AAA AUGER Plumbing Services
About us
We dispatch our San Antonio plumbers Free Of Charge so that we can see the problem. Once we determine the best approach, or explore different repair options, we will present precise upfront charges for our service. Upon authorization, we can usually start immediately or upon your request.
Business highlights
Emergency services offered
63 years of experience
Services we offer
ALL PLUMBING SERVICES, Back Flow Prevention / Testing / Installation, Bathroom Remodel, Faucet Repair/Replacement, Garbage Disposals, Gas Leaks, Gas Repair, Leak Detection, Plumbing Services, Sewer & Drain Cleaning, Sewer Leaks, Shower Pans, Slab Leaks, Toilet Repair/Installation, Water Heater Repair/Replacement, Water Leaks, Water Softener Installation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4173 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 11% | ||
| 6% | ||
| 5% | ||
| 6% |
Showing 1-25 of 173 reviews
Stephanie B.
Apr 2020
AAA Auger did a wonderful job. Our water leak occurred after business hours. We had to turn off our water. We called 4 other plumbing services, including one we used for 10 years, and no one could send anyone before noon the next day. We would have been w/o water or flooded our yard. AAA Auger arrived within an hour of our call. We are very happy with AAA Auger. Thank you!
James P.
Sep 2019
First, I called on Saturday 09/28/19 and was appreciative some one could come out. Max did make it to my house by mid-afternoon. After assessing the issue and quoted a price, which was reasonable, we agreed he would have to return the next day, Sunday 09/29/19 at 10:00 AM. I called at 10:45 when Max did not arrive. A gentleman (regrettably I did not catch his name) said he would check on Max's status and would let me know. I corrected my contact number with him at that time but did not receive call back. I called again at 11:34 and talked to Yolanda. Yolanda said Max was tied up on another job and they could not estimate when he would be available. Yolanda explained the plumbers are not always available to answer their phones immediately and it would be up to 45 minutes before she could find out when Max would be available. I did not get any call back. I called again at 1:29 PM to check on the status and was told Max was on his way. Max arrived a few minutes after 2:00 PM. Max unloaded his equipment, worked efficiently and diligently to resolve my issue. After he finished, I asked why he was not able to arrive at 10:00 AM as promised. He said he had to chase down equipment. When I asked why he did not call to let me know he was going to be (VERY) late, he said he thought the office / dispatcher had done so and apologized profusely. My concern is the total lack of communication. The lack of correct information. (Was Max on another job or chasing equipment?). Max did point out a serious issue that needed to be addressed and AAA Auger could give me a quote. I appreciate his diligence and his opinion but how am I to trust AAA Auger if they cannot (or will not) communicate with me honestly about the status of my service call or why it has been delayed 4 hours. Again, I am very appreciative of the weekend service and the hard-work done by Max, but the communication coming from AAA Auger leaves a great deal to be desired.
Diane D.
Jan 2019
A pipe burst under the house (pier and beam) and there was about 12" of water under the house. While the experience of a burst pipe was unpleasant, Charles was so helpful. He is professional and efficient, and kept me updated during this day long process of draining water and repairing the leak. (I even noticed he was recycling some of the water by watering my trees. I have used AAA Auger before and they are forever "my" plumbers. Their service is consistently excellent, and their office folks are prompt, kind, and helpful. Thumbs up, 10 out of 10, and whatever other kudos I can add. These folks are great. Knowing I can count on them to fix this old house (1937) gives me peace of mind.
Response from AAA AUGER Plumbing Services
"Thank you for such a nice review. We sincerely appreciate you!"
Judith S.
Dec 2018
We thought one was clogged, but it had cleared up on its own. The other one had needed work. Since they were already out here, We had them do the fixing. They did this in a timely and efficient manner.
Janis W.
May 2018
Augustine at AAA Auger was efficient and courteous in taking my after-8:00 pm call, and he was able to send a plumber out to us immediately. Harold was able to clear the blockage quickly, and he gave us some helpful information the other companies have never provided about something simple we can do, ourselves, to hamper root growth in the sewer. AAA was about 35% less expensive than the other big company we have called in the past, so we were very pleased.
Response from AAA AUGER Plumbing Services
"Thank you for the great review. We sincerely appreciate you and your business!"
Deb B.
Sep 2017
They were excellent. They were wonderful. I had a slab leak. They got it on time. They diagnosed the problem. Sometimes you have to cut holes in the wall, but he tried to minimize that. I was very, very please with them. They were very professional. They got it done and they got out of here. They were very, very good. My overall experience with them, I would say is the highest grade. I did not shop for price. I needed somebody in here to get it done quickly. They are probably competitive. They probably aren't the cheapest, but probably not the most expensive either.
Response from AAA AUGER Plumbing Services
"Thank you for nice review. You are appreciated."
Vera B.
Aug 2017
There was a delay with them coming out. They were supposed to be out in 45 minutes but it took them a few hours to arrive due to having issues with someone else plumbing. It took him 15 minutes to fix the blockage. I haven't had anymore problems since they fixed it.
Response from AAA AUGER Plumbing Services
"Thank you for the nice review. We sincerely appreciate your business."
Bill S.
May 2017
AAA Auger and Robert were awesome. I had called another plumber who came out, looked at the toilet and quoted me almost $900 to fix it. Not happening. Contacted AAA Auger via Angie's List and they called me about 20 minutes later. Had a guy, Robert, out the next day. Dispatch called me to advise he was coming and he showed up right on time. He tried a couple of things, then finally had to pull the toilet and discovered the flange needed to be replaced. He quoted me almost half of what the other plumber quoted and was ready to go. After I authorized the repair, it took Robert about 45 minutes to fix the problem and the toilet was ready to go. Robert was great, very nice and didn't mind all the questions I was asking. The room was cleaned and left in excellent shape. I would highly recommend AAA Auger and Robert to those needing a plumber. I will definitely call them again.
