Air Care & Canyon Lake Air Conditioning, Inc.
About us
Our mission at Air Care is to provide our customers with the highest quality products and services at a fair and reasonable price. For this reason, our company has specialized exclusively in the Trane Comfort Specialist program since the very start. Founded in 1974, Air Care has grown to provide dependable Heating and Air Conditioning services from the San Antonio, Bexar County area to the Canyon ...Lake, Comal County region. From employee training to total customer care, we are proud to boast the highest performance standards in the business. Our goal always, to help you select the comfort system that best fits your home and budget standards. Our technicians are available 7 days a week including holidays, to service both emergency and maintenance needs.
Business highlights
51 years of experience
Services we offer
Here at Air Care and Canyon Lake Air Conditioning we specialize in Trane products and can efficiently service, and install these products with professionalism and great customer service. Air Conditioning and Heating preventative maintenance No cooling and no heating problems Weekend Emergency Air Conditioning and Heating calls Duct Cleaning Duct replacement Home filtration products Insulation Services Equipment Replacement Freon Leak Searches Cleaning of Coils, repair, troubleshoot
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.741 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 5% | ||
| 2% | ||
| 7% | ||
| 0% |
Showing 1-25 of 41 reviews
Emily S.
Sep 2017
We had a very positive experience! Air Care provided some of the best customer service I've ever had! They made themselves available to help us in any way possible. They offered to install a temporary AC unit in the home to take the edge off the heat until their crew was able to get over here to install the new unit. They also offered to review other quotes we'd received from other companies to help clarify any uncertainties we may have had and help us make a decision. Their crew came out for the install as quickly as they could. They were very respectful, professional, and hard working. They made a very great impression. Management stopped by throughout the day for quality control. They kept me informed and up-to-date on their progress throughout the day and asked for my input/preference when certain unforeseen issues arose. They're definitely upfront, honest people, who you can tell don't try to sweep anything under the rug or cut corners on anything. They take their time and do the work well. Later in the evening, long after their crew was finished and had left, they contacted me again, just to make sure that the unit was working well and that I was satisfied and didn't have any other requests or questions about anything. I had a wonderful experience. They weren't the cheapest option that we had but their customer service is hard to argue with. My advise is to use Air Care for your AC needs. You won't regret it. They're a great company that obviously values quality over quantity.
Suzanne M.
Jul 2017
They send out reminder notices and they are always on time. They are always very friendly. They are reasonably priced. They are in and out.
Phyllis E.
Nov 2016
Great job from them.
Ollie B.
Oct 2016
We've been pleased with them sever since.
Oh A, every time I use them. I can remember our air conditioner wasn't cooling and he had a very hot day so boy they were here right away for us.
Their pricing is very fair. They usually give us a window and they come within that window of time.
Oh A, every time I use them. I can remember our air conditioner wasn't cooling and he had a very hot day so boy they were here right away for us.
Their pricing is very fair. They usually give us a window and they come within that window of time.
Ollie B.
Oct 2016
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Rebecca V.
Oct 2016
They’ve been my provider for a while. We are going to continue using them.
Rebecca V.
Oct 2016
They’ve been my provider for a while. We are going to continue using them.
Susan R.
May 2016
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David P.
Jan 2016
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Lydia W.
Jun 2015
Had scheduled install for a week out. 1 day later called and could do it next day.(our system is in attic) since it was to be cool. They arrived at 7 as scheduled. Very professional team. They worked efficiently and were totally finished by 1:30. This included instructions on using thermostat and they also sealed around two vents in Familyroom that looked as if they were leaking. A side note: when salesman quoted unit he immediately stated that they would have to remove attic door, opening was much to small. This was $250 and was done by very good carpenters. Since they were taking out 40 yo door we requested a new one which the carpenters picked up for us. We didn't have to take care of anything. I will be using these guys again and recommending them to my friends.
Peter W.
Apr 2015
We contacted Air Care about 6 months ago to have them service the furnace in my greenhouse. Ken Jackson serviced the system and was so professional that we decided to get a bid for the semi annual service of our 3 HVAC systems. The bid was for less than the maintenance contract that we had had for the last 10 years, and Air Care declined to sell a service contract, explaining that they only wanted to charge for work they actually did.
