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Aire Serv of San Antonio
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
When your AC goes out in a heat wave or your furnace breaks down in an ice storm, you need emergency service fast. Rest assured and know that Aire Serv is there for you, 24 hours a day, 7 days a week, with live dispatchers, prompt service, and no charge for overtime, weekends, and holidays. It’s good to know Aire Serv is always just a phone call away.
Business highlights
Emergency services offered
38 years of experience
Services we offer
Heating & Air Conditioning Service. Air Duct Cleaning. Indoor Air Quality. Humidifiers. Thermostat Installation.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.798 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 8% | ||
| 1% | ||
| 1% | ||
| 4% |
Showing 1-25 of 98 reviews
Mary L.
Jul 2017
I've had Aire Serve for a number of years and I'm very happy with it. I've now switched over to another provider so I no longer have to worry about the other type, the freon or anything. I've had no problems with them; I've had them for years. Their price was competitive in San Antonio. I don't know what other prices are. I just know that I was happy with what I got. They're a really good company and I've had them for probably ten years. I'm not one to switch around companies and never know what you're gonna get from them.
Scott R.
Mar 2017
I have been using them for years. I use them constantly; they have the service contract on my HVAC. I am not getting rid of them anytime soon.
Betsy W.
Feb 2017
It went well
Dave J.
Nov 2016
awesome. Company so was so professional, I had them replace my corroded drain pan and add an overflow sensor. Awesome company
Dave J.
Jul 2016
Very well. AC was out 4:00 on Friday afternoon. Aire Serv had someone out by 6:15! Service technical was very thorough in looking at all possible problems. Test the freon and found it to be too low. The price we paid also includes our joining the preferred customer plan. Very good company!
Diana J.
Jun 2016
unknown
Joe G.
Jun 2016
unknown
Mary L.
May 2016
unknown
Tony C.
Mar 2016
unknown
Shannon S.
Oct 2015
I used Aire Serv Heating & Air Conditioning for the air conditioner. I would never, ever use them again, never, it was such a bad experience. I had several issues. They put the unit and it was a brand new unit that they sold me but the people that they got out there didn't know what they were doing. I had a neighbor call me and tell me that they were sleeping, these guys were sleeping outside of my yard. I had to call them back several times because they put it in upside down, they put it in wrong and it wasn't functioning right. It took like months before I could get them back out and I tried to say that this isn't working right. In the winter it wasn't keeping us warm, it was freezing, the unit was freezing that is outside and in the summer it wasn't cool. I actually had to go on my own and find a trained distributor and get the head guy to come out and look at the thing. The owner never came, the owner of the company, I thought that he should have come to figure out what was going and he never came. I had to call a trained representative myself to come out and that is just sad business. They were then under new management, somebody else new took over and they have been out once since then and the guy didn't charge a service charge for everything that I have been doing which was good but with the old managers it was not a good deal. I am grading by the old management, at that point, honestly I think I would have to grade them 'F', I hate to do that but I am going to have to. I thought that the pricing was okay because I compared them. The quality wasn't good, the workmanship wasn't good and the experience with the people wasn't good. They do have a new management. They had to have another crew replace that crew because they didn't know what they were doing. The guy had a cell phone and he laid his cell phone on my table and when it rang there was a picture of a naked woman and I am like this is just crazy so that is the kind of professionalism that they exhibited. I stuck with them because of the 2 years agreement but that is almost done. Back 2 years ago, if someone was looking into using Aire Serv, I would warn them that the management is not good. The owner didn't take the time to call me to find out what was wrong or even come out. I had to call a trained representative. I would say that the people that they have are not qualified to do the job that they are selling. It didn't seem like they knew, they sold a very high end product that they didn't have the people that were able to service and put in that product correctly. It wasn't the product's fault, it is great but it was the way it was put in.
