess over there. I cancelled the estimate they showed up anyways told me they would send an estimate for the back door. Never heard from them. Called to get gutters repaired. They set up estimate for Monday I called to cancel as I found some one else turns out it was never scheduled even though they called me at work to get details of work that needs to be done. Some questionable behavior going on.

Great Going to hire in a few months when we get further along in the house project.

Great job -- I'm happy. A leaking hot water heater in a utility closet resulted water stains on the closet walls in the garage and the surface layer of the drywall was flaking off.. Rey from Alamo Handyman showed up on time and set to work. We found the drywall didn't need to be replaced - just resurfaced, so he sprayed mildewcide then scraped all the loose drywall layers off and prepped the surface before applying mud and texture in several layers, drying the wall in between. Finally, he painted the repair to match the existing surface.