Mr. Jackson came out for the Spring service and did a much more thorough and professional job than we had ever had before. He made a suggestion for an inexpensive addition to the systems to insure that any future clog would not cause an overflow to our attic (and consequent damage to our ceiling). We agreed and Mr. Jackson came out last week to attend to this detail.
We cannot say enough good things about this firm. Mr. Jackson is always prompt, he calls before he comes, and he always wears coverings for his shoes to keep dirt and debris from the house. Mr. Jackson is very courteous, and works quickly to finish his work so that my wife is not required to spend all day waiting. We highly recommend this firm.
Kim R.
Mar 2015
Came out to replace thermostat. Said $350.00. Replaced and then tacked on an additional $54.95 for "Service Call" for a total of $404.95!!!! FOR A THERMOSTAT THAT RETAILS AT HOME DEPOT FOR $109.95!!!!!!!! I guess it must have been that difficult 3-wire hook up!!! TOTALLY INSANE!! LESSON LEARNED! DON'T USE THIS COMPANY!!!
Response from Air Care & Canyon Lake Air Conditioning, Inc.
"Mr [removed member name]was quoted the price prior to any installation & agreed to have the work completed at a total of $404.95. Our technician did provide options of a basic thermostat or a programmable touch screen. Since the other two thermostats in the home were touch screen he chose the thermostat that was $350.00. This price does include a programmable touch screen Trane thermostat, labor for installing the thermostat, and a one year parts & labor warranty. We carry multiple thermostats on all service vehicles and this is the thermostat that Mr [removed member name]chose to be installed. We carry top of the line brands that we trust in and are able to give the best service around due to our high level of expertise. Our licensed technicians have many years of experience and all attend year round continuing education to stay up to date with the latest technology. Mr [removed member name]could have chosen to go to a store of his choice to purchase a thermostat & install it himself. He then would have been required to only pay only a diagnostic fee of $54.95. However, he did request to have us make necessary repairs by our licensed technician who had the thermostat ready and available at the time of service. Our technicians are available 7 days a week and 365 days a year. We do charge a $54.95 diagnostic fee on every call and we will always provide a quote prior to making any repairs."
Russell N.
Jan 2015
unknown
Dorothy M.
Jun 2014
The company responded promptly to the voice message that I left. The technician arrived in the time frame that was scheduled. Technician was very neat and did a complete check of our heating unit. Very satisfied with the customer service that I received.
Colleen H.
Apr 2014
unknown
Ryan T.
Mar 2014
It went well. They discussed several different options with us and didn't try to push the pricier options. They were professional and on-time.
James A.
Nov 2013
A/C man said tenant's son had dameged air conditioner in 2008 trying to clean coils. Tenant said this was impossible as son was too young in 2008 to attempt to clean air conditioner. No work was performed.
Response from Air Care & Canyon Lake Air Conditioning, Inc.
"The home owner told the tech that his son tried to clean coil which ended up damaged. We did not charge for consult. Recommended new coil because coil was to damaged to clean and we did not want to waste there money when it would not have improved performance. We considered the best option that would not continue to have problems with the performance would be to replace the coil and we provided an estimate. We have been in business since 1974 and will continue to provide answers to problems for customers. Sometimes the answer might not be what the customer wants - as in providing bad news about the problem but we have to be honest and give the customer an honest assessment how to fix the situation. Some fixed can be costly but it will take care of the problem."
Terresa J.
Aug 2013
My A/C system died after 17 years. My house has an upstairs that never cooled and was 10 degrees hotter than downstairs. Some of my ducts had holes that I didn't know about so the A/C was not going through the house very well. I called Air Care in San Antonio, TX and they responded on the same day. Rather than fix an old system - again - I opted for an energy efficient new system. The gentleman went through a book showing me all the different options I could choose with costs and rebates. The installers came out 2-days later, (due to having to order a part). It was an all day installation outside and in the house. They installed an emergency off switch next to the A/C unit on the outside wall of the house. Just perfect. I hated having to lift the panels on the furnace to get to the filter and usually cut my fingers. I'm getting too old to lift those nasty things. I mentioned it to the installers and they fixed a vent in the wall so I could open it and easily insert air filters. The A/C was quite powerful and they realized they needed to install another vent. They also noted that the A/C closet was freezing cold and air was flowing like ice. They came back and checked my ducts and found holes. They cut a section out of the ceiling and plastered and taped the holes. It was totally amazing the difference in the air flow through the house. I have air flow in the upstairs bedrooms. I have never had air flow up there. They installed a digital thermostat that I just love. The rebates are amazing. TRANE and CPS Energy both gave me great rebates and I get to use it for tax purposes as well. The ladies from the Air Care office took care of all the paperwork to get the rebates for me and that was a really fast turnaround. They actually came to me instead of making me come to them. I needed to call the office a couple of times with questions and they were very friendly, helpful, and professional. The installers were terrific guys. Very friendly and professional. They explained everything. What a great company and my A/C system is great. I would go to them in a heartbeat and I highly recommend them.