Response from Aire Serv of San Antonio
"First of all we want to thank you for taking the time to write this review, this review gives us some insight of the way that the FORMER company was ran, while we are disappointed in the service that you received from the FORMER owners and the FORMER employees, we can assure you that the NEW owners and NEW employees will give you a whole new experience than what you have received in the past. If you continue to have problems with this system we will be glad to come take a look and get it fixed for you and let you experience service the way you should have previously."
Jay N.
Oct 2015
unknown
Rebecca L.
Jun 2015
Technician told me that my coil and blower motor needed cleaning and gave me an estimate of $1000. I found another company that did the job for $150.
Response from Aire Serv of San Antonio
"Hi (removed member name), As owner of Aire Serv of the River Cities, I greatly appreciate your feedback and personally thank you for taking your time to review our services. All customer feedback is important to me, as we are always looking for ways to better improve our services and strive for 100% customer satisfaction. I understand your frustration and want to apologize for the inconvenience caused by my technician with this service call. As we just purchased this company and we are constantly training the guys on how to charge each and every job and the differences between them, we are making sure to put the guys through additional training to ensure this does not happen again. We have mailed a refund check to your house, and I invite you to call me at 512-353-0143 if we can do anything else to make this right for you. Sincerely Matt Bohac"
Susan C.
May 2015
unknown
Candace M.
Mar 2015
unknown
Response from Aire Serv of San Antonio
"Thank you for your review and feedback! We will be going over your review in our morning meeting with the team. Thank you for your business!"
Joe R.
Jan 2015
Aire Serv had a technician at my house during the time promised. I received a phone call when the technician was on his way. The company was courteous and very professional. The technician explained and showed me the problem, and made all necessary repairs.
Response from Aire Serv of San Antonio
"Thank you for your review and feedback! Ryan will be pleased to see this when we go over it in our morning meeting. Thank you for your business!"
Mark L.
Jan 2015
Owner came out after closing and negotiated pricing and size of unit that could fit in custom house. Sent out 3 employees to get job completed around holiday season. Did a great job
Response from Aire Serv of San Antonio
"Thank you for your review! We will be sharing this with our team in our morning meeting. Thank you for the opportunity and business. Have a great new year!"
James E.
Nov 2014
It was my first time using the company and everything went well. One technician came out and completed the job in a bout an hour. He was friendly and helpful. It was very easy to get in touch with them and they came out right away.
Response from Aire Serv of San Antonio
"Thank you for your review and feedback! We will be going over your review in our morning meeting with the team. We really appreciate your business!"
Scott M.
Oct 2014
The technician unclogged my upstairs unit which was the primary intent of the service call but I purchased a diagnostic on both units since its been awhile although both units have been running fine for years. I was informed that the upstairs unit had checked out fine but there were numerous red flag issues with my downstairs unit. He made various recommendations ranging from a few fixes for less than $1,000 to potentially replacing the unit altogether. Since I haven't experienced any issues, I told him thanks but I'll get a couple of quotes first. After he left, I noticed by downstairs unit was not blowing cold air. The unit appeared to have failed and the house got very warmer over night. I called them to let them know something was wrong but also called in another A/C company. I was pretty skeptical to why my unit failed right after the Aire Serv tech left and its been working fine all summer.
The tech from the other company said my compressor was not running and found "a loose wire". Once connected the system ran fine and started to cool the house.
So my conclusion is one of two things occurred with the first tech. Either he honestly did fail to reconnect my system after he serviced it (which is unacceptable) or he failed to reconnect it on purpose in attempt to support his findings that I needed a new system and sell me a new one (which is even more acceptable). You can decide for yourself. Either way, a poor service call. I waited one month to write this just to see if something is seriously wrong with my unit but everything has been fine with it since the service call.
I will not use Aire Serv again or recommend it to others. I did give a 'D' rating because he did at least unclog my unit which is why I called in the first place but very disappointed with the chain of events later.