Response from AAA AUGER Plumbing Services
"Mr. [Member Name Removed], I'm happy we were able to repair your toilet. I recall you first contacted us through Angie's List. In the future, please call us at 210-341-6124 for any emergency or service you may need. We have a Dispatcher on site 24/7/365 and can immediately respond to your needs. We appreciate your kind words, and I will pass them on to Robert. Frank Canonico"
Mac R.
Mar 2017
The overall job was good. They did what they said they would do. The showed up on time and got the job done in a reasonable amount of time. I recommend them and would use them again.
Response from AAA AUGER Plumbing Services
"Thank you for the nice review. I am sorry to be so late responding. We appreciate your business!"
Jaime L.
Feb 2017
unknown
Response from AAA AUGER Plumbing Services
"I am sorry to be responding so late. We appreciate you, your business and your nice review. Sincerely, David"
Linda J.
Dec 2016
I was very pleased with the outcome. The young man kept working to loosen the spout so he would not have to resort to cutting it off and damaging the copper line. After several minutes the spout loosened. The new spout was installed and caulked. The young man was pleasant, answered my questions, and did a good job.
Response from AAA AUGER Plumbing Services
"Thank you for the nice review. We appreciate your business!"
John C.
Nov 2016
I chose this company because they work weekends, which many do not. This availability was an important factor for me. I was given a time frame to expect them to come out, and they called me to let me know that we're on the way. They dug a hole in the yard, found and repaired the leak. Soon after the repair the yard started drying up again so I got the results I was looking for, and it was able to happen on a weekend when I didn't have to be at work.
Response from AAA AUGER Plumbing Services
"Thank you for the nice review. We appreciate your business!"
MARIA M.
Oct 2016
Outstanding. The technician, Rob, looked at different ways to correct what found out to be a poor-**** job done by the builder. Thanks to Rob's ingenuity, the job was done correctly and a lot cheaper than we anticipated. We will definitely recommend AAA Auger to family and friends.
Response from AAA AUGER Plumbing Services
"Thank you for the nice review. I am sorry to be responding so late. We appreciate your business!"
Evleyn S.
Oct 2016
This one joker came out and said it was all fixed and this and that. I complained to the company so they know all about it. I tipped the little son of a gun $40. He was trying to get money under the counter. Their responsiveness is vey very good. Their professionalism depends on who you get.
Evleyn S.
Oct 2016
I think they are awful expensive. The price was too much. I have used them three times. Their responsiveness is always sharp. They don't charge a trip fee.
Keith W.
Sep 2016
unknown
Response from AAA AUGER Plumbing Services
"Thank you for the nice review. I am sorry to be responding so late. We appreciate your business!"
Wendy S.
Aug 2016
They were very informative and to the point. They determined it was my neighbor?s problem and did not charge me anything for the inspection. I really appreciated how they respected my time.
Response from AAA AUGER Plumbing Services
"Thank you for the nice review. I am sorry to be responding so late. We appreciate your business!"
COLEEN M.
Aug 2016
The personal were very polite and professional. The tech came, I told him I had already walked my sprinkler system and had no shooting areas, all heads were on, that I had performed the test for the toilet tanks for leakage as SAWS suggested and that it was negative. That I could not find any areas that were wet or soft or growing greener in my yard He said okay, hooked up a meter to my spigot. on the side of the house. Waited five-ten minutes and told me I had no leak.
Response from AAA AUGER Plumbing Services
"Thank you for the nice review. I am sorry to be responding so late. We appreciate your business!"
Lawrence C.
Aug 2016
unknown
Response from AAA AUGER Plumbing Services
"Thank you for the nice review. I am sorry to be responding so late. We appreciate your business!"
Leslie G.
Jul 2016
unknown
Response from AAA AUGER Plumbing Services
"I see you've been a customer for a number of years. I'd like to thank you for your nice review and hope we can be of service in the future. Sincerely, Frank Canonico"
Jatin B.
Jun 2016
Went well
Response from AAA AUGER Plumbing Services
"Thanks for taking the time to give us an "A". AAA AUGER appreciates your business Frank Canonico"
Randy T.
Jun 2016
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Randy T.
Jun 2016
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Response from AAA AUGER Plumbing Services
"You have had us out to your residence many times over the last four years , and thanks for your business. Customer loyalty such as yours, helps us to appreciate what we have and actively continue to keep it. Sincerely, Frank Canonico"
Susan L.
Jun 2016
unknown
Response from AAA AUGER Plumbing Services
"Thank you for the high marks. We appreciate your business!"
Tania M.
Apr 2016
unknown
Response from AAA AUGER Plumbing Services
"Ms. [Member Name Removed], Thank you for calling AAA AUGER and hope you do if a plumbing need arises. Frank Canonico Business Manager"
Licensing
State Contractor License Requirements
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FAQ
AAA AUGER Plumbing Services is currently rated 4.4 overall out of 5.
AAA AUGER Plumbing Services accepts the following forms of payment: CreditCard
Yes, AAA AUGER Plumbing Services offers free project estimates.
No, AAA AUGER Plumbing Services does not offer eco-friendly accreditations.
No, AAA AUGER Plumbing Services does not offer a senior discount.
Yes, AAA AUGER Plumbing Services offers emergency services.
No, AAA AUGER Plumbing Services does not offer warranties.