Michael A.
Jul 2013
Air Care and Canyon Lake Air Conditioning was very thorough. They were very good. He was honest, didn't try to sell us stuff we didn't need and that to me is a big thing. he didn't charge us a whole lot of money and everything was working fine ever since. I like him, he's a nice guy. The price was very reasonable.
Dennis C.
Jul 2013
Large installation crew worked without pause and job was complete in one day.
Crew was courteous , respectful, and professional.
Crew was courteous , respectful, and professional.
Dorothy T.
Jun 2013
Not well. While I liked the salesman, Comfort Air was much higher in price, told me I needed a larger unit than was necessary, and never called back to schedule the install. Comfort Air had originally installed the hvac system in the house when it was new and I have had nothing but problems since the first time I tried to turn on both the air conditioner and also the heat. Because of this, I wasn't too upset that the salesman didn't call back to schedule. When I got much less expensive pricing, I decided to go with someone else.
Response from Air Care & Canyon Lake Air Conditioning, Inc.
"Our company name is Air Care so we were never at this residence. The customer made a mistake in listing this under Air Care- the bad review should be for Comfort Air. Air Care has not been to this residence home."
Thomas B.
May 2013
,They serviced the unit on 12-5-12, and gave me the price for the seal job, which was 1/2 the price quoted on the Spring 2012 service call back in May. The 2 reps arrived promptly early in the 2 hr time frame and did the job promptly . So Far, it seems to ave reduced the dust. The reps Trent and Preston appeared knowledgeable about their business, and were courteous and prompt.
MIKE K.
Apr 2013
Air Care and Canyon Lake Air Conditioning, Inc. have replaced both heat pumps over the years. The last one was $10,000. They do the maintenance as well as the installation. They are pretty responsive, and professional. They come out in a truck with signs painted on it and they guys wear uniforms with the logo on them. Over the years we've had the same technician, a fellow named Randy. We've been here 13 years and I guess we've used him the whole time. And the previous owners used him before that. They are a Train dealer. That is primarily who they market is Train air conditioners. I could probably find people who are a little cheaper, but you get what you pay for.
Ted H.
Dec 2012
Randy was able to get the brackets locally and was back out in the afternoon to replace them. It took him about one hour to do this after we got the power shut off to the heater. The old brackets were all cracked and one was completely broken. Now the fan is very quiet and you can't even tell when it starts or stops. Much better, and I don't have to worry about it breaking on the coldest night of the year, or the hottest day of the summer.
George G.
Nov 2012
I have used Canyon Lake Air Conditioning (the Canyon Lake Office on FM 2673) on several occassions. They have been prompt, diagnosed my problems quickly and accurately and been reasonable in price. The technicians have been polite and personable. I will definitley be using them in the future
Licensing
State Contractor License Requirements
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FAQ
Air Care & Canyon Lake Air Conditioning, Inc. is currently rated 4.7 overall out of 5.
Air Care & Canyon Lake Air Conditioning, Inc. accepts the following forms of payment: CreditCard
Yes, Air Care & Canyon Lake Air Conditioning, Inc. offers free project estimates.
No, Air Care & Canyon Lake Air Conditioning, Inc. does not offer eco-friendly accreditations.
No, Air Care & Canyon Lake Air Conditioning, Inc. does not offer a senior discount.
No, Air Care & Canyon Lake Air Conditioning, Inc. does not offer emergency services.
No, Air Care & Canyon Lake Air Conditioning, Inc. does not offer warranties.