Response from Aire Serv of San Antonio
"In looking over your call results, we actually diagnosed a leak in the evaporator coil on Thursday September 4th. This would not cause the unit to not operate at the compressor. That may have been a coincidence or it may have been a result of our technician isolating the compressor to test it, the contactor, or the fan motor, etc. Either way, he may have not connected that back properly. However, you expressed an interest in replacing the whole system. One of the owners, Matt, called to see if you really wanted to do that because your system is only 8 years old. You and Matt finally spoke on Friday afternoon. You said you realized that it wasn't that old but you knew there were more efficient systems available to you wanted to get some pricing options for the outdoor unit as well. During that conversation, you told Matt that since our technician left, you didn't think the unit was running correctly. Since it was close to five on Friday, Matt said that he wanted to get with our dispatcher to see who was available to get to the home to see what the problem was before the day ended. So he called our dispatcher Samantha to contact you in order to get another team member back out to the house to check out the system. Samantha called just a few minutes later to get somebody to the house but she did not get an answer. After advising Matt of that, Matt told her to let our on call technician know that you may be calling that evening or over the weekend to have someone re-check the system. After not receiving a call from you over the weekend, and despite multiple attempts the following week, we have not heard anything from you until this review appeared. I feel like we tried to address your concerns about the unit not operating properly as soon as we knew but we didn't get the chance to check it out and correct it. We would still be very happy to have another team member come out to make sure there either is or is not a leak in the evaporator coil free of charge. We really try hard to do things right here. We have been around a long time and we learned early on that we have to be very careful and up front with everything we do. We offer free second opinions, even on our own team members. We hope you will consider giving us a chance now or in the future to change your opinion. Thank you."
Serena B.
Sep 2014
unknown
Response from Aire Serv of San Antonio
"Thank you for your review and feedback! I will print your review for our morning meeting with the team so we can give Ernest credit and talk about your call and review. Thank you for calling Aire Serv!"
Bob C.
Sep 2014
We have been very pleased with the outcome of our HVAC replacement. Matt was very helpful in taking care of our concern that our system be properly sized. We were borderline between a 4 and 5 ton system and I know that there are load calculations that can be done in order to determine the size of the unit needed based on your house and conditions like insulation, windows, ceiling height, etc. Matt was the only contractor who offered to take the time to measure everything and actually do the load calculations. It turned out that with the insulation upgrade we were already planning, a 4 ton unit was the correct size for our house. So not only did we achieve the benefit of a more efficient unit, we also received an additional benefit of having a smaller unit that draws less power than we otherwise would have had if we had "guessed" and stuck with the original 5 ton size.
Once we made the decision to hire Aire Serv they scheduled us quickly, were on time and were very tidy while working at our house. The unit is working great and we can really see a difference in our electric bill so far, roughly 30% difference compared to August last year although we've had a cooler summer so we cannot attribute the entire improvement to the HVAC upgrade but I'm guessing at least a 20% improvement due to the upgrade. We used 1000 kWh less of electricity in August 2014 than August 2013 which translates to 36% less than last year and 600 kWh less in August 2014 than July 2014 which translates to 26% less when August 2014 was hotter than July 2014. Our unit was changed out toward the end of the July 2014 billing cycle.
So bottom line, much lower consumption after installing the new HVAC, Aire Serv took care of all the paper work to send to PEC for our rebate and for getting the Trane warranty extended from 5 to 10 years. Polite, timely, clean, professional and after doing extensive research I know the price we paid is reasonable. So overall we have been very happy that we chose Aire Serv.
Once we made the decision to hire Aire Serv they scheduled us quickly, were on time and were very tidy while working at our house. The unit is working great and we can really see a difference in our electric bill so far, roughly 30% difference compared to August last year although we've had a cooler summer so we cannot attribute the entire improvement to the HVAC upgrade but I'm guessing at least a 20% improvement due to the upgrade. We used 1000 kWh less of electricity in August 2014 than August 2013 which translates to 36% less than last year and 600 kWh less in August 2014 than July 2014 which translates to 26% less when August 2014 was hotter than July 2014. Our unit was changed out toward the end of the July 2014 billing cycle.
So bottom line, much lower consumption after installing the new HVAC, Aire Serv took care of all the paper work to send to PEC for our rebate and for getting the Trane warranty extended from 5 to 10 years. Polite, timely, clean, professional and after doing extensive research I know the price we paid is reasonable. So overall we have been very happy that we chose Aire Serv.
Response from Aire Serv of San Antonio
"Thank you for your feedback and review! We will be printing it out to share with Matt and the team in our morning meeting. Thank you again for your business!"
Lance B.
Sep 2014
unknown
Response from Aire Serv of San Antonio
"Dear Mr. [removed member name], thank you for your feedback and review! I have printed it for our morning meeting with our technicians and office staff. We do everything we can to be competitively priced while still covering our costs effectively. Your feedback is valuable to us and along with others helps us keep trying to be the best we can. Thank you for your business!"
Timothy B.
Aug 2014
Got home from work at 5pm to discover my AC blowing warm air. I called Aire Serv and they had a technician out within two hours. Ernest immediately diagnosed the problem and had me up and running shortly thereafter. Unfortunately, that was not the only issue and the next day I had the same problem. I called Aire Serve again and Earnest came back and discovered the faulty part.
The part was not a standard stock item so it needed to be ordered, but the next day he called with a quote and that afternoon he had the part and replaced it. It has been three days now and everything seems to be working fine. I appreciate Aire Serv's quick response and fair pricing. Earnest did a great job. Thanks.
The part was not a standard stock item so it needed to be ordered, but the next day he called with a quote and that afternoon he had the part and replaced it. It has been three days now and everything seems to be working fine. I appreciate Aire Serv's quick response and fair pricing. Earnest did a great job. Thanks.
Response from Aire Serv of San Antonio
"Thank you for your feedback and review! I will be reading your review to our team in our morning meeting and recognizing Ernest for his performance. Thank you for your business!"
Chris E.
Aug 2014
unknown
Response from Aire Serv of San Antonio
"Thank you for your feedback and positive review! Matt, Ryan and Julio do a great job. We will go over your review in our morning meeting with the team. Thanks for calling Aire Serv!"
Isaac G.
Aug 2014
First let me explain that this is
the 3rd time I have used this company and they were good the first two times
however the service I received this last time means I will NEVER use them
again.
My air conditioner quit blowing cold air and started
dripping water on a weekend. My husband is working out of state and he went
ahead and called Aire Serv for me. (The whole man of the house despite being
out of state thing) He called me back and told me that he would be there at 1:00PM.
He finally arrived at 6:00PM. I understand that people get tied up however we
would have never known if my husband had not called him a couple of times to
see what was going on. The only call we received was when he was on his way. He
told my husband that he had tried to get through but was unable to do so. My
husband has bad reception however he also has a program that tells him through
his e-mail anytime someone attempted to call even if it does not connect
specifically if because of the bad reception.
When he
finally arrived he explained that there was nothing he could do that night
because my husband did not tell him that the air conditioner was not cooling.
Normally if he knows there is a cooling problem he tells his customers to turn
off the A/C so that he can fix it. Ok, both my husband and I have worked in the
service field. Him as a fan installer and later an electrician. I was dispatch
that had to gather the info and send men like my hubby out to jobs. We know we
have to be detailed on the information. My 70 year old mother with heart
problems and dementia also lives with us and I have several exotic temperature
sensitive animals that will die if overheated. They cannot be over 80 degrees.
He would not have forgotten to tell the tech. plus he was calling every 30
minutes to check the temp of the house worried about us. BTW this was August.
When I explained that the animals could not get under a certain temperature I
was told there was nothing he could do he would be back in the morning and
would need the a/c off with the sensitivity of saying he was getting a cup of
tea. It was obvious he just wanted to go home and not deal with any more calls.
I spent the night with my animals in small carriers in the coolest room I had
throwing ice in praying it would be enough to cool them down and checking on my
mom. I had very little sleep.
