I made at least 4 attempts to set up service. Got one response, but then never could get a hold of again to set up a time to get my chairs fixed. To Angie's lists credit, they did refund the price I paid for the deal after I showed them proof of my attempts ts set up service with the provider to no avail. Angie's list gets an A, New Life Restoration gets an F.

Badly. The stain is not mahogany. It looks more like a pecan. I called her fairly soon after she left the leaf to report that the stain not only didn't exactly match (which I didn't expect), but that the stain appeared to be a pecan. She said that it would be repaired. I had a medical problem so I didn't push to get the repair completed since she said it would be repaired and I assumed that since she had such as good Angie's list score, that her word would be adequate. I've called several times over the last year and at least 3 times this month and left messages. No response.

I took some parts from a broken chest of drawers (drawer glide and plastic mounting brackets) in the hope that they could sell me some new ones.  They were extremely helpful.  Although they did not have the parts they helped me find them on the internet, and also suggested that I try Lowe's or Home Depot.  Found what I needed at Lowe's.  Again, very friendly and extremely helpful.  Great service.

They felt it was not needed at this time, but will come by at a later date when the work is needed.

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Again, qote was too high, and did not use them.

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It went great. Am getting them to do more. Easy to work with.

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Set the initial date up and went over everything. It was very expensive, so we said that we needed to get back with her on it. In the meantime an appointment was missed on her end so we set another one up that we unfortunately missed on our end. Went back to communication via email. In the meantime, the promotional deal expired, and contact after that became non existent.
Her professionalism was fair to be honest, however the rest of this process has been less than fortunate.

*UPDATE*
Angies List corrected this transaction, so I am upgrading my experience based on that, as well as an initial immediate response from vendor (although none following had occurred).

I was pleased with everything until our delivery date came and went. Jackie knew what she was talking about...very knowledgeable.
 we lost followup communication about the fabric being delayed. Delivery happened 11 days after promised but is EXACTLY what we wanted.

It turned out well. They were going to change an extreme amount over but they did that. They did it slowly and they did to reach out to me. It was not exceptional. I never got any feedback.

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That was interesting.  The lady came over and picked the stuff and then suppose to deliver it a certain time and she asked for more time.  We gave her that extension and then they asked for another extension.  They finally got done but there was a piece missing.  It looks like they did a pretty good job.  The replacement part, the one she brought in, it was dislodged.  Then she just popped it in.  They could have glued it down real good like the other pieces so it wasn't able to come off to make it have been better. 

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