The next
day he showed up at 9:00AM to do the work. The two techs that had been there on
earlier visits one 2 years ago and one 3 months ago (the fan had fallen and
they just raised it up) had told us how wonderful our system was and it would
last several more years. This tech after telling us that our coils would have
to be removed and cleaned told me that I really needed a new system he had
looked it up and it was 6 years old. We agreed on a price to just clean the
coils. He was also going to check with his boss to see if he could remove the
service call cost. I also would have gotten a discount if I had a maintenance
plan with them. However I was never offered that in my first 2 visits nor was I
offered that on this visit. Later he told me that he had looked up the system
and it was 10 years old. My system aged for years in less than an hour.
Another
tech was called out to help him after they cleaned the system and put the coils
back the system did work great. He told me he was going to go do the paperwork
and be right back. After an hour outside he came in checked the a/c again &
told me he would go do the paperwork and be right back. Sooooo what was going
on in that hour?
After
the a/c was fixed and I finally had the paperwork not only was the service call
price not taken off but almost $80.00 was added. He said his boss wouldn't take
of the service call. Never could get a straight answer as to where the extra
money came from since when I talked to him on the original price that included
that service call. But they would work out a payment plan for me.
I signed
the paperwork and confronted him on his lies. As for my husband telling him
about the fact that the system was not cooling he said Sorry he was tired
yesterday and guesses he didn't hear him. I have worked long hours as has my
husband. Our customers and what was important to them was important to us. When
I mentioned that my husband had a program that would show how many times he
called and he had only called once I got a shrug and sorry ma'am.
I don't
like being lied to. I feel I was taken advantage of being a woman by my self
trying to sell me things I don't need. I feel my family, animals included,
didn't matter to the tech or company. Just a little hint most people will pay a
little extra for great service but you don't just loose a customer with bad you
loose their friends, family and business associates as well. Especially when
those people work with that work in the housing industry. Shortly after the
repairman left we lost one of our chinchillas that are heat sensitive?.. thanks
the 3rd time I have used this company and they were good the first two times
however the service I received this last time means I will NEVER use them
again.
My air conditioner quit blowing cold air and started
dripping water on a weekend. My husband is working out of state and he went
ahead and called Aire Serv for me. (The whole man of the house despite being
out of state thing) He called me back and told me that he would be there at 1:00PM.
He finally arrived at 6:00PM. I understand that people get tied up however we
would have never known if my husband had not called him a couple of times to
see what was going on. The only call we received was when he was on his way. He
told my husband that he had tried to get through but was unable to do so. My
husband has bad reception however he also has a program that tells him through
his e-mail anytime someone attempted to call even if it does not connect
specifically if because of the bad reception.
When he
finally arrived he explained that there was nothing he could do that night
because my husband did not tell him that the air conditioner was not cooling.
Normally if he knows there is a cooling problem he tells his customers to turn
off the A/C so that he can fix it. Ok, both my husband and I have worked in the
service field. Him as a fan installer and later an electrician. I was dispatch
that had to gather the info and send men like my hubby out to jobs. We know we
have to be detailed on the information. My 70 year old mother with heart
problems and dementia also lives with us and I have several exotic temperature
sensitive animals that will die if overheated. They cannot be over 80 degrees.
He would not have forgotten to tell the tech. plus he was calling every 30
minutes to check the temp of the house worried about us. BTW this was August.
When I explained that the animals could not get under a certain temperature I
was told there was nothing he could do he would be back in the morning and
would need the a/c off with the sensitivity of saying he was getting a cup of
tea. It was obvious he just wanted to go home and not deal with any more calls.
I spent the night with my animals in small carriers in the coolest room I had
throwing ice in praying it would be enough to cool them down and checking on my
mom. I had very little sleep.
The next
day he showed up at 9:00AM to do the work. The two techs that had been there on
earlier visits one 2 years ago and one 3 months ago (the fan had fallen and
they just raised it up) had told us how wonderful our system was and it would
last several more years. This tech after telling us that our coils would have
to be removed and cleaned told me that I really needed a new system he had
looked it up and it was 6 years old. We agreed on a price to just clean the
coils. He was also going to check with his boss to see if he could remove the
service call cost. I also would have gotten a discount if I had a maintenance
plan with them. However I was never offered that in my first 2 visits nor was I
offered that on this visit. Later he told me that he had looked up the system
and it was 10 years old. My system aged for years in less than an hour.
Another
tech was called out to help him after they cleaned the system and put the coils
back the system did work great. He told me he was going to go do the paperwork
and be right back. After an hour outside he came in checked the a/c again &
told me he would go do the paperwork and be right back. Sooooo what was going
on in that hour?
After
the a/c was fixed and I finally had the paperwork not only was the service call
price not taken off but almost $80.00 was added. He said his boss wouldn't take
of the service call. Never could get a straight answer as to where the extra
money came from since when I talked to him on the original price that included
that service call. But they would work out a payment plan for me.
I signed
the paperwork and confronted him on his lies. As for my husband telling him
about the fact that the system was not cooling he said Sorry he was tired
yesterday and guesses he didn't hear him. I have worked long hours as has my
husband. Our customers and what was important to them was important to us. When
I mentioned that my husband had a program that would show how many times he
called and he had only called once I got a shrug and sorry ma'am.
I don't
like being lied to. I feel I was taken advantage of being a woman by my self
trying to sell me things I don't need. I feel my family, animals included,
didn't matter to the tech or company. Just a little hint most people will pay a
little extra for great service but you don't just loose a customer with bad you
loose their friends, family and business associates as well. Especially when
those people work with that work in the housing industry. Shortly after the
repairman left we lost one of our chinchillas that are heat sensitive?.. thanks
Response from Aire Serv of San Antonio
"Thank you for your feedback. I have spent some time looking into your call with our technician and gathering the details so that I could post as accurate reply as possible. Our on call technicians have to juggle all incoming calls as they arise and are instructed to run calls that they can verify somebody being at the home. It appears that unfortunately, Ernest was unable to get through on the phone to you guys for a while, which caused part of the delay. He did run three calls in between the time you originally called and the time he was able to verify that someone would be at the home. After your initial call, other calls continued to come in. The other challenge all air conditioning service companies have is that when a unit is frozen, it has to thaw out before diagnostics can be performed. So after he was able to make location, he found the system frozen. That is why he was required to return the next morning. Then he was able to diagnose the system. Fortunately, we were able to get another technician out on Sunday to help with the repair and get the system cooling for you. There are several aspects of this call that we just could not control. However, we were able to get the system up and running again over the weekend. As far as the service fee goes, I apologize that we are unable to waive the diagnostic on your call, which in this case required two trips due to the unit being frozen. At least we were able to get the work done without overtime charges or return trip fees as many companies in our industry charge. Nobody wants their A/C to stop working in the summer time or on a weekend and that is when we get the most calls. There were delays we couldn't control between the challenges with the phone service and the system being frozen, but I am glad we were able to get the problem rectified and the system cooling within a few hours of checking out the thawed system on Sunday morning with a second technician."
Kevin C.
Jul 2014
unknown
Response from Aire Serv of San Antonio
"Thank you for your review and feedback! We went back to the original call notes to see if there was something our technician could have done to be more clear in his documentation of the recommendations for the cleanings on the original visit. We will be covering your call and review with the team as well in our morning meeting. Drains can be frustrating, especially when the coil and blower are in need of a cleaning. Thank you again for your review and for your business!"
Licensing
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FAQ
Aire Serv of San Antonio is currently rated 4.7 overall out of 5.
Aire Serv of San Antonio accepts the following forms of payment: CreditCard
Yes, Aire Serv of San Antonio offers free project estimates.
No, Aire Serv of San Antonio does not offer eco-friendly accreditations.
No, Aire Serv of San Antonio does not offer a senior discount.
Yes, Aire Serv of San Antonio offers emergency services.
No, Aire Serv of San Antonio does not offer